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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 13

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
253 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English English

4.6

253 Reviews

Write a Review

253 Reviews of Zack Rooks

October 03, 2025

Dealership Rating
Employee Rating

Great and fast service and they offered me refreshments as well and also a part More

by Myerss1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Oct 07, 2025

Tony Serra Nissan responded

Glad to hear it—fast service and refreshments? That’s how we do it at Tony Serra Nissan. Grateful you gave us the chance to take care of both you and your vehicle.

Oct 09, 2025

Myerss1957 responded

great service nice people

October 02, 2025

Dealership Rating
Employee Rating

Great service. They forgot to put my new sticker in for next service appointment though. More

by swarner0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox, Reece Weissend

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Oct 07, 2025

Tony Serra Nissan responded

Glad the service hit the mark—sounds like we just fumbled the sticker handoff. 🫣 We’ll make sure it’s ready for your next visit. Thanks for trusting the Tony Serra Nissan service team.

October 01, 2025

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Employee Rating

They claimed to have done testing on the vehicle but they will not provide any proof of the work being completed. Continuously tried to sell services that were not required & had just previously been complet More

by tersest_sprier_6k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 04, 2025

Tony Serra Nissan responded

We take claims like this seriously, and this isn’t how we operate at Tony Serra Nissan. All work and testing are documented and available to our customers, and recommendations are based on actual vehicle needs—not guesswork. If you’d like to review your service file, Maxine at 256-676-2435 can walk you through it directly.

September 29, 2025

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Employee Rating

Scheduled appt but they told me the wait time may be 2 hours since they were running late. Was done in a little over an hour. More

by kabajaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Oct 04, 2025

Tony Serra Nissan responded

Glad we beat the clock—an hour turnaround isn’t bad for a ‘running late’ day. ⏱️ Thanks for rolling with us at Tony Serra Nissan and giving us the chance to take care of you.

September 27, 2025

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Employee Rating

Always attentive, helpful, courteous and gives detailed report of vehicle. The best service all around! More

by christygarrisondnc72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 30, 2025

Tony Serra Nissan responded

That’s exactly what we love to hear—attentive, helpful, and thorough is the standard at Tony Serra Nissan. Detailed reports and top-notch service aren’t extras here, they’re the baseline. Thanks for the kind words!

September 27, 2025

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Employee Rating

Does not care about the consumer at all. Will literally lie and scam someone just to make a dollar. More

by Cbrinson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 30, 2025

Tony Serra Nissan responded

We’ve checked our records, our lot, and even under a few car hoods — no sign of you. 😄 At Tony Serra Nissan, we take honesty seriously, even when the review feels like it came out of left field. If there’s something real to talk about, Maxine at 256-676-2435 is ready.

September 24, 2025

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Employee Rating

Luke was a great help during the buying process. He answered all of my questions and was on top of resolving any issues that I experienced before and after my purchase. More

by mrack78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews , Luke Kilgo and Matthew Hanson

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Sep 28, 2025

Tony Serra Nissan responded

Glad to hear it! Luke takes pride in making car buying at Tony Serra Nissan smooth from start to finish—questions answered, issues handled, and customers taken care of every step of the way.

September 23, 2025

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Employee Rating

The service advisor was accommodating and the technician fixed my car in a timely manner. Thank you. More

by Christinecwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Tony Serra Nissan responded

Glad to hear it! At Tony Serra Nissan, our advisors aim to make things accommodating up front, and our technicians aim to finish strong. Thanks for trusting us with your car.

September 19, 2025

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Employee Rating

Easy to schedule an appointment. Quick service for standard maintenance. Easy to communicate with. Quick service paperwork delivery sent to my email . More

by mboatright900
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Sep 21, 2025

Tony Serra Nissan responded

Thanks for sharing! We aim to make service at Tony Serra Nissan as simple as scheduling, as quick as maintenance should be, and as smooth as hitting ‘send’ on that email. Glad we delivered on all three.

September 18, 2025

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Employee Rating

Easy drop off and nice clean place to wait for pick up. Staff was professional and very helpful More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Report | Print
Sep 21, 2025

Tony Serra Nissan responded

Andrew, glad to hear it! At Tony Serra Nissan, service should be as easy as drop-off, as comfortable as the wait, and as professional as the team behind it. Thanks for letting us know we hit the mark.

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