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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
105 Reviews

Dealership Experience

7 mos

Industry Experience

7 mos

Languages Spoken

English English

4.6

105 Reviews

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105 Reviews of Zack Rooks

August 02, 2025

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Employee Rating

Nice environment and cashier helped me with a big confusion I was having Friendly fast More

by cloverkat77
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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August 01, 2025

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Employee Rating

Zack in service was super. Friendly and very helpful. He made my service experience a pleasure. Please keep him. More

by rfoster2053
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Recommend Dealer
Yes
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July 30, 2025

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Tony Serra is always welcoming and friendly, and they keep me informed about the progress of the maintenance on my car. More

by jamieleebraswell
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amanda Badgwell, Amber Shockley, Maxine Young, Ashley Cox, Reece Weissend

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Aug 01, 2025

Tony Serra Nissan responded

Thanks, Jamie! We believe car care should come with clear updates and zero guesswork—glad you felt that. Friendly service and solid communication are kind of our thing (along with, you know, fixing cars). Appreciate you choosing Tony Serra Nissan—we’ll keep the coffee warm and the updates honest.

July 29, 2025

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​Swift, professional, friendly and thorough. I always leave the lot running smoothly. Always excellent service! More

by navarrojason585
Recommend Dealer
Yes
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Aug 01, 2025

Tony Serra Nissan responded

Thanks for the kind words! At Tony Serra Nissan, “swift, professional, friendly, and thorough” is exactly what we aim for—every visit. Glad to hear you and your vehicle leave the lot running smoothly every time. We’ll be ready with excellent service whenever you roll back in.

July 25, 2025

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The routine service was quick and easy. The inspection report was quickly provided through email. More

by mboatright900
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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July 24, 2025

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The people were really nice , and communicated with me about everything that was going on. More

by lakelover252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend , Mona Hurst

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Jul 29, 2025

Tony Serra Nissan responded

That’s how it should be—clear communication and genuinely nice people every step of the way. Glad our team at Tony Serra Nissan in Cullman delivered exactly that.

July 24, 2025

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Great service! They got me right in and were pretty quick! I’ll be bringing my truck to them whenever I need service. Thanks More

by Bevthetigerfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

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July 22, 2025

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They got my car in quickly without an appointment. Contacted me to let me know what issues there was and promptly repaired my vehicle. Best ever More

by Randy.tanner1960
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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July 21, 2025

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I’ve bought vehicles with Nissan for the last 10 years. They’re always friendly and help me get the deal that fits my budget. More

by jeanetec_66
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Workmanship
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Recommend Dealer
Yes
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Jul 21, 2025

Tony Serra Nissan responded

That’s awesome—and 10 years is no small milestone! Thank you for trusting Tony Serra Nissan in Cullman time and time again. We’re proud to keep earning your business with friendly service and deals that actually make sense for your budget. Here’s to many more years (and miles) ahead!

July 18, 2025

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Employee Rating

Fast and friendly service. Gave me a good price. I'll be coming back next time I need something done More

by Davidscottyoung256
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Jul 21, 2025

Tony Serra Nissan responded

That’s what we love to hear! Glad we could take care of you and your wallet—our favorite combo here at Tony Serra Nissan in Cullman. We’ll be ready the next time you roll in. 🚗👍

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