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Duval Ford

Jacksonville, FL

4.9
1,712 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,712 reviews

June 29, 2017

Walked in a pauper....left a Prince I want to give a special thanks to Patrick Kane, whose name is not listed below as an option. Malcolm paired me up with Patrick and we work diligentl More

by puffe1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Kane*****, Malcolm Daigle, Chris Hayes
Jul 13, 2017 -

Duval Ford responded

That's so nice. Thank you!

June 28, 2017

Great service Richard Jordan runs a superb service department! Sheila is my service advisor and she is excellent. Also I love their new facility.way overdo and very More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan, Sheila Mcfarland
Jul 13, 2017 -

Duval Ford responded

We are glad you like our new facility. Thank you.

June 26, 2017

Another successful sale I went to the dealership and had no problems getting another vehicle thanks to Gunny Moore. Who was more than helpful getting me the best deal and hav More

by dianna_brooke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Moore
Jun 27, 2017 -

Duval Ford responded

Thank you. We enjoyed working with you!

June 25, 2017

Amazing Experience! Ronald was very knowledgable and helpful. Jose helped me find a new truck to fit into my budget. This team was great! Will be making my next vehicle p More

by rthompson14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Thompson
Jun 27, 2017 -

Duval Ford responded

Thanks so much. We look forward to working with you again when it is time. Welcome to the BIG#1 family!

Jun 27, 2017 -

Duval Ford responded

We look forward to working with you again. Thank you!

June 25, 2017

Turned out very well I found a rather limited edition model car, and there were only two of them being sold locally. The first dealer I talked to misled me and it turned o More

by dmindz904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hayes, Debra Dipietro
Jun 27, 2017 -

Duval Ford responded

We appreciate the recommendation. Thank you so much.

June 24, 2017

Great Service Service Advisor Bruce Weeks was great. Totally professional with outstanding customer service skills. Kept me informed during the service process. I'l More

by Bob C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Weeks
Jun 27, 2017 -

Duval Ford responded

We are glad to hear it. Thank you!

June 24, 2017

Perfect in every way. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. More

by Bill S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian West
Jun 27, 2017 -

Duval Ford responded

We appreciate your loyalty. Thank you Bill!

June 23, 2017

Ford Expedition 2017 Renard was very helpful and easy to work with. He new the vehicle and offered appropriate advice. Thanks for a Job well done. Best regards - Jim More

by Jeffrey Sandler
Recommend Dealer
Yes
Employees Worked With
Renard Weaver
Jun 27, 2017 -

Duval Ford responded

Thank you Jim! Enjoy your Expedition.

June 23, 2017

Car purchase This is the 7th or 8th vehicle we have purchased at Duval Ford since 2003. Herb Bohannan was our sales guy for most of the transactions. Our new sales More

by GMCarter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy
Jun 27, 2017 -

Duval Ford responded

Thank you for this great feedback and recommending Terrance. Enjoy your grandchildren and trips to Colorado!

June 22, 2017

Duval ford made my first car buying experience an awesome on The service was excellent thanks to Ms Jenna Summerlin and Ms Taysha Diaz they made sure i got the car i wanted, they was very considerate and never g More

by Kemourra Gibbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Summerlin Taysha Diaz
Jun 27, 2017 -

Duval Ford responded

You are most welcome! Thank you. It was a pleasure working with you.

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