Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.5
147 Reviews

Dealership Experience

9 mos

Industry Experience

9 mos

Languages Spoken

English English

4.5

147 Reviews

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147 Reviews of Zack Rooks

October 25, 2025

Dealership Rating
Employee Rating

My car was in their shop for a diagnostic test and repair. Less than 2 weeks later, I broke down on the side of the road, and they said it was a total coincidence, an unrelated issue, wanting me to pa More

by KCT312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 24, 2025

Dealership Rating
Employee Rating

I I was end and out in about 35 minutes and everybody was so nice would recommend them. More

by debrohmayers68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

October 23, 2025

Dealership Rating
Employee Rating

Service was good. Ok you want more While I was at your dealership the fish escaped the pond again. This time they killed 3 chickens, 4 ducks a canary and got our goat More

by Ltboone71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

October 22, 2025

Dealership Rating
Employee Rating

Average service department. Average service department. Basic needs are met and taken care of. Good for standard service. More

by garynelson81
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

October 22, 2025

Dealership Rating
Employee Rating

The dealership has always been good to me. I always get my oil changed there and they always do a good job. More

by angielovett4242
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

October 21, 2025

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Employee Rating

Service was fast and efficient. Waiting room was comfortable and liked the water and coffee. More

by Betty Warren
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

October 21, 2025

Dealership Rating
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Easy to work with. Alway available for oil change and tires. Fast service. Friendly staff. More

by MONASADAMSON
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 17, 2025

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Employee Rating

They are always able to take care of me when I need regular service without an appointment Thank you More

by dorothyhortondnc1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

Dropped off car. - in short order found the problem and fixed it. Thank you so Betty mic More

by lfbice54dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 11, 2025

Dealership Rating
Employee Rating

Excellent customer service! they work with their customers and let them know what is going on with the service of their car More

by chasitylea
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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