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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,338 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,338 reviews

June 01, 2024

Jackie and the GPF team were very helpful through the whole process. Would definitely shop at GPF again. More

by J_webb10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 30, 2024

Outstanding customer service I am grateful for the kindness and hard work of everyone on the team who made this purchase so smooth. . It was an overall excellent experience. More

by Nina1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance not listed
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May 31, 2024 -

Grand Prairie Ford responded

Thank you for your fantastic review! We're thrilled to hear that you received outstanding customer service at Grand Prairie Ford. Providing a smooth and excellent experience for our customers is our top priority, and we're glad our team's kindness and hard work made your purchase a pleasant one. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
May 30, 2024

Great customer service, Jose was very attentive with me and my father. He made us understand every single thing with clarity! More

by robgc22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José
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May 31, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you received great customer service and that Jose was attentive and clear in his communication with you and your father. Ensuring our customers fully understand everything is a top priority for us at Grand Prairie Ford. If there's anything else we can assist you with, please let us know. We look forward to serving you again!

May 31, 2024 -

robgc22 responded

Mi experiencia fue espectacular Josué fue muy atento bien comprencibo me siento bien satisfecho con mi compra y muy agradecido

Helpful
May 28, 2024

Jackie was outstanding. He made things happen. If I could give him more stars I definitely would put more! Now the finance department doesn't understand the word "No." No ad More

by marisol8amo
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Grand Prairie Ford responded

Thank you for sharing your feedback about your experience at Grand Prairie Ford. We're thrilled to hear that Jackie provided you with outstanding service and went above and beyond to make things happen for you. We'll be sure to pass along your kind words to him. We're sorry to hear about your less-than-ideal experience with the finance department. Your feedback is valuable, and we'll address your concerns with our team to ensure that all of our customers receive the high level of service they deserve. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and hope to have the opportunity to serve you again in the future.

Helpful
May 23, 2024

10 stars for Jackie Mercer. He put us at ease immediately and was transparent throughout the entire purchasing process. He listened to what we wanted and respected what we were More

by amyjean22083
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Grand Prairie Ford responded

Thank you for your glowing review! We're thrilled to hear that Jackie Mercer provided exceptional service and made your purchasing process smooth and transparent. It's wonderful to know that he listened to your needs and preferences, putting you at ease and respecting your comfort level throughout. We'll be sure to pass along your kind words to Jackie, and we look forward to assisting you with your next vehicle purchase at Grand Prairie Ford.

Helpful
May 22, 2024

Best dealership we have ever worked with. Geo was quick to make sure that our needs were taken care of and met. Would definitely recommend this dealership as well as Geo the salesman to other More

by csp76861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni
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May 23, 2024 -

Grand Prairie Ford responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at Grand Prairie Ford and that Gio went above and beyond to ensure your needs were met. Providing excellent service is our priority, and we're glad Gio exemplified this commitment. We truly appreciate your recommendation and your kind words. If you ever need anything else, don't hesitate to reach out. Thank you for choosing Grand Prairie Ford!

Helpful
May 19, 2024

Jackie made this a very easy experience and was easy to work with. He made it happen More

by Gsadkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie made your car-buying experience easy and stress-free. At Grand Prairie Ford, we strive to provide a smooth and hassle-free sales process, and it sounds like Jackie achieved that for you. We appreciate you recognizing Jackie's efforts. Making it happen for our customers is exactly what our sales team aims to do! We'll be sure to pass your kind words on to Jackie – he'll be delighted to know his dedication is appreciated. Congratulations on your new car – we know you'll love it! We look forward to welcoming you back to Grand Prairie Ford for all your future automotive needs.

Helpful
May 18, 2024

Jackie was the man! Made sure I got a deal I felt good about. They also gave me a respectable trade in on my car. More

by Jakekemna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie helped you find a deal you felt good about, and that you received a respectable value on your trade-in. At Grand Prairie Ford, we strive to ensure our customers feel confident and comfortable with their purchase decisions. We're glad Jackie achieved that for you! It sounds like Jackie played a key role in your positive experience. We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! Thank you again for choosing Grand Prairie Ford! Congratulations on your new car, and we look forward to being your automotive partner for many years to come.

Helpful
May 17, 2024

Mr.Jackie Mercer was so grate very nice and got me the best deal I’m very grateful. He is excellent if I give him 100 stars. More

by ashleysemaj19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive experience and that Jackie Mercer was able to get you a great deal on your new vehicle. Reading that Jackie deserves "100 stars" is fantastic recognition! We'll be sure to pass your kind words on to him – he'll be delighted to know his efforts are appreciated! At Grand Prairie Ford, we strive to ensure our customers find the perfect vehicle at a price that works for them. It sounds like Jackie did an exceptional job of balancing those two goals. Thank you again for choosing Grand Prairie Ford! Congratulations on your new car, and we look forward to being your automotive partner for many years to come.

Helpful
May 14, 2024

Ron smith was an excellent salesperson. He is top of the line and is always courteous and kind. This is actually my fifth car I have bought from Ron smith. I can't thank him enough. More

by Deborah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Grand Prairie Ford responded

Wow, that's fantastic to hear! We're so grateful for your continued loyalty to Grand Prairie Ford, and especially to Ron Smith. Five cars is a testament to his excellent service, courtesy, and kindness. We'll be sure to pass on your kind words to Ron, he'll be thrilled to know he made such a positive impact.

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