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Zhiyang "Chen" Chen
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15 Reviews
15 Reviews of Zhiyang "Chen" Chen
August 23, 2023
My service advisor Marvin was very courteous and very professional. Me and my wife can always depend Marvin professional. Me and my wife can always depend Marvin More
by Strodw
Other Employees Tagged: Chris Arellano, Larry Elliot, Marvin Clayton, Chris Alford, Michael Redd, Dorielle Dvorin, Dusty Craig , Connor Bebb, Javier Arcer
Helpful 
June 05, 2022
Chen was knowledgeable, we never felt rushed, he was able to assist with the differences between vehicles and the experience was pleasant. We would recommend him to friends. He was also very responsive after to assist with the differences between vehicles and the experience was pleasant. We would recommend him to friends. He was also very responsive after the sale through delivery of the vehicle. More
by icurawinner2
Other Employees Tagged: Michael Mobley , Michael Eagleburger, Drew Nigo , Javier Arcer
March 21, 2022
The first time I have been to this dealership was for service work on my Audi A4 and all I can say, 5++++ stars service! From start to finish, my service advisor, Oscar, ensure I was updated with everyth service work on my Audi A4 and all I can say, 5++++ stars service! From start to finish, my service advisor, Oscar, ensure I was updated with everything that was going on with the car. When I came back to pick up the car, he also made sure I was taken care! Very responsive and excellent work! .... Two weeks later, I was in the dealership again to purchase an Audi Q3 and my sales advisor, Chen, gave me a steller experience (normally, I try to avoid dealerships/sales people and buy online) from start to finish! He also made sure I was taken care of and answered all my questions before and after the purchase of the car! Both these experiences is why I will be returning to them EVERY single time! More
by tran.thomasn
Other Employees Tagged: Oscar Miranda
March 19, 2022
I was trying to buy a vehicle and didn't want a few addons that came with it. Zhiyang told me the following: "Sorry, you dont have to purchase the car if these add ons see no value on your end. But addons that came with it. Zhiyang told me the following: "Sorry, you dont have to purchase the car if these add ons see no value on your end. But we get charge on every unit. so we have to put the cost on the price. Let me know if you are still coming or not."" A salesman telling a customer that they don't care about their business is what I'd expect from a low end used car dealership. Imagine buying an Audi and having to deal with a person like this, the customer service once you actually own one of their vehicles must be terrible. Disgusting and not at all representative of a premium luxury vehicle brand. He didn't even follow up after I thanked him for his time, just ignored me completely. I even reached out to their manager complaining about this and received no response. Hilarious that Audi considers themselves a luxury brand. More
by mirenjobra
March 13, 2022
February 22, 2022
Awesome purchasing experience, Chen was great to work with. He really took the time to explain the operation of the vehicle and all the functions which made us very comfortable right away. with. He really took the time to explain the operation of the vehicle and all the functions which made us very comfortable right away. More
by Lynn
Other Employees Tagged: Drew Nigo
January 25, 2022
They were so helpful and friendly. They made you feel so welcome and comfortable.They try to help you as much as possible. welcome and comfortable.They try to help you as much as possible. More
by della.brownCookie23
Other Employees Tagged: Michael Mobley
