Zack’s customer service was superb!
He made sure we were comfortable every step of the way.
He made sure we were comfortable every step of the way.
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by Megan
Zach was very nice and helpful he explained everything
good and I would recommend him.
good and I would recommend him.
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by allisonleah2001
Zach was very cool and I think it’s cool that he lived in
Hawaii
Hawaii
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by Abby Geer
Other Employees Tagged:
Joe Hayden
, Katie Gurgainers
Sep 17, 2026 -
Ford of Cookeville responded
Abby, thank you so much for your feedback about Ford of Cookeville! We strive to provide the best experience to all our customers. Zach will be very happy to hear about your kind words and high star rating! If you have any further questions, please don't hesitate to reach out!
Looking a car, truck come see Zack at the Ford dealership
in Cookeville, TN. He will really work hard to get you in the your vehicle
in Cookeville, TN. He will really work hard to get you in the your vehicle
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by Kcbpsj
Sep 09, 2026 -
Ford of Cookeville responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Cookeville! If you have any further questions, please don't hesitate to reach out!
Was greeted in the parking lot.
Zack inquired as to what we wanted. He suggested a vehicle, but found another one that we ended up purchasing.
Zack inquired as to what we wanted. He suggested a vehicle, but found another one that we ended up purchasing.
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by Kbpsj
Sep 09, 2026 -
Ford of Cookeville responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Cookeville! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service Zack Shertzer was awesome and answered
all the questions we had about our purchase. I was worth driving from Florida to make this purchase.
all the questions we had about our purchase. I was worth driving from Florida to make this purchase.
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by MarcAllen
Aug 31, 2026 -
Ford of Cookeville responded
Hi Marcallen, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Zack Shertzer was absolutely amazing to work with!
He went above and beyond, was super friendly and knowledgeable, and made the entire process so easy. I drove all the way from Palm Coast, FL to Tenne
He went above and beyond, was super friendly and knowledgeable, and made the entire process so easy. I drove all the way from Palm Coast, FL to Tennessee, and it was 100% worth the trip! Highly recommend Zack Shertzer!
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by NJAllen
Aug 31, 2026 -
Ford of Cookeville responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Cookeville. Thanks again for the recommendation, and have an amazing day!
Everyone in the dealership was very helpful and very
welcoming. This was one of the easiest car purchases I have made.
welcoming. This was one of the easiest car purchases I have made.
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by Lisadjones99
Aug 29, 2026 -
Ford of Cookeville responded
Thank you so much for your kind words about your experience here at Ford Lincoln of Cookeville. We try every day to satisfy our customers and it’s always nice to know when we succeed.
I arrived at the dealership to see the truck I had found
online and was directed to Zack. I have been in sales for over 40 years and I was very impressed in the presentation and Zacks knowledge of the truck
online and was directed to Zack. I have been in sales for over 40 years and I was very impressed in the presentation and Zacks knowledge of the truck I was there to see. His passion for his job and caring that he finds the best fit for my needs was great! With this being said I would recommend family and friends to Zack for there auto needs. Great job and a happy customer. 🔔
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by SBack
Aug 30, 2026 -
Ford of Cookeville responded
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Cookeville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We just called into the dealership to ask questions.
We were directed to Zack. 2 hrs later we were sitting at the dealership with Zack Shertzer. What a blessing he was! Very confident and a pleasure to
We were directed to Zack. 2 hrs later we were sitting at the dealership with Zack Shertzer. What a blessing he was! Very confident and a pleasure to work with. Happy Customer!
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by KBack
Aug 30, 2026 -
Ford of Cookeville responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Cookeville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!