BMW of Bakersfield

Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bakersfield:
Took my 745LI in for service it was 10 days new. When I got it out of the service dept it had scratches in the paint down the passenger ise and back bumper. The service dept was rude when I took the car back to them the next day to fix it. They did not paint it properly and when I told them that it was not satisfactory they asked me to take the car to another dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bakersfield:
This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Bakersfield:
This must be the worst BMW service dealership I have ever been to. I took my car in for regular maintenance to get the water pump and thermostat replaced. Car worked fine for about 3 months, then over heated. To make a long story short, the thermostat they replaced was defective, and they said that the overheating issue was not caused by that. Basically the car blew a head gasket and they would not take responsibility. I had to call the BAR, who did an investigation, and had them replace my motor, after some serious arguing. BMW even wanted to charge me for a mistake that THEY did. When they replaced the motor, I took it to an independent BMW repair shop to evaluate the work. They said everything was done sloppy and unprofessional.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW of Bakersfield:
Only a few people were nice to deal with but the rest of the staff was awful! I bought my first used BMW here and i have to say i wont ever return. I don't make a whole lot of money, i expected a whole lot more than what i recieved from sales. They failed to tell me what my warrenty covered and that my MP warrenty was up 6 months ago and to also tell me that my car had major problems in the past! Now only after a month i have brake problems and im going to get charged $600 to replace them. I'm 22 years old, I work two jobs and thought that i would treat myself for working hard to a BMW and i get this kind of treatment? Never again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Bakersfield:
Brought in my car for a scheduled oil service. At the time I was being checked in I mentioned the weatherstriping on the driver door was torn. This repair was approved for warranty and added to the order. I waited at the dealer for the service and they were done an hour later.<br>Great service and quality work. I have a new 545 on order through this dealer because of past positive experiences.

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