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398 Reviews of BMW of Gainesville - Service Center
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May 27, 2024
I was told that the service would cost $179 and it was going to be a pre-purchase inspection. My son dropped the car off and when he picked it up, they told him the cost for service was $249 With going to be a pre-purchase inspection. My son dropped the car off and when he picked it up, they told him the cost for service was $249 With no specific reason My son was not aware that they had quoted me 179 for the pre-inspection He paid $249 The video inspection that I received showed me that the tires and the brakes were in good shape. I am capable of looking at the tires and brakes and realizing that they are acceptable. They also pointed out that the shocks and struts needed to be replaced and gave me a quote of $4000 a little less actually. I ordered the parts and they are $400 To say that I was not very warm and fuzzy inside after this interaction would be an understatement We will be doing all of our service moving forward ourselves And if there is a repair that is beyond my scope, I will look for a reliable BMW repair shop that quotes a job and then bill accordingly to the quote More
by CR250M
Verified Customer
Helpful May 25, 2024
Enjoyed the experience. All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send a All parties were polite and my car was completed in a timely manner. Great experience. Everything with the dealership was great. Don’t ever send another survey with a requirement of word count to me. Will not complete it. More
by ROMAN.L.KOzIOL
May 25, 2024
Dealership, our service rep Andy and manager Todd helped make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to make a difficult situation much better. We had car trouble while traveling through Gainesville. They diagnosed the problem & went out of their way to help us manage the situation. More
by nfields
Employees Worked With
May 21, 2024
Super customer relations. Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best Dave Helper was awesome. Even offered to stay at his home. Loner car was a terrific. The best More
by D.PIATZ
May 19, 2024
Courteous staff, clean facility, and very customer oriented. Greeted immediately upon arrival, met with service adviser JD, discussed service and costs. Then reviewed time for service and went to cust oriented. Greeted immediately upon arrival, met with service adviser JD, discussed service and costs. Then reviewed time for service and went to customer waiting area that was well stocked with drinks and snacks. Service was completed on time without any surprises. More
by ajgoodin89
May 17, 2024
The service was explained and the price was good, I would recommend the department to others recommend the department to others More
by MAHEN.NIMALENDRAN
May 05, 2024
David Helper was brilliant in informing me of your special on the oil change service you are currently offering. I purchased the oil change service because of David's explanation. The oil change s special on the oil change service you are currently offering. I purchased the oil change service because of David's explanation. The oil change service I received was completed expeditiously and without incident. I'm well pleased. More
by J_PATTON43
Employees Worked With
May 05, 2024
Good and friendly service - as always. Clean reception area that is constantly maintained and supplied with hot coffee and snacks for customers. Clean reception area that is constantly maintained and supplied with hot coffee and snacks for customers. More
by jody10
