BMW of Westlake

Reliable, trust worthy and stress free. Q is a great salesman. He really made the process of buying my used Mercedes SLK 230 pretty much effortless on my part. I would give him a ten out of Q is a great salesman. He really made the process of buying my used Mercedes SLK 230 pretty much effortless on my part. I would give him a ten out of ten for customer service, knowledge and just handling everything in a very professional manner. Thanks Q for the great experience! More

World Class We are thrilled with our new BMW X5!!!! Just a few short weeks ago, we purchased our first BMW. Alicia Taylor was amazing!! She uncovered what was imp We are thrilled with our new BMW X5!!!! Just a few short weeks ago, we purchased our first BMW. Alicia Taylor was amazing!! She uncovered what was important to us and took the time to find the right vehicle. What was MOST impressive, we spent a couple of hours in the dealership landing on the perfect car, the whole time with our two kids, 5 & 3 years old. As you can imagine, a daunting task for any parent to obtain that much patience from children, but Alicia was patient, kind, and thorough through the whole process!! The follow up, checking in, and continued customer service after the purchase continue to be just as fantastic!!! Thank you Alicia, we are BMW owners for life!!!! More

Great experience Steve was excellent in all aspects. He went above and beyond to meet my needs. Steve was able to find the vehicle I wanted. Overall a great experience Steve was excellent in all aspects. He went above and beyond to meet my needs. Steve was able to find the vehicle I wanted. Overall a great experience. More

"Q" Provided An Exceptional Experience Just wanted to give a shout out for Qasim as he was one of if not the best salesman I have dealt with. That is saying alot since I have purchase at le Just wanted to give a shout out for Qasim as he was one of if not the best salesman I have dealt with. That is saying alot since I have purchase at least 25 cars in my lifetime. At any rate do yourself a favor if you are interested in seeing a BMW, give Q a call. (440) 385-2737 is his cell phone. More

Patience is a virtue! I have been driving BMW's for the last 25 years. Miami, NY , CT, and now back home in Cleveland. It was time to turn in my 535 and I wasn't sure wha I have been driving BMW's for the last 25 years. Miami, NY , CT, and now back home in Cleveland. It was time to turn in my 535 and I wasn't sure what I wanted. Jerry Mancini was so patient!!! I drove 2 cars and poured over the benefits of each, lease VS purchase, color, total package of upgrades, it was a day! I am so happy to have the car with everything I wanted. It took some time to arrive at a decision and a price but I am confident I made the right decision. Thanks so much Jerry and the rest of the amazing team at BMW of Westlake. More

Best Experience to Date! Awesome, awesome, awesome! Is the only word to describe my experience with Middleburg BMW. My salesman was Q, which he was an outstanding individu Awesome, awesome, awesome! Is the only word to describe my experience with Middleburg BMW. My salesman was Q, which he was an outstanding individual that has vast knowledge with vehicles and got me into what fit me perfectly! Hassle free, no headaches. Easily the best dealership experience I've ever had. Q will be my salesman and go to guy for my family and friends, couldn't ask for anyone better. The whole staff is great and very friendly! Can't say enough positive things! More

Enjoyable experience Knowledgeable and friendly staff. They go above and beyond to find the perfect vehicle that fits your needs . They also took the time to go over every Knowledgeable and friendly staff. They go above and beyond to find the perfect vehicle that fits your needs . They also took the time to go over every feature in my new car saving me time digging through the Manual. I couldn't find another dealership to come even close to the deal I was receiving from BMW of Westlake . It was also nice not dealing with typical pushing high pressure sales while I explored all options. I will be a continued costumer and Highly recommend them! More

Great, honest salesman. WILL buy from again! I worked with Q at the Middleburg heights location and was initially interested in a 2013 535ix. They let me test drive several cars, and I actually I worked with Q at the Middleburg heights location and was initially interested in a 2013 535ix. They let me test drive several cars, and I actually took a liking to a older car (2008 535ix) There was no pressure to make a move on either car, and they let me take the car over the weekend to decide!!! Most other dealers would not even let me take a car without a sales rep in the car. Even got to talk tot he tech who did the major work to the car prior to sale. Q was great- great team. Would buy from again!!! More

None Better than Ken Delk! I've always wanted a BMW, so when the time came for a new vehicle, I decided to give Westlake BMW a try. I had been on a few other test drives in the I've always wanted a BMW, so when the time came for a new vehicle, I decided to give Westlake BMW a try. I had been on a few other test drives in the days prior to my visit and some dealerships had soured me on my buying experience. My family and I walked into the showroom and were greeted right away. I was introduced to Ken and we discussed what I was looking for. I had my eye on an X3 in the showroom, and he took the time to go over every detail on that vehicle ensuring that I could make a very informed decision. Then we went on the most AWESOME test drive I've ever been on, and this is NOT my first car purchase. He showed me just how the X3 handles in various road conditions and traffic scenarios. He made me feel very comfortable with the vehicle before we brought it back to the showroom. There was never any pressure to buy, nor was there a sales pitch. Ken was extremely polite with his approach and made me feel like I was his only customer. Needless to say, I purchased the X3 in the showroom, how could I not after learning about and driving the vehicle. Ken made the entire experience very enjoyable, and I'm not always enthused about spending big dollars on the wheel for vehicles. When I picked up the X3, I got to spend time with Mike in Financing and Nate, my BMW genius. Again, another quality experience. I never once felt like I was anything less than top priority. For anyone considering a BMW, this is the place to be and Ken, Mike and Nate are your go to team! More

Excellent customer care! I worked with Greg at Middleburg Heights. Even tho they mostly sell used cars, I was looking at the 2016 X-1 and he brought one to my work so I could I worked with Greg at Middleburg Heights. Even tho they mostly sell used cars, I was looking at the 2016 X-1 and he brought one to my work so I could take a look at it...talk about service! We now have purchased two BMW's at Middleburg from Greg; we won't be going anywhere else! Their service and knowledge is superior! And the "Genious"... WOW!!! He literally took me from bumper to bumper and taught me everything I needed to know about my new SUV. More