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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
July 12, 2022
The service department had our car for almost 3 weeks. After we got the car back our drivers door was broken and the check engine light came back in 30min after driving the car. We took it back and there After we got the car back our drivers door was broken and the check engine light came back in 30min after driving the car. We took it back and there was more issues than when we droped it off not sure how they didn't catch the code the first time so we decided to take it to a different location witch had it fixed in just a few days correcting the mistakes overlooked and made by BMW of Westlake. 1/10 experience for us personally More
by LukeC84
Verified CustomerEmployees Worked With
July 11, 2022
They are fast, friendly and very professional. Waiting area is first class. Work is always done correctly and they keep you informed of any changes Waiting area is first class. Work is always done correctly and they keep you informed of any changes More
by Bernie B
Employees Worked With
July 10, 2022
I have dealt with this dealership since 2005 and have had nothing but beyond fantastic service. Nez and Dirk as well as Mike in finance once again hit it out of the park with their personalized care. nothing but beyond fantastic service. Nez and Dirk as well as Mike in finance once again hit it out of the park with their personalized care. More
by suecookern
July 09, 2022
Great customer service. It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to be accommodating &/or helpful. I’m so happy with BMW and the Westlake dealership, that after owning an x3 for 7 years, we bought an x5. Very satisfied customer. More
by E.BORSICH
July 09, 2022
As always, service was top notch and completed quickly. Brittaney and the team were very helpful. Brittaney and the team were very helpful. More
by jeffrey.r.marshall
July 09, 2022
I am not much for doing reviews but Ken was just plainly a good guy. I bought two cars from him and it was easy , calm , and no pressure. Thank you Ken as your are a good person a good guy. I bought two cars from him and it was easy , calm , and no pressure. Thank you Ken as your are a good person More
by ddelorge7
Employees Worked With
July 07, 2022
good. Done early in the morning, place is quite. Like the environment. Staff is dis attached Done early in the morning, place is quite. Like the environment. Staff is dis attached More
by CATHELIU
Employees Worked With
July 07, 2022
Brittany is always exceptional! Whole team is best in class! I appreciate my long term relationship with the facility Whole team is best in class! I appreciate my long term relationship with the facility More
by Tawny Jones
