Ourisman Mazda of Rockville

Ali was amazing! Christian was rude and didn’t have time for us. Ali turned everything around. Christian was rude and didn’t have time for us. Ali turned everything around. More

Good patient service. Very clear on the process and willing to work with me. I'd go back for another car. Very clear on the process and willing to work with me. I'd go back for another car. More

Terrible experience. I had a time to test drive a car, which was in and of itself impossible to setup. I had previously called and emailed and got no response. Somehow, I had a time to test drive a car, which was in and of itself impossible to setup. I had previously called and emailed and got no response. Somehow, I was placed on a call list, and when I was called, I said great, no one has responded at all in the past 3 months (that's correct, three months), so I would like to setup a time to test drive the car. So I get to the store, granted, I am 10 minutes late, which I called ahead and told them I was running 10 minutes behind. I get to the store and the one test model is out. The manager says oh, we have that car with the guy scheduled to drive it after you, so you can take his spot. Ok, fine. After some time, they give me some paperwork for the test drive. Ok, no problem. 10 minutes go by. 20 minutes go by. I am sitting in the showroom for 50 minutes, and finally, I have to leave. I did not even need to take the car for more than like 5 minutes to make sure it had enough power and was not underpowered (that's redundant, I know, but clearly the point is I was suspect that it did not have enough power). As I am leaving, I pass the guy coming into the lot with the car. I poke my head out, and the guy test driving the car says to me "Maybe be on time next time." What!?!?!?! Are you kidding me? You take the car for 50 minutes, and you are now trash talking to another customer? The sales guy did nothing, and I said "sir, you have no respect for tanyone's time. If I had been on time, you still would have taken. 50 minute drive and then the guy after your spot would be out of luck." He just kept going "people's time is important." I said, "yeah, it sure is." I looked at the sales manager, and said "Really, you wasted my time, and now you are going to let some guy yell at me?" He just tucked his head and went inside the door. I thought the guy driving the car was going to try to throw a punch or something drastic and stupid, and I thought do I want to get arrested or beat up over something so silly? No, no I do not. Do I need this car? No, no, Ir really do not. But as I am leaving, the guy is making every offensive gesture you can imagine at me, and then chases down my car. Two other customers see this and turn right around and leave. I called back to find out what was going on, and got no response. The sales guy didn't return my call or anything. And then one month later, I get a text from another sales manager making sure I was well taken care of during my visit. Are you serious? Who are you people? More

Excellent service experience! Quick, friendly, and near where I live. I couldn’t ask for more. Quick, friendly, and near where I live. I couldn’t ask for more. More

Horrible ever car service experience! Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel tr Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel treatment. On Feb2, 2024, I got back dirty filthy car with extra 20miles of mileage added, coffee stains all over salon and spill on front passenger sit that sipped thought front seat cover. Muddy filthy rubber matts. On top of that tech didn’t fix AC saying that it was working or did a wheel alignment. I had to wait extra hour for wheel alignment and schedule another appointment for AC. More

The dealership has always been thorough in inspections, and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. More

Josue Parada was my service provider and was very courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. I will be sure to give Josue a call the next time I need care care. More

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. individual I dealt with directly for the most part. More

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is super helpful and take pride in their work. The video review of my vehicle as they work on it is incredibly helpful! More

Service rep Joseu Parada was exceptional, professional, explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. More