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BMW of Westlake
Westlake, OH
4,612 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,612 reviews
Verified Customer
June 28, 2022
Required service was quickly done. Minor issue with brakes was handled without any problems. Video summary of the work was made available during service. Since no loaner was availab Minor issue with brakes was handled without any problems. Video summary of the work was made available during service. Since no loaner was available, I was dropped off and picked up. Excellent experience overall! More
by HIZLAN
Employees Worked With
June 27, 2022
Always receive great customer service here. Ken has been a great help over the years and is always available to help with any questions or concerns. Ken has been a great help over the years and is always available to help with any questions or concerns. More
by Suzanne717
June 24, 2022
The staff was professional from start to finish. They took every step to give a great experience. Tell them all Thanks for a job well done. They took every step to give a great experience. Tell them all Thanks for a job well done. More
by JOHNGARAGE
June 24, 2022
Great service. Quick and hassle-free. Had my car traded in and new car documentation done within 30 mins. Steve is the man! Quick and hassle-free. Had my car traded in and new car documentation done within 30 mins. Steve is the man! More
by Fahadkhan
June 22, 2022
I had an emergency on the 480 Expressway. Westlake BMW took prompt care so that I was back on the road in 1.5 hours. Thanks! Westlake BMW took prompt care so that I was back on the road in 1.5 hours. Thanks! More
by TJANSON
Employees Worked With
June 22, 2022
I purchased a 2022 BMW Z4 from this dealership and have recently had service because of an electrical issue. I had exceptional service for both of my visits to BMW of Westlake. Nate was particularly helpfu recently had service because of an electrical issue. I had exceptional service for both of my visits to BMW of Westlake. Nate was particularly helpful. More
by QCSNOLAN
Employees Worked With
Nate Lieb
June 21, 2022
Excellent service. Made things very easy. Very good explanation of my new car's features and options. Made things very easy. Very good explanation of my new car's features and options. More
by JTH18500
June 21, 2022
Brittaney Quick is extremely friendly and professional. She handled all issues/requests efficiently. Communication skills are excellent. I felt pampered and was certainly treated like a valued customer. She handled all issues/requests efficiently. Communication skills are excellent. I felt pampered and was certainly treated like a valued customer. Brittaney is a terrific representative for your dealership. More
by IPAD
Employees Worked With
