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892 Reviews of Annapolis Hyundai - Service Center
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November 07, 2018
Election Day Expedited Service Came in for service morning of election day expecting to avoid crowds. Checked in for oil change but since I was at the mileage for 75K service, I ind Came in for service morning of election day expecting to avoid crowds. Checked in for oil change but since I was at the mileage for 75K service, I indicated for the crew to do upgraded work. Despite thinking i would avoid the crowds, the waiting area was very full. That said, my service was completed in a very timely fashion. Although full, the waiting area was comfortable and clean as were the other areas customers use while waiting. The service staff are always polite and accommodating, particularly Jacob Swaim. I am pleased that they offer quality service in a comfortable environment. More
by Margie K.
Verified CustomerEmployees Worked With
Jacob Swaim
Helpful July 26, 2018
Good Experience Had a good experience with Annapolis Hyundai and Jacob in particular. He is knowledgeable and customer oriented. He will resolve your problem! Highl Had a good experience with Annapolis Hyundai and Jacob in particular. He is knowledgeable and customer oriented. He will resolve your problem! Highly recommend this dealership More
by Marcwolf
Employees Worked With
Jacob Swaim
August 08, 2017
ALMOST NEVER TALK TO A PERSON Every time I try to call for service, I get voicemail instructing me to request a call back or make my appointment online. I usually want to discuss Every time I try to call for service, I get voicemail instructing me to request a call back or make my appointment online. I usually want to discuss my service issue with someone, but that is almost never possible. I recently left a call back message AND an email request for a callback and NEVER HEARD A WORD...NOTHING. Although I bring my Hyundai Sonata to them regularly for service, I do not feel that they really want my business. If they did, they would have a HUMAN answer the phone and they would return my calls. More
by Brad
Employees Worked With
Voicemail, computer
June 21, 2017
Warning Light on dash after each Gas fill-up I was very disappointed when I had to take my 2016 Plug-In Sonata back to this dealer 6 times to get a pesky warning light to not light up after each I was very disappointed when I had to take my 2016 Plug-In Sonata back to this dealer 6 times to get a pesky warning light to not light up after each gas fill-up. This problem took 6 months and many trips back to this dealer to have them reset it and order me a new gas tank fill neck. This did not solve my problem. I finally solved it myself by disregarding the warning to NOT tighten the gas cap past one click. After one click the gas cap does Not seal. so I gave the gas cap another hard twist and solved my problem. this caused me a lot of worry and time in the dealer's service Dept. I thought I had a Lemon? I have put 46,000 miles on this car in a year and a half. Runs great with about 45 MPG but it does not have a spare tire and I have had 2 flats? Service too expensive $$$$. Love Jacob the Service desk guy. Not so the service Manager! More
by butch
Employees Worked With
Jacob Swaim--Ryan Gregory -Shawn Ritter, Jacob Swaim
April 12, 2017
Service Department will lie to you about your car I went to this dealership for a recall parts replacement. They called me to tell me that my brake pads needed replaced and the rotors resurfaced. I I went to this dealership for a recall parts replacement. They called me to tell me that my brake pads needed replaced and the rotors resurfaced. I had a bad experience with my previous PA Hyundai dealership trying to sell me service that was 100% unnecessary for another 40,000+ miles, so I held off on the replacement to go somewhere else a couple months later. Imagine my surprise when that service shop called me to let me know my brake pads were only a tiny bit past halfway worn and I still had quite a ways until replacement. Do your research before accepting what this service center recommends. They obviously did an adequate job with the recall parts replacement, but trying to sell a service the average person can't quickly confirm, that wasn't even close to needed is so vile. I will never return here unless I have to for a recall. More
by molly009
Employees Worked With
Jacob Swaim
August 25, 2016
Recall service Everything about my visit today exceeded my expectations (not to mention my experience at other Hyundai dealers)---from the professionalism at the ser Everything about my visit today exceeded my expectations (not to mention my experience at other Hyundai dealers)---from the professionalism at the service desk, to the comfort and the amenities of the waiting room, and the efficiency of the technicians. This was my first visit to the dealership and, although it is a good distance from my home, I will likely return. More
by BLT
Employees Worked With
Amy
August 11, 2016
Excellent Service - Purchase to Maintenance We purchased a Hyundai Sante Fe (an upgrade from the Tuscon) in December 2014. We had exceptional service during our purchase process. And even thoug We purchased a Hyundai Sante Fe (an upgrade from the Tuscon) in December 2014. We had exceptional service during our purchase process. And even though the process went to about 10 pm the sales team kept their great attitude! We got a fair price and took the very good dealership financing rate. Since then we have had Santa Fe serviced there, several times. Again, GREAT SERVICE so we had to share the great customer service consistency we have experienced. The service team is SO ORGANIZED, friendly, kind, and happy. They have gone above & beyond, for example, they gave us a loaner for the day when the Santa Fe had to be serviced. We are looking for an upgrade to our Toyota and we will be back to Annapolis Hyundai! More
by SPFamily
Employees Worked With
The lady from the Eastern Shore, George Sparks, Julia Augenstein, Jacob Swaim, Shawn Ritter, Ryan Gregory
July 08, 2016
Awesome Service!! Amy in the service center is an absolute rock star. I brought my Elantra in for brake service and she was friendly and professional. When the repair d Amy in the service center is an absolute rock star. I brought my Elantra in for brake service and she was friendly and professional. When the repair details came back she called to see if my warranty covered it, and was told no. Instead of just moving on, she called a different number and talked it through, and almost ALL of it was covered. That kind of care will keep me coming back to Annapolis Hyundai, and telling others how great they are. More
by Danal
Employees Worked With
Amy
June 22, 2016
Service Department Assistance The service manager, Ryan, went out of his way to reduce the cost of what might have been a very expensive repair on my Genesis. His follow-up was e The service manager, Ryan, went out of his way to reduce the cost of what might have been a very expensive repair on my Genesis. His follow-up was excellent, and he was very patient, professional and understanding in dealing with me on this matter. More
by FloJoe
Employees Worked With
Amy, Ryan Gregory
May 17, 2016
They go the extra mile First time at Annapolis Hyundai for service and the experience was excellent! Jacob really provided outstanding service. He was tireless in ensuring t First time at Annapolis Hyundai for service and the experience was excellent! Jacob really provided outstanding service. He was tireless in ensuring that every need was met. Thanks Jacob! More
by ArtW
Employees Worked With
Jacob Swaim
