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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 14

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
253 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English English

4.6

253 Reviews

Write a Review

253 Reviews of Zack Rooks

September 15, 2025

Dealership Rating
Employee Rating

You people told me a lie about my oip changes, and I will never be going to do business with Serri Neson again! More

by jamesjr1961.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 18, 2025

Tony Serra Nissan responded

We’re sorry to hear this experience left you feeling misled—and even sorrier that ‘Serri Neson’ took the heat instead of Tony Serra Nissan. Oil changes should be smooth, not stressful. Please reach out to our customer service ninja, Maxine, at 256-676-2435. She’ll work to set the record straight and hopefully get us back in your good graces.

September 15, 2025

Dealership Rating
Employee Rating

Always good to their customers and always quick about getting the customer in and out , so glad I chose Tony serra Nissan to buy my new car ,,,,, outstanding performance and great people . More

by ryanbohannon60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 16, 2025

Tony Serra Nissan responded

Outstanding customers deserve outstanding service — glad we could deliver both for you here at Tony Serra Nissan in Cullman.

September 08, 2025

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Employee Rating

Awesome job! ! I was in and out quickly and even as a walk-in! Thank you!! More

by jefferyhbelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 11, 2025

Tony Serra Nissan responded

Glad we could get you in and out quick — walk-ins usually take longer than a coffee order, but our service team likes to keep things moving at Tony Serra Nissan in Cullman.

September 05, 2025

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Employee Rating

This dealership has friendly customer service in the service department and they work quickly and are knowledgeable about what I need. More

by jennadpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

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Sep 09, 2025

Tony Serra Nissan responded

Glad to hear it — fast, friendly, and knowing what you need is exactly how the service team likes to operate. They’ll take the compliment and keep working like a pit crew here at Tony Serra Nissan in Cullman.

September 05, 2025

Dealership Rating
Employee Rating

The dealership, is excellent They were very kind,courteous, fabulous service. I would recommend, the dealership to everyone. More

by marcella63rose
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Sep 09, 2025

Tony Serra Nissan responded

Kind, courteous, and fabulous — we’ll take that report card any day. Thanks for recommending Tony Serra Nissan in Cullman, we’ll keep working to earn it.

September 05, 2025

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Employee Rating

Was quick on the oil change and was very pleased with the service I recommend them for service More

by pid1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 09, 2025

Tony Serra Nissan responded

Glad we kept the oil change quick — our service team takes ‘in and out’ seriously. Appreciate the recommendation and thanks for trusting Tony Serra Nissan in Cullman.

September 02, 2025

Dealership Rating
Employee Rating

Great nice people i would say it a pleasure i will let people know i was please More

by paulasmallwood38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Maxine Young , Justin Studdard

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Sep 08, 2025

Tony Serra Nissan responded

Glad to hear it was a pleasure — that’s exactly the experience we want every customer to have. Thanks for spreading the word and for choosing Tony Serra Nissan here in Cullman.

September 01, 2025

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Employee Rating

Always fast friendly service. Zack is awesome, the technicians are awesome and the dealership is awesome. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Sep 08, 2025

Tony Serra Nissan responded

Appreciate that — fast and friendly is the game plan, and Zack plus the techs keep it rolling like a pit crew. Thanks for calling Tony Serra Nissan in Cullman awesome, we’ll try not to let it go to our heads.

August 25, 2025

Dealership Rating
Employee Rating

They were awesome. They treated us like royalty as soon as we enter the lot the salesman Elijah was there to write on those. He was awesome as well. More

by dharper1422
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem, Elijah Szelag , Amanda Badgwell, Reece Weissend

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Aug 28, 2025

Tony Serra Nissan responded

Glad to hear Elijah rolled out the royal treatment — no crowns in Cullman, but he makes sure every customer gets the VIP lane. Appreciate you choosing Tony Serra Nissan.

August 17, 2025

Dealership Rating
Employee Rating

Zach came right over when I pulled in the shop. I was in and out in a timely manner. The only issue was after my tire rotation my tire light came on and did not go off. My husband added air in two More

by crystalcreech2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Report | Print
Aug 22, 2025

Tony Serra Nissan responded

Thank you for sharing your experience! We’re glad Zach was quick to help and had you in and out in no time. 🚗 As for the tire light—those things can be a little dramatic after a rotation, but we’re happy to hear it settled back down after some air. We appreciate your visit and look forward to seeing you again at Tony Serra Nissan in Cullman!

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