Zack Whittaker | Page 39

Great service Best service advisor i ever dealt with very knowledgeable and was not surprised by any prices . Waiting area was clean and convenient i will definitel Best service advisor i ever dealt with very knowledgeable and was not surprised by any prices . Waiting area was clean and convenient i will definitely Return and recommend this dealership to all my friends and family More

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Couteous friendly and prompt Car was serviced and returned on time. Work done was explained clearly. Couldn’t be happier. I will definitely return to Racine for future service Car was serviced and returned on time. Work done was explained clearly. Couldn’t be happier. I will definitely return to Racine for future service More

by dchalk0 Verified Customer Verified Customer

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Fantastic Service My service was fantastic at Racine Honda. They told me the partz would come in after 2 days and they came right on time. I booked my appointment for t My service was fantastic at Racine Honda. They told me the partz would come in after 2 days and they came right on time. I booked my appointment for the next week, had a pleasant chat with the service man (forgot his name) when I arrived and was directed to the seating room. Was there for less than an hour. By far ky shortest service appointment! They even cleaned up my car and gave me a paint pen as well. Will definitely come back here again for service. More

by FireStorm3719 Verified Customer Verified Customer

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JLucas Rough running, found issue, was under warranty, but other items needing addressed were mentioned. We had fixed and now runs like new. Glad I spent the Rough running, found issue, was under warranty, but other items needing addressed were mentioned. We had fixed and now runs like new. Glad I spent the money. More

by JLUcas Verified Customer Verified Customer

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2013 Accord service Problem was diagnosed and service performed in a professional and timely manner. Went in with an intermittent keyless start issue. I showed them a Problem was diagnosed and service performed in a professional and timely manner. Went in with an intermittent keyless start issue. I showed them a video I had taken of the problem and they knew where to start looking. More

by Todd Verified Customer Verified Customer

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Have changed from dealership where I bought vehicle Only disappointment was the service department reset oil change monitor to 5,000 miles rather than Honda recommended 7,500 miles. Handled recall serv Only disappointment was the service department reset oil change monitor to 5,000 miles rather than Honda recommended 7,500 miles. Handled recall service at same time as oil change and completed quickly. More

by LMF2012 Verified Customer Verified Customer

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great Just needed an oil change. Very one was nice and the price was great. I will defiantly bring my car back again. Thanks for fitting me in. Just needed an oil change. Very one was nice and the price was great. I will defiantly bring my car back again. Thanks for fitting me in. More

by MENAREK3 Verified Customer Verified Customer

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A good dealership overcomes challenges We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. Bu We purchased what was supposed to be a textbook perfect used car from Racine Honda. One owner, all maint done at the dealer, new brakes, new tires. But for some reason the car kept dying when my octogenarian parents coasted...into stop signs, up to slow traffic, etc. The service department was fantastic. Everyone I talked to from Brian, the service manager, to Zack and Sam, as well as Nicole and Chuck, were kind, professional and helpful. After keeping the car for a week to identify the problem, they fixed it. We thought. Long story short, the car died again several months later on the freeway! With the help of service manager, Brian, we decided it needed to be replaced. I spoke with sales manager, Victor, our original salesman, Jesse (the best!), Gracie, and sales GM Doug and we were able to get my parents into a 3 year lease of a new vehicle. Thanks to Amos in financing for walking us through that and Tyler for explaining the car’s features! I even had a chance to sit down and talk to the dealer GM, Matt, who was exceptionally helpful. We had a rotten situation, and thankfully no one was hurt, but the “customer focus” of every single person we spoke with was simply outstanding. They took what could have been a horrible experience and really went away very satisfied customers. More

by Cookies Verified Customer Verified Customer

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Splash guard Had an oil change and tire rotation. When i returned home later in the day, I noticed that one of my splash guards was hanging. Why would the service Had an oil change and tire rotation. When i returned home later in the day, I noticed that one of my splash guards was hanging. Why would the service dept not fix it. And they never mentioned it either. More

by WINNO Verified Customer Verified Customer

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Horrible experience with the service dept We brought my Honda Pilot in and it took over a week to figure out the problem. Kept getting “we will call you” and never did. Almost every time I cal We brought my Honda Pilot in and it took over a week to figure out the problem. Kept getting “we will call you” and never did. Almost every time I called in I spoke with CJ, who was consistently rude and never called me back, I had to track her down. Finally worked with Zack who seemed decent. Amis in finance was the best, however, couldn’t do a whole lot as it wasn’t his department. Finally got to pick my car up today and they left me with 7 miles until empty in gas... I barely made it to the gas station down the block. We have purchased two cars from Racine Honda. I will NEVER purchase another vehicle from them again. More

by theoboley Verified Customer Verified Customer

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