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Zee Hanif

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Zee Hanif

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Zee Hanif | Page 2

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

Over 17 years of customer service skills. Customer satisfaction is my #1 Priority.

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4.9

287 Reviews

Over 17 years of customer service skills. Customer satisfaction is my #1 Priority.

Overview Reviews (287)

Dealership Experience

7 yrs

Industry Experience

10 yrs

Languages Spoken

English

Spanish

Urdu

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4.9

287 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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287 Reviews of Zee Hanif

March 20, 2024

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Employee Rating

Horrible experience from lying about approval to finally getting my car delivered like I just bought a Toyota Corolla. Finance was the best! Direct and super to work with after approval of course :) Deale getting my car delivered like I just bought a Toyota Corolla. Finance was the best! Direct and super to work with after approval of course :) Dealer is more concerned with the volume they do of sales versus quality service sales. More

by KLEVETIN72

Verified Customer

Sales Price Transparency

Trade-in Experience

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Finance Experience

Recommend Dealer

Other Employees Tagged: Rohan Alexander, Mikhail Khalev

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Mar 21, 2024 -

Lexus of Pembroke Pines responded

I'm glad you had a positive interaction with our finance team, however, I'm sorry to read about your experience with getting your approval and delivery. We strive for transparency and quality service, so it's disappointing that we didn't meet those expectations this time around. If there are any unresolved issues or further feedback you'd like to share, please don't hesitate to reach out directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 17, 2024

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Employee Rating

It started with the sales person lying to me per his sales manager that I was approved for a loan without the bank running my credit. Finally after much back and forth with LFS we received approval. T sales manager that I was approved for a loan without the bank running my credit. Finally after much back and forth with LFS we received approval. The finance specialist with the best part of the whole experience, professional, knowledgeable and friendly. Then we come to the ridiculous insurance scam, and then the delivery. Zee 'delivered' the car after I had to wait for 15 min after finance as know one knew where he was, he helped with the app, and HUD, and that's it, was in such a hurry it was basically here is the key, congrats. Did I just buy a 115k car or a Corolla. I saw salesperson x the entire time, he gets commission for this? The sales manager that handled the debacle didn't even have the nerve to come out and introduce himself and thanking me for giving Lexus Pembroke Pines my business after all we went through. The entire experience was no better than a Honda dealer and completely impersonal. There was zero effort. I mean you can't even give key chains with your 100k car? I mean DO BETTER. I know my comments mean nothing with how many cars you sell but this was my experience. When we mentioned bringing the car to Kendall for service the finance person literally said ' their service is awful you will be back'.... it made us laugh. Truly disappointing other than like I said our finance person was exceptional! More

by KLEVETIN72

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Rohan Alexander, Mikhail Khalev , Don't remember finance guys name

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Apr 05, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience - it's clear we missed the mark in several areas. We strive for a seamless and enjoyable car-buying process so I apologize if this was not reflected. Your feedback is important to us as it helps improve our services moving forward. If you're open to discussing this further, please don't hesitate to reach out directly so that I can ensure all outstanding concerns are addressed. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 08, 2024

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This is the 3rd time we buy a Lexus from Zee. We keep coming back because of him . He is amazing We keep coming back because of him . He is amazing More

by mich_gut68

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Lexus of Pembroke Pines responded

While we appreciate the kind feedback about Zee and our team, it is disappointing to see the low rating. If there is anything more we can do to improve your visit or earn your 5 stars, please don’t hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Mar 11, 2024 -

mich_gut68 responded

Hi the construction doesn’t make it pleasant and had to wait to long for Finance . The last step has to be faster . And also by law people are insure in their new car for 30 days after new purchase. I have Allstate and sitting down with the insurance people onsite is a waste of my time .

March 03, 2024

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Employee Rating

The whole experience was great. Everyone was courteous and help full. Thank you for the help. Everyone was courteous and help full. Thank you for the help. More

by Ayalaramon

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Boris Argudin

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Mar 04, 2024 -

Lexus of Pembroke Pines responded

Ayala, thank you for taking the time to review Lexus of Pembroke Pines. We're happy to have you as a customer.

February 27, 2024

Dealership Rating

Employee Rating

This was a Great experience. My sales rep Zee was great. And worked hard for my business. My sales rep Zee was great. And worked hard for my business. More

by Kishawnfarquharson

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2024 -

Lexus of Pembroke Pines responded

We're ecstatic to hear that Zee earned your business and made your Lexus of Pembroke Pines experience a 5-star success! Thanks for the stellar review. Safe travels!

February 21, 2024

Dealership Rating

Employee Rating

Zee and Francesca were professional and very accommodating. This is my second Lexus with Zee at the helm. thanks. accommodating. This is my second Lexus with Zee at the helm. thanks. More

by FRANCESCA.RUSSO451

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Francesca Costantino

Helpful 0

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Feb 22, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Zee and Francesca provided you with a professional and accommodating experience at Lexus of Pembroke Pines. It's great to have you back for your second Lexus! Thank you for the review!

February 20, 2024

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Employee Rating

Zee and the finance team were fantastic! !! Quick and painless. Made the process easy as possible. Will send friends and family. !! Quick and painless. Made the process easy as possible. Will send friends and family. More

by RSAMMARIO

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: REINALDO ENRIQUE RIVERA RAMOS

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Feb 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Zee and our finance team at Lexus of Pembroke Pines made your experience smooth! We appreciate the recommendation. Safe travels in your new vehicle!

February 14, 2024

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Employee Rating

Excellent service. My service advisor was courteous. The sales team was excellent. I will always do business here. My service advisor was courteous. The sales team was excellent. I will always do business here. More

by KMDAHIR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Hoglievina, Andres Vergara, Khalid Dahir, Kazi Sofian, Yomar Contreras, Adeel Sadiq

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Feb 14, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you had an excellent experience with our team at Lexus of Pembroke Pines. We look forward to doing business with you again in the future!

December 29, 2023

Dealership Rating

Employee Rating

This is my second Lexus that I lease from Pembroke Pines, and Zee has been my sale's person. He is excellent and I am very happy with his service. and Zee has been my sale's person. He is excellent and I am very happy with his service. More

by ELBAHERNANDEZ08@gmail.com

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you had a great experience with Zee at Lexus of Pembroke Pines. It's wonderful to have you as a returning customer, and we look forward to assisting you in the future!

December 08, 2023

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Employee Rating

Zee is an extremely thoughtful and efficient sales leader. It is always a pleasure dealing with him. leader. It is always a pleasure dealing with him. More

by VMD

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Purchase Time

Finance Experience

Recommend Dealer

Helpful 0

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Dec 09, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your kind words for Zee. I am glad that you enjoy working with him. However, I am concerned to see your low-rating and would be happy to connect and address any ongoing issues you have. Please reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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