Arrow Ford Inc.

I wanted to surprise my husband with a new truck. I walked into the Arrow dealership and met Andrew. He was very nice and eager to help me pick the right truck for my husband. He was very professiona walked into the Arrow dealership and met Andrew. He was very nice and eager to help me pick the right truck for my husband. He was very professional and went above and beyond to help me make the perfect decision. I settled on a new F-150 and Andrew made the entire process very smooth. Financing went quickly and he stayed later than he was scheduled just to make sure I could give the truck to my husband that same evening. I will certainly come to see Andrew when I am looking for my next vehicle. More

A few days before Christmas my wife and I were driving Santa’s sleigh on Hwy 36 about 16 miles south of Abilene on our way from Albuquerque to Houston when the engine went suddenly silent. Knowing that c Santa’s sleigh on Hwy 36 about 16 miles south of Abilene on our way from Albuquerque to Houston when the engine went suddenly silent. Knowing that cell coverage in that area is spotty at best, my first thought after determining that it was a problem I could not fix myself, was about getting help. I shouldn’t have been concerned for a moment. Four vehicles stopped within the next 30 minutes (it is likely more would have if there hadn’t been someone stopped there already) to offer assistance- from the use of a cell phone to food and blankets. We were soon towed to Arrow Ford where our Expedition was taken over immediately by a couple of mechanics. They had us ready continue on our trip within a few minutes. When we went to settle our bill, we were told there would be no charge. When I asked why not, I was told “Merry Christmas”. Wow! As we got back onto Hwy 36 to continue our interrupted journey, rather than feeling put upon by the circumstances of having our tightly coordinated schedule disrupted, we spent a good part of the rest of our trip counting our blessings and marveling at all the good people we had just encountered. What a demonstration of the love of Christ! As for Arrow Ford: to treat us that way when you could have easily taken advantage of us is quite a witness of your true character. Thank you Abilene for one of the best experiences in a long time and since we aren't close enough to do business with Arrow Ford, you good folks go and do some for us. More

I have known Kyle Rayburn as my customer for a few years! He came in one day wearing an Arrow Ford Badge and I ask when did he go to work there. Told him I might be interested in a particular used truck at s He came in one day wearing an Arrow Ford Badge and I ask when did he go to work there. Told him I might be interested in a particular used truck at some time later. He called and showed up with one that afternoon. Made what I feel was a good trade and was happy with the transaction. About 2wks later I started having issues with the used vehicle, which was covered under there 3 month or 3000 mile warranty. Becky Mayfield my servcie writer was wonderful and understanding. And Kyle Rayburn went out of his way to see that I had a loaner vehicle that was similar to what I had bought!! The service I got from Arrow Ford had me so satisfied, I thought I might have change the brand of vehicle I was buying. Die-hard (Like A Rock guy)! If you are considering a new or used vehicle, LOOK AT ARROW FORD !! The service and relations with Arrow Ford are top notch!! Kyle, thanks for all you did for our family !! More

The price of the vehicle we bought was a great price. We were able to negotiate in a very short time and we were satisfied with the final outcome. There were no hidden costs that showed up at the final sig were able to negotiate in a very short time and we were satisfied with the final outcome. There were no hidden costs that showed up at the final signing of papers. We worked with Tate Ellyson and he was very friendly and professional and helpful. He was able to answer all the questions we had about the vehicle. The website was extremely helpful in finding the vehicle we wanted before even coming to the dealership. It was very easy to use. We would not hesitate at all to recommend this dealer and Tate to anyone looking for a used car. More

I came in to arrow ford to purchase my first new vehicle and was pleasantly surprised by the level of customer service that i received. Mr. Eric Jackson walked me through the process and explained everythin and was pleasantly surprised by the level of customer service that i received. Mr. Eric Jackson walked me through the process and explained everything. His knowledge of the vehicle and of the sales process was extraordinary. He made himself available after hours when the dealer had closed and made sure i had his personal number before and after the sale to take care of me. I was introduced to all of the staff and everyone was helpful and more than willing to spend some time to get to know me. Mr. Doyle Barker took care of my financing and did a wonderful job. I have never received customer service that was this good. Arrow ford took care of me and i look forward to doing business with them in the future. More

Unlike many dealerships I've dealt with in the past, there was absolutely no pressure or sales "games" at Arrow Ford. I bombarded both individuals with seemingly endless questions about the vehicle(s) w there was absolutely no pressure or sales "games" at Arrow Ford. I bombarded both individuals with seemingly endless questions about the vehicle(s) we were interested in, as well as possible financing arrangements, over a span of 10-12 hours. Both individuals displayed an exemplary amount of patience and answered all my questions honestly/promptly - without trying to "blow smoke up my butt". For the very first time in over 35 years of interactions with auto dealerships - I actually enjoyed the experience of purchasing a new automobile. Ms Huffman and Mr Barker need to be commended for their integrity, courtesy, attention to detail and their overall attitude of "caring for the customer". If you want to purchase an automobile without the usual stress of pressure, offer/counter-offer, and snake-oil sales persons -- this is the place to visit. More

They really worked with me to get a deal I could afford. They were polite and very helpful. Everything I needed was done in a timely manner. I couldn't have asked for more being a first time buyer. They were polite and very helpful. Everything I needed was done in a timely manner. I couldn't have asked for more being a first time buyer. More

Excellent experience. Eric and Owen went out of their way to find the vehicle I wanted. I would highly recommend Arrow Ford in Abilene, Texas. to find the vehicle I wanted. I would highly recommend Arrow Ford in Abilene, Texas. More

Jim Anderson was a wonderful salesman to work with! He was very patient with us and always had a smile on his face (not the phony kind). We would suggest to everyone we knew to buy from him. He made for was very patient with us and always had a smile on his face (not the phony kind). We would suggest to everyone we knew to buy from him. He made for a wonderful experience, even in tuff circumstances! More

I cannot say enough about Jim Alexander. I had looked on the internet enough to know I was interested in a particular used vehicle. I called to get additional information and was surprised by the honesty a the internet enough to know I was interested in a particular used vehicle. I called to get additional information and was surprised by the honesty and integrity Jim showed - way above and beyond what I would have expected. The vehicle had a problem with the engine. He was very informative about what the issue was, how it was being resolved, and what assurances I would have with the vehicle if I chose to purchase it. The resolution was (is) more than I expected and the work is being done as I right this. Jim called me yesterday with an update - a practice he has made since I first contacted him. He asked if I would allow him to drive it some before I picked it up so he could feel good about everything done (not that he didn't trust the job the service department would do, but that he would do the same for one of his children.) That made me feel very special. The fact that the dealership decided to give a whole new engine, rather than just replace a part of it is making me feel very secure about what I am getting. Thank you Arrow Ford, and expecially Jim Alexander, for your dedication to making me excited and feel totally secure in my purchase. It is a big one for me! I would highly recommend Arrow Ford and Jim to anyone considering the purchase of a new or used vehicle and I will definintely be doing business with them again. More