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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,249 Reviews

2,249 Reviews of Autohaus BMW - Service Center

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January 23, 2024

I’ve had good experiences with both the sales and service departments. On the occasion something was wrong they quickly worked to fix it. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Autohaus BMW responded

Dear Patrick, thank you for your gracious words! We're delighted to hear you enjoyed our service. Providing exceptional experiences is our top priority.

January 23, 2024

Great service and very attentive to your needs to help expedite your repairs/services. The staff is always prepared and keeps you updated on your repair status. Facility is very clean. More

by Theo J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime!

January 21, 2024

Nice clean facility. Have done business and purchased many BMW’s from Autohaus. Services are getting pricey like everything else. Brake fluid and oil change ran over $500 More

by Jengrossman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Feuerhaken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Starnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thanks for the review! Thank you for taking the time to share your experience.

January 21, 2024

Chris is a great service rep. He maentiined he would send me the details of the multi point inspection from my last visit. Can you please send that to me? I checked my email an More

by Tjb
Recommend Dealer
No
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Autohaus BMW responded

I will send this e-mail to Chris Clem.

January 19, 2024

Patti Kupfer is wonderful and very knowledgeable about the service needs of my vehicle. She proactively communicates while the car is in for service but also makes it easy to schedule appointments. Patt More

by Esidave777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Autohaus BMW responded

Thanks for the 5 - star review! On behalf of Autohaus BMW I would like to thank you for using us for service, and your feedback is appreciated. Please come and visit us again!

January 19, 2024

Service writer Chris Buie was very professional and helpful. I waited for my car to be serviced in a extremely nice waiting area. More

by askscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Autohaus BMW responded

Thank you for your kind words! We're glad you're happy with our services.

January 19, 2024

Professional. Easy to work with. But want viewer to know the first 3 years maintenance were inclusive of the purchase price. More

by lay3r3
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Autohaus BMW responded

Thank you so much for the review! We are happy to be of service and look forward to the next time.

January 18, 2024

Everything about my experience at Autohaus was flawless! !! I highly recommend them over any other dealer. Thank you! More

by Carrie Hackett Woolsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Autohaus BMW responded

Thank you for the 5 - star review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are thrilled to hear about this experience, and thank you for the future referrals!

January 15, 2024

The customer service was excellent. The overall environment while waiting was pleasant and very clean. We really appreciated the beverages and snacks while waiting. More

by alonzolee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Autohaus BMW responded

Thank you for the review! We are truly passionate for creating the best possible experience with us, we look forward to seeing you next time!

January 15, 2024

Chris Clem, my service advisor, was extremely helpful throughout my service. He helped me understand what was done during the service. More

by cctailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 16, 2024 -

Autohaus BMW responded

Thank you so much for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

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