BMW and Mazda of Crystal Lake - Service Center

On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

Everyone at this dealership is very friendly and helpful. James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend James is always a phone call away for any questions. I went in for an appointment with him and got out of there with my car washed. I will recommend this dealership to anyone. More

Michelle is always available at a moments notice to help with any needs/concerns I have related to my lease; making the entire process smooth. with any needs/concerns I have related to my lease; making the entire process smooth. More

My 1st experience was excellent. Convenient and timely with good communication with Ed Rubio. My vehicle was picked up in Rockford and returned as promised with good communication with Ed Rubio. My vehicle was picked up in Rockford and returned as promised More

Polite & efficient staff. Always know when I go there, I will be treated fairly. Service Tech/Ed, Cashier/Paul & Equipment Genius/Bill we’re all exceptional. will be treated fairly. Service Tech/Ed, Cashier/Paul & Equipment Genius/Bill we’re all exceptional. More

First Service Visit for 2019 X3 John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new frien John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new friends at Crystal Lake BMW. I have worked with John on other occasions when I have had questions about my car or when I brought it in for a car wash. Thank you John. More

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn’t duplicate the problem 4 times despite me showing it to them, and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try because I had heard good reviews. Rob and Ersom went above and beyond to make sure my problem was fixed. Ersom foam insulated virtually the entire car, tested each speaker individually, put all my components back together properly (something that Evanston failed to do twice), cleaned the interior of the car (Evanston left two massive smudges on my white leather interior once), filled my tank and cleaned the whole interior and exterior. Rob kept me in the loop the whole time, texting me updates over the course of the two weeks they had the car. NIGHT AND DAY is all I gotta day. Car sounds great too but I’m more impressed with the customer service! I know crystal lake is a hike from the north shore but xxxx it was worth it! Thanks Rob and Ersom! More

Great & Kind Service "Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve pr "Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too! More

New Mazda I went to this dealership to get an oil change for my Mazda and I left the dealership with a new Mazda. I was looking for some info regarding a possib I went to this dealership to get an oil change for my Mazda and I left the dealership with a new Mazda. I was looking for some info regarding a possible trade for a new vehicle and ended up getting such an excellent service from Jordan that I decided to purchase the vehicle on the spot. The whole process was smooth and without any pressure. Jordan was professional and helpful all the way. I would recommend this dealership to anyone. More

Best service and staff within 100 mile radius of Crystal Lak My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. ------- My first time visiting Crystal Lake Bmw was amazing!!!!! ---------I recommend them to anyone with a BMW even if you're 100 miles away. -------- Their customer service from walking all the way to getting my car serviced was top-notch....... I was greeted by Michelle Who is in sales and I recommend her to anyone looking for a BMW or Mazda or any other car she has a great resources for any car brand and can find you the best deals around. Then sat with Heather who is a BMW genius walk me through my car and taught me things that I didn't even know it did and she was determined to make sure that every question was handled correctly. her expertise ,knowledge and passion for Bmw's got me even more excited for my new car. For my 1200 mile check up the service department welcomed and greeted me with the feeling that I was Dwayne Johnson walking in. Thank you Derek!!!! Thank you for the amazing coffee and warm cookies great touch. All-around great experience. More