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BMW and Mazda of Crystal Lake
Crystal Lake, IL
610 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 610 reviews
August 30, 2020
Went very smoothly from the sales person (James Orton) to the delivery (Rich Spears). I love ❤️ my used CX-5, was clean and shining. Very happy 😃. the delivery (Rich Spears). I love ❤️ my used CX-5, was clean and shining. Very happy 😃. More
by Slwisel
Employees Worked With
Other Employees :
Rich Spears, Jim Ballard
August 27, 2020
Nico/ Sales, Heather/ Manager, Leah/ Customer Service and Rich/ Financial were phenomenal to work with. Because of them I am a lifelong customer and definitely recommend over ANY other dealership my wife and Rich/ Financial were phenomenal to work with. Because of them I am a lifelong customer and definitely recommend over ANY other dealership my wife and have dealt with the last 5 weeks. More
by Bill
Employees Worked With
Other Employees :
Rich Spears
August 27, 2020
Kind, courteous, professional and generous staff made this the most pleasant experience I've had buying a car. Thank you to the stellar Ethan Vange, who went above and beyond, even after the sale was co this the most pleasant experience I've had buying a car. Thank you to the stellar Ethan Vange, who went above and beyond, even after the sale was completed, as well as to James Orton and Nico Ghiselli. More
by SML
Employees Worked With
Other Employees :
Rich Spears, Ethan Vange, Jim Ballard
August 26, 2020
Polite & efficient staff. Always know when I go there, I will be treated fairly. Service Tech/Ed, Cashier/Paul & Equipment Genius/Bill we’re all exceptional. will be treated fairly. Service Tech/Ed, Cashier/Paul & Equipment Genius/Bill we’re all exceptional. More
by Nade
Employees Worked With
Ed, Paul, Bill
August 15, 2020
The car was in perfect condition. Our salesperson Julian was very helpful. Completing the deal went very smoothly. I would definitely recommend Crystal Lake BMW Mazda was very helpful. Completing the deal went very smoothly. I would definitely recommend Crystal Lake BMW Mazda More
by MrMiata
August 03, 2020
Wonderful experience! I can't say enough about Michelle and Dan they were so helpful and really listened to my needs and wants. I will definitely recommend to others and definitely be returning in the futu and Dan they were so helpful and really listened to my needs and wants. I will definitely recommend to others and definitely be returning in the future. Car buying really can be easy if you have the right people. More
by lmigut1
July 29, 2020
Car buying experience was great! Ethan was knowledgeable, knew most of the answers to questions and got me the answers he did not know. Very helpful, not pushy, he loves cars and want Ethan was knowledgeable, knew most of the answers to questions and got me the answers he did not know. Very helpful, not pushy, he loves cars and wants customers to get the car that suits them with no pressure. Issues arose with scratch in the paint, they caught it, not me, had the back repainted. I am very happy with the dealership and Ethan. They are an hour from my home but worth the drive. Dan was also great to work with. I will recommend this dealer to friends! More
by jwalton
July 21, 2020
Jordan is the go to Sales Person! He made purchase so easy. Helping every step w no stress/anxiety. Professional, respectful, knowledgeable, throughout whole process. easy. Helping every step w no stress/anxiety. Professional, respectful, knowledgeable, throughout whole process. More
by ynnep4179
Employees Worked With
Financial Assistant ? , Jordan Acevedo
July 19, 2020
James gave me an incredible customer service experience in buying my first car! He was very knowledgeable and helped me with any questions and concerns I had! in buying my first car! He was very knowledgeable and helped me with any questions and concerns I had! More
by talia072900
Employees Worked With
