Zebbie Lethridge

I had a very disappointing and frustrating experience with this dealership. I was explicitly advertised and verbally confirmed by the salesperson that the car I was purchasing was Certified Pre-Owned. We with this dealership. I was explicitly advertised and verbally confirmed by the salesperson that the car I was purchasing was Certified Pre-Owned. We discussed it, confirmed verbally and via text that it was CPO and even agreed on a price based on that certification. The salesman confirmed the leftover manufacture warranty of 2 years or 37k miles PLUS 2 extra years of warranty based on CPO. When I arrived to pick up the car, I was suddenly told the vehicle was not CPO at all. Instead, they attempted to pivot and sell me an extended warranty, which felt like a classic bait-and-switch tactic. The entire value proposition of the deal changed at the last minute. Barely an apology and all kinds of excuses for the “confusion”. I showed the sales person the internet photo I had screenshot that says it’s CPO and showed him the text messages he sent me telling me it was CPO. There was no confusion only false advertising. This was a huge waste of my time and completely undermined my trust. Advertising a car as CPO, confirming it with the salesperson, agreeing on a price, and then reversing that at pickup is unacceptable and misleading. Proceed with caution and get everything in writing—though even that may not be honored. More

by M Cagno Verified Customer Verified Customer

Report | Print

I think the experience, took several iterations of misleading interactions, I asked for information multiple times, and only got the response when at the dealership, which cause some grievances (milea misleading interactions, I asked for information multiple times, and only got the response when at the dealership, which cause some grievances (mileage for lease, for example ) More

by MORACENR Verified Customer Verified Customer

Report | Print

Everyone was very nice. Gabriel (I think) from the tech dept was very helpful when I went back for help Gabriel (I think) from the tech dept was very helpful when I went back for help More

by LISAY56 Verified Customer Verified Customer

Report | Print

Zebbie made the entire process as easy as Kindergarten. Patient, understanding and works with the buyer. A+ in my book. And not many get an A+ from me. Patient, understanding and works with the buyer. A+ in my book. And not many get an A+ from me. More

Report | Print

Zebbie has been great, helped me seamlessly trade in my Mercedes for a TX lease to transition me to the GX when it arrives. He showed me all the cars on the lot, helped with a test drive, informed me of a Mercedes for a TX lease to transition me to the GX when it arrives. He showed me all the cars on the lot, helped with a test drive, informed me of all details. He’s been great. More

by christopher.shea101 Verified Customer Verified Customer

Report | Print

Excellent service, Zebbie has been awesome through my leasing experience, knowledgeable, attentive, patient, and a great advocate leasing experience, knowledgeable, attentive, patient, and a great advocate More

by JOHN.D.PERRY Verified Customer Verified Customer

Report | Print

Working with Zebbie was wonderful. He was professional, attentive, honest, and patient. He addressed all of my concerns pre and post sale finalization. I would definitely recommend him He was professional, attentive, honest, and patient. He addressed all of my concerns pre and post sale finalization. I would definitely recommend him. More

Report | Print

Had an awesome experience buying my 2025 Lexus RX 350 from Lexus of Pembroke Pines! Zebbie Lethridge made everything easy, no pressure, and really took care of my wife and I from start to finish. Zebbie from Lexus of Pembroke Pines! Zebbie Lethridge made everything easy, no pressure, and really took care of my wife and I from start to finish. Zebbie made sure we got the exact trim we wanted. Highly recommend! More

Report | Print

Zebbie made the process run smoothly. Very informative and provided the answers we needed. Highly recommend to seek his assistance with car shopping. Very informative and provided the answers we needed. Highly recommend to seek his assistance with car shopping. More

Report | Print

I have already purchased 2 Lexus vehicles: a 2021 NX and an RX 500h. I am not new to the Lexus brand, and Pembroke Pines is the first dealership that has treated me this well. I can truly say this experienc an RX 500h. I am not new to the Lexus brand, and Pembroke Pines is the first dealership that has treated me this well. I can truly say this experience has been extraordinary. I am very satisfied, and I want to give a special thanks to Zebbie and all the managers for doing an excellent job. I highly recommend anyone considering a Lexus to go and have their own experience at Pembroke Pines Lexus — you won’t regret it. More

Report | Print