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BMW of Westlake
Westlake, OH
4,540 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,540 reviews
April 28, 2022
I’ve been going there for years and it’s always the same. .......excellent service. .......excellent service. More
by AEROCASEINC
Verified Customer
April 27, 2022
They always are courteous and efficient. They understand what needs to be done and make good recommendations They understand what needs to be done and make good recommendations More
by CLAIRE3
April 27, 2022
First time using this dealership for service, I wasn’t sure where to pull up and I was greeted my a very friendly service member who kindly directed me. I was shown where to wait and get fresh coffee. I e sure where to pull up and I was greeted my a very friendly service member who kindly directed me. I was shown where to wait and get fresh coffee. I even had a lovely conversation with the service member and the wait time was exactly what I was told it would be. Very satisfied with this service. More
by JAMEERN1
April 27, 2022
Flew in from the southeast to pick up a car from BMW Westlake. Was a great experience and I would definitely buy from them again. Westlake. Was a great experience and I would definitely buy from them again. More
by Slicksnchicks
Employees Worked With
April 27, 2022
As always, service was excellent and the vehicle was ready when promised. We enjoyed working with Brittany. ready when promised. We enjoyed working with Brittany. More
by s14mohr
April 24, 2022
Prompt checked car out throughly found out a couple of things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished things were wrong with my car brought to my attention and repaired washed it on completion of work explained everything to me when they were finished More
by Frank Deluca 5515
Employees Worked With
Jim Strunk
April 24, 2022
While the sales department continues to shine, the service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be hap service department continues to disappoint. I miss the smile, miss the welcome to BMW how can I help you.. then you hear a comment: you should be happy that you got a loaner or when you hear a wild laugh when you ask about another flat tire and the guy says YOU HAVE NO CHOICE other than replacing it. I owned and leased nothing but BMW for more than 15 years because I believe and enjoy this ultimate driving machine. BUT this service department can not take this loyalty for granted and bitterly spoil it. My wife reminds me after every encounter with them the night and day experience compared with Mercedes North Olmsted one and she can't wait to get back to them. More
by MAZENISSA
Employees Worked With
Jim Strunk, Nate Lieb
