BMW of Sarasota

Bad experience with service. - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brou - Service department does not response to needs. - I bought car at dealership and have now had two bad experiences and no positive ones. First, brought car into service and waited an hour before they met with me. Even when asked to see manager I had to wait. Second, had an issue with car that I was trying to get resolved. I twice called the service department at dealership and never received a call back. More

Great experience and more! We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayCo We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayColle, was thorough and knowledgeable in explaining the differences between the 3 and 5 series, without being technical. We told her exactly the color combination we wanted, price point, and she found it and let us know about it in one week. We appreciated the one price methodology for used car pricing, as it is not tiring. The delivery process was thorough and professional (loved the touch screen signing process!), training on the new car was excellent, we are very happy. Thank you Caz, NayColle, and Tim. When you buy a BMW you have expectations of upgraded service and professionalism and you delivered. You have an excellent team Victor! More

My Expierence Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's thin Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's things done for us. More

Service department doesn’t seem to want my business. I tried to contact the service department for two major issues I had in the last 6 months. I had an unusual vibration & suspected an X-drive or transm I tried to contact the service department for two major issues I had in the last 6 months. I had an unusual vibration & suspected an X-drive or transmission problem. Called dealership twice and asked to be transferred to service. First time I got no answer and left a detailed message. Several days later after no response, I tried again and this time left same details with woman who answered and requested a call back. Nothing. Spent $1500 with independent facility to have transmission serviced. Several weeks later, I again contacted dealership about all four tire replacement. I was considering going with staggered tire sizes and felt BMW technicians would be the best choice to do the job. Same result. Two calls, two messages, no return call. I ended up spending $900 with Laning Tire for 4 tires and alignment. Hard to understand why the local dealership would not even bother to return a call for what would have been profitable service business. Interestingly, during this same time period, I did receive a call from the sales department with some bogus story about my vehicle being in big demand as a trade in on a new BMW. My conclusion is that this dealership is only interested in selling new cars and the gouging that goes with warranty work. When the vehicle is off warranty, the service department knows that they are unable to compete with independent service providers. Will not bother with this dealership for service OR new vehicle. More

Every Consumer's Dream is Fulfilled! Mr. Young of BMW of Sarasota has mastered the craft of hiring and training professional advisors to help customers navigate through many complexities Mr. Young of BMW of Sarasota has mastered the craft of hiring and training professional advisors to help customers navigate through many complexities of purchasing a quality vehicle. Additionally, he has an art for responding to his clients' needs beyond our fantasies. NayColle and Caz worked tirelessly to re-shape my nightmare into a dream that I had no vision until the keys were delivered. The positive experience at BMW of Sarasota restores my energy to continue recovering from the physical, emotional and financial trauma caused by two car accidents in one year. It's more than a dealership with luxury cars, it's a beautiful place where beautiful people work to make dreams come true! More

Exceptional service provided by your service team My daughter and her best friend were in Bradenton on a girls week before college begins when yesterday morning the car would not start. After a few at My daughter and her best friend were in Bradenton on a girls week before college begins when yesterday morning the car would not start. After a few attempts to jump it with no luck I had the vehicle towed to your location. Initially I waited for a bit to get in contact with someone but when I did (Greg Jones) was not only sympathetic but also placed urgency on the situation. The girls were to be traveling back home today and of course were in question as to what next. Do we need a hotel is my dad coming to get us were all thoughts running through their minds. After some diagnostic time Greg called to inform me it was a bad key fob and asked if I had another. I was able to next day the key and once it arrived my car was not only reprogrammed for the key it was also updated to the newest software. With no request on my part Greg informed me the whole procedure would be no charge. As anyone in my shoes would feel the question of what is this going to cost was at the forefront of my mind behind the concern for the girls. Greg’s communication was spot on and his personality is great. I wish I lived near your facility but I live in Charleston SC. I would tell everyone about your organization. Sincerely Joshua Landreman More

Excellent Service Experience The dealership service professionals and the process are top notch. Every person I encountered was very polite, friendly, and professional, even if t The dealership service professionals and the process are top notch. Every person I encountered was very polite, friendly, and professional, even if they were not directly involved in my service visit. The waiting area is very nice and relaxing. The service details were explained to me and they listened to my concerns and addressed them. I will take all my BMWs to this dealership. GREAT JOB !! KEEP IT UP !! Many Thanks Joe Finnerty More

High Quality Results One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectat One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectations are always met. Maria is the epitome of professionalism. Her communications skills and knowledge of the BMW cars and systems are far better than other BMW service advisors that I’ve dealt with over my many years of BMW ownership. And, almost like a bonus, she is extraordinarily charming. More

ESP WARRANTY With the Extented Warranty Plan you can take your vehicle to any dealership ACCEPT BMW!!! I spoke to one person in service he said we don’t take that With the Extented Warranty Plan you can take your vehicle to any dealership ACCEPT BMW!!! I spoke to one person in service he said we don’t take that warranty,spoke to someone else they said I had to pay up front. I took car to Sarasota Ford they took it to BMW IT WAS COVERED, THANK YOU SARASOTA FORD! It took 8 days to replace alternator because of the run around from BMW. Brought car back to Sarasota Ford for another problem Asst. Service Manager tried talking to BMW THEY TOLD HIM THEY DO NOT make calls to get repairs covered when it’s a cooper when payment is a call away and now it will take several days longer to get repaired because bmw is lazy to make that call. More

Waiting area chairs. This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. Ho This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. How about putting in a couple of chairs that would fit shorter people. Ordinarily I wait for my car and am so uncomfortable. Sure would appreciate it. I already filled out a review of employees - wonderful people - so did not repeat here. Joanne Martin. More