Arrow Ford Inc.

I went to several dealerships in town over a two month period. I kept coming back to this dealership. The salesman was very patient, never tried to pressure me into buying a car i did not like. The staff period. I kept coming back to this dealership. The salesman was very patient, never tried to pressure me into buying a car i did not like. The staff was all very friendly including the mechanics. It was like visiting family and friends and never seemed like a business transaction. This car dealership was by far the best one i visited in Abilene. More

Drove 90 miles to go to this dealership. Upon arrival, doors were opened for me, greeted with a smile and friendliness immediately. Sales representative was immediately paged and located for me. Eric wa doors were opened for me, greeted with a smile and friendliness immediately. Sales representative was immediately paged and located for me. Eric was very friendly, and not pushy, which I really appreciated. He understood my needs to be a passenger first, then a driver to get comfortable with the vehicle. He was well versed in this particular vehicle, able to explain numerous "gadgets" which were new to me. He was patient, as he had to repeat himself a couple of times for this old gal. :) I have full intentions to take my vehicle to this dealership for its maintenance checks, as I was introduced to the service department and felt at ease. They were quick to make sure my Sync was updated prior to driving off the lot. Considering this was my first experience buying a vehicle on my own, I felt definitely at ease and would buy another vehicle from this dealership. Thank You Eric Jackson for mailing me my garage door opener that I left behind. More

Bought two vehicles here, both with Eric Jackson. Great experience overall! Great place to get a great vehicle. If you need a Ford in Abilene, this is the place to go. experience overall! Great place to get a great vehicle. If you need a Ford in Abilene, this is the place to go. More

All in all the dealership and salesman were outstanding. A good experiance over all. Always willing to help with great additudes. I would recommend the dealership to others. A good experiance over all. Always willing to help with great additudes. I would recommend the dealership to others. More

This is my second vehicle purchased from this dealer. The first time was Shanna, we had so much fun and she absolutely worked above and beyond to get us in the vehicle taht worked perfect for our family! Tha first time was Shanna, we had so much fun and she absolutely worked above and beyond to get us in the vehicle taht worked perfect for our family! That is the main reason I pulled back into this dealer, the customer service from everyone was really commendable. Jim, my salesman this time was a awesome guy too. Through their email service I discussed what I was looking for and he had shown me one car and I fell in love with it! I walked in with the amount I could put down, payments needed and he made it happen! The finance folks are fantastic! After our sale he introduced me to their service department to meet them and set up my scheduled maintenance right then and there. They truly welcome you into this dealership. Having had to use a Power of Attorney from my husband in Afganistan was slightly difficult, but they did a fantastic job doing it and kept me updated on the process every step of the way. Jim was a really fun guy to be with and really knows how to handle someone with a high stress level such as mine. My daughter will be finding her own starter car in a couple of months turning 18, I will take her to Arrow Ford and not have to worry about this dealership not taking care of her. Thank you! More

MR. KYLE RAYBURN DIDNT GIVE UP ON ME WHEN WE COULDNT FIND AN F150 AT FIRST, BUT THEN HE KEPT LOOKING FOR ONE AND THEN FOUND IT FOR ME. I REALLY APPRECIATE ARROW FORD. A+ AN F150 AT FIRST, BUT THEN HE KEPT LOOKING FOR ONE AND THEN FOUND IT FOR ME. I REALLY APPRECIATE ARROW FORD. A+ More

Such a Great Company! I would highly recommend! Great customer service! Everyone is extremely friendly and always want to go that extra mile for their customers! customer service! Everyone is extremely friendly and always want to go that extra mile for their customers! More

I have rated this dealership with an overall GREAT because the experience I had buying my new car was above what I ever expected from a dealership. The sales associate (Jerri), took the time to go ov because the experience I had buying my new car was above what I ever expected from a dealership. The sales associate (Jerri), took the time to go over every vehicle I wanted to see and its options and was very patient with me which I am sure was a challenge because I was incredibly indecisive. Once I decided on a vehicle Brad, the finance associate, made sure I was comfortable with what I was signing and answered every question I had. Everyone at the dealership was considerably helpful and I am very happy with Aarow Ford and my new purchase. More

Malcolm is a very good salesman. He was not pushy at all, but he did return calls, texts and emails very promptly. We were able to come to an agreement on everything. He is an asset to your company. all, but he did return calls, texts and emails very promptly. We were able to come to an agreement on everything. He is an asset to your company. I will be purchasing my next vehicle from Arrow if he is still there. I am happy with my purchase. The purchase process was quick and painless. That is exactly what I am looking for when making a large purchase of this type. thank you, Paul More

Daylene Moreno worked really hard to find me a car within the price range I was asking for. My credit is not that great but they worked with all thier lenders to get me approved. I would highly recommend any the price range I was asking for. My credit is not that great but they worked with all thier lenders to get me approved. I would highly recommend anyone looking for a new it used vehicle to come to arrow Ford. Everyone is so helpful and very friendly. More