Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 11

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
217 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.5

217 Reviews

Write a Review

217 Reviews of Zack Rooks

September 02, 2025

Dealership Rating
Employee Rating

Great nice people i would say it a pleasure i will let people know i was please More

by paulasmallwood38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Maxine Young , Justin Studdard

Sep 08, 2025

Tony Serra Nissan responded

Glad to hear it was a pleasure — that’s exactly the experience we want every customer to have. Thanks for spreading the word and for choosing Tony Serra Nissan here in Cullman.

September 01, 2025

Dealership Rating
Employee Rating

Always fast friendly service. Zack is awesome, the technicians are awesome and the dealership is awesome. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Sep 08, 2025

Tony Serra Nissan responded

Appreciate that — fast and friendly is the game plan, and Zack plus the techs keep it rolling like a pit crew. Thanks for calling Tony Serra Nissan in Cullman awesome, we’ll try not to let it go to our heads.

August 25, 2025

Dealership Rating
Employee Rating

They were awesome. They treated us like royalty as soon as we enter the lot the salesman Elijah was there to write on those. He was awesome as well. More

by dharper1422
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem, Elijah Szelag , Amanda Badgwell, Reece Weissend

Aug 28, 2025

Tony Serra Nissan responded

Glad to hear Elijah rolled out the royal treatment — no crowns in Cullman, but he makes sure every customer gets the VIP lane. Appreciate you choosing Tony Serra Nissan.

August 17, 2025

Dealership Rating
Employee Rating

Zach came right over when I pulled in the shop. I was in and out in a timely manner. The only issue was after my tire rotation my tire light came on and did not go off. My husband added air in two More

by crystalcreech2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Aug 22, 2025

Tony Serra Nissan responded

Thank you for sharing your experience! We’re glad Zach was quick to help and had you in and out in no time. 🚗 As for the tire light—those things can be a little dramatic after a rotation, but we’re happy to hear it settled back down after some air. We appreciate your visit and look forward to seeing you again at Tony Serra Nissan in Cullman!

August 15, 2025

Dealership Rating
Employee Rating

They have been great about working me in for an oil change without advanced appointment. More

by MIKKIMAC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Aug 17, 2025

Tony Serra Nissan responded

That’s what we call a “no-reservation required” kind of service. Glad we could get you in and out for that oil change without the wait — Tony Serra Nissan likes keeping engines (and schedules) running smooth.

August 13, 2025

Dealership Rating
Employee Rating

It was a great experience,all the employees that work there make you feel at home and are very hospitable More

by jarrodspeakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Aug 16, 2025

Tony Serra Nissan responded

Glad to hear we made you feel at home — though we promise not to start charging rent. At Tony Serra Nissan, hospitality isn’t a perk, it’s part of the deal. Thanks for letting our team take care of you.

August 13, 2025

Dealership Rating
Employee Rating

The technician check the oil on the car as soon as we got there with the engine still hot and oil did not have time to drain down told us that It was low. We brought the car in because we were trying to figu More

by Arla and Albert Shelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell

Aug 16, 2025

Tony Serra Nissan responded

Your visit clearly didn’t go the way it should have — from checking hot oil to making the key handoff harder than it needed to be. That’s not how we do business at Tony Serra Nissan. We’ve already tried to reach you, but you can call Maxine, our customer service ninja, at (256) 676-2435 so we can address this without all the extra drama.

August 12, 2025

Dealership Rating
Employee Rating

This is my 3rd vehicle from this place and very happy they are always so nice and helpful! More

by 50snoopdog50dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox, Reece Weissend

Aug 16, 2025

Tony Serra Nissan responded

Third time’s the charm — and in your case, just the tradition. We’re glad our team at Tony Serra Nissan keeps earning your trust with every visit. Thanks for coming back again and again.

August 12, 2025

Dealership Rating
Employee Rating

You all were great I couldn't have found anyone any nicer than you at Tony Sierra. I love my Nissan rogue thanks for everything. More

by balkidtam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Elijah Szelag , Amanda Badgwell, Ashley Cox, Reece Weissend, Thank you all for all you did to get me in my new ride.

Aug 16, 2025

Tony Serra Nissan responded

We’re glad to hear your Nissan Rogue found its perfect match. At Tony Serra Nissan, being “the nicest you could find” is a title we’re happy to defend — thanks for the kind words and for letting us be part of your new ride story.

August 08, 2025

Dealership Rating
Employee Rating

After calling Nissan, and the dealership trying to get assistance with a new transmission, and everyone saying nothing they could do. I talked to a financial person and he reminded me that I have a lifeti More

by tab.reynoldsdnc
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

Aug 11, 2025

Tony Serra Nissan responded

Sometimes the best feature on a Nissan isn’t under the hood — it’s in the fine print. We’re glad our finance team could remind you about that lifetime warranty and get your transmission covered. And if you ever hit another roadblock, Maxine — our customer service ninja — is just a call away at (256) 676-2435.

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