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Zack Rooks

Overview Reviews (316) Inventory (143)

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Zack Rooks

Zack Rooks | Page 18

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

316 Reviews

Overview Reviews (316) Inventory (143)

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English

4.6

316 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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316 Reviews of Zack Rooks

October 25, 2025

Dealership Rating

Employee Rating

My car was in their shop for a diagnostic test and repair. Less than 2 weeks later, I broke down on the side of the road, and they said it was a total coincidence, an unrelated issue, wanting me to pa repair. Less than 2 weeks later, I broke down on the side of the road, and they said it was a total coincidence, an unrelated issue, wanting me to pay more. I believe it was misdiagnosed the first time, and we took it to another shop. More

by KCT312

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 27, 2025 -

Tony Serra Nissan responded

We’re truly sorry to hear about this situation — that’s never the experience we want for our customers. Our goal at Tony Serra Nissan is transparency, accuracy, and care with every repair. Please reach out to Maxine, our customer service ninja, at (256) 676-2435 so she can personally review what happened and help find a resolution.

October 24, 2025

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Employee Rating

I I was end and out in about 35 minutes and everybody was so nice would recommend them. so nice would recommend them. More

by debrohmayers68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

October 23, 2025

Dealership Rating

Employee Rating

Service was good. Ok you want more While I was at your dealership the fish escaped the pond again. This time they killed 3 chickens, 4 ducks a canary and got our goat Ok you want more While I was at your dealership the fish escaped the pond again. This time they killed 3 chickens, 4 ducks a canary and got our goat pregnant More

by Ltboone71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Oct 27, 2025 -

Tony Serra Nissan responded

We always aim for great service — but clearly, our fish have gone above and beyond again. 🐟 We’ll have a word with them about boundaries (and barnyard etiquette). Thanks for the laugh — and for visiting Tony Serra Nissan, where the service is serious but the stories never are.

October 22, 2025

Dealership Rating

Employee Rating

The dealership has always been good to me. I always get my oil changed there and they always do a good job. I always get my oil changed there and they always do a good job. More

by angielovett4242

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 27, 2025 -

Tony Serra Nissan responded

We really appreciate that — it means a lot to have your continued trust. Thanks for sticking with Tony Serra Nissan through the years!

October 22, 2025

Dealership Rating

Employee Rating

Average service department. Average service department. Basic needs are met and taken care of. Good for standard service. Average service department. Basic needs are met and taken care of. Good for standard service. More

by garynelson81

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 27, 2025 -

Tony Serra Nissan responded

Gary, we appreciate the honest feedback — “average” isn’t where we like to park. Zack and the Tony Serra Nissan service team are always working to turn a standard visit into a standout one. Thanks for giving us the chance to keep earning that next star.

October 21, 2025

Dealership Rating

Employee Rating

Easy to work with. Alway available for oil change and tires. Fast service. Friendly staff. Alway available for oil change and tires. Fast service. Friendly staff. More

by MONASADAMSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maxine Young , Amanda Badgwell, Reece Weissend

Oct 27, 2025 -

Tony Serra Nissan responded

We love hearing that — fast, friendly, and always ready is exactly how we aim to roll! Thanks for trusting Tony Serra Nissan for your oil changes, tires, and everything in between.

October 21, 2025

Dealership Rating

Employee Rating

Service was fast and efficient. Waiting room was comfortable and liked the water and coffee. Waiting room was comfortable and liked the water and coffee. More

by Betty Warren

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews , Amanda Badgwell, Reece Weissend

Oct 27, 2025 -

Tony Serra Nissan responded

Betty, glad to hear both your car and your coffee were running smoothly! Thanks for visiting Tony Serra Nissan — we’ll keep the service quick and the coffee hot for next time.

October 17, 2025

Dealership Rating

Employee Rating

They are always able to take care of me when I need regular service without an appointment Thank you regular service without an appointment Thank you More

by dorothyhortondnc1934

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox

Oct 27, 2025 -

Tony Serra Nissan responded

We love hearing that — quick, reliable, and ready when you need us is what we aim for! Thanks for trusting Tony Serra Nissan to keep your car in top shape.

October 15, 2025

Dealership Rating

Employee Rating

Dropped off car. - in short order found the problem and fixed it. Thank you so Betty mic - in short order found the problem and fixed it. Thank you so Betty mic More

by lfbice54dnc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 27, 2025 -

Tony Serra Nissan responded

Glad everything went smoothly — quick drop-off, five-star results. Thanks for trusting Tony Serra Nissan; we’ll call that mission accomplished.

October 11, 2025

Dealership Rating

Employee Rating

Excellent customer service! they work with their customers and let them know what is going on with the service of their car they work with their customers and let them know what is going on with the service of their car More

by chasitylea

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 27, 2025 -

Tony Serra Nissan responded

That’s exactly how we like it — clear communication and excellent care every step of the way. Thanks for trusting Tony Serra Nissan to keep you informed and on the road.

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