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group1auto group1auto
group1auto group1auto at Subaru El Paso

group1auto group1auto | Page 3

Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of group1auto group1auto

December 17, 2025

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Employee Rating

I will describe the dealership as friendly, clean, welcoming! They make the process and each interaction warm. More

by foamy.made.3a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joy

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Dec 20, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 12, 2025

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Employee Rating

Finance manager came in with a last minute change to deal as we were about close. Change was related to warranty info listed on car window….very sneaky way to do business to what was an otherwise good experi More

by Garzatape
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Dec 17, 2025

Subaru El Paso responded

Thank you for sharing your feedback. We are sorry to hear about your experience and would like the opportunity to better understand what occurred. We are unable to locate your information in our system, so we ask that you please call or reach out to the General Manager directly so this can be reviewed. We appreciate you bringing this to our attention. Barbara Armendariz General Manager - Group 1 Subaru El Paso 915-401-3222 barmendariz@group1auto.com

December 08, 2025

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Employee Rating

Subaru Group 1 in El Paso, TX provides careful personalized services. We are so grateful! More

by inesanchondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salum and Joy

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Dec 10, 2025

Subaru El Paso responded

Hi, thank you for your kind words. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2025

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Hands Down, the greatest experience I’ve ever had purchasing a used vehicle. Great customer service, and top of the line vehicles to choose from. More

by Rene.Rangel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carolina Herrera

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Dec 04, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2025

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Employee Rating

Abigail took amazing care of us. The services done to my car were on a timely manner and quality is always exceptional More

by blanca_corrales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail

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Dec 02, 2025

Subaru El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru El Paso. Please don't hesitate to reach out to us if there's anything more we can do!

November 23, 2025

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Employee Rating

Overpriced labor work and continue to damage or loss piece to the vehicle and doesn't inform customers correctly More

by Phamtq02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 26, 2025

Subaru El Paso responded

Thank you for taking the time to share your feedback and for trusting us with your repairs in the past. We’re very sorry to hear about your experience, as this is not the standard we aim to provide. Please contact me directly at the information included below so we can discuss this further and work toward a resolution. I will also be reaching out to you today to gather more details and better understand the situation. We truly appreciate your past business and the opportunity to make this right. Lisa Peña Service Director - Group 1 Subaru El Paso 915.401.3241 | lisapena@Group1Auto.com

November 20, 2025

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Employee Rating

Great service and customer service Personal are outstanding .their estimate for the service was right on time. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Subaru El Paso responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 12, 2025

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Employee Rating

What ever my Subaru needs done, they do a great job! If it needs extra work done, they let me know. More

by sylviae562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

Subaru El Paso responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 08, 2025

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Employee Rating

I feel since joined Group 1 is not the same. Used to be my favorite dealership because they use to care about loyal customers by having great snacks while waiting for services. Today only coffee More

by Soccerfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

Subaru El Paso responded

Thank you for your feedback. I’m so sorry we had a set back about our carwash situation. Please know, our car wash is now working and operating as normal. As for our snacks, these are still the same and we have not changed anything on this. We will be reaching out to further discuss and learn more. We truly appreciate your business and thank you for choosing Group 1 Subaru El Paso.   Barbara Armendariz General Manager of Group 1 Subaru El Paso barmendariz@group1auto.com

November 07, 2025

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Employee Rating

I appreciate the attention shown to me and the ease of getting an appointment. The waiting room is comfortable and the staff are friendly, More

by Driverjk0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Subaru El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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