BMW of Westlake

Best sales experience Great service. Great deal. Very professional Recommend highly. It was a pleasure all the time. No pressure. Very open and clear about the deal. Staff Great service. Great deal. Very professional Recommend highly. It was a pleasure all the time. No pressure. Very open and clear about the deal. Staff and manager are very very nice and honest. More

bmw purchase Had a great experience and service with Putrri during the process of buying my new car She was very prompt and getting back to me with all my concer Had a great experience and service with Putrri during the process of buying my new car She was very prompt and getting back to me with all my concerns and had the car ready to show and booked me for all necessary follow up spots More

making the complex simple I am writing this about Howard Schneider. I've bought numerous cars in 50 years and never had the experience I had with Howard. He was friendly, yet I am writing this about Howard Schneider. I've bought numerous cars in 50 years and never had the experience I had with Howard. He was friendly, yet professional. Technically savvy yet totally comprehensible. He loves cars and especially BMW's. He is credible but never overbearing. Trustworthy but never cloying. Perhaps the most noteworthy characteristic about working with Howard is .his enthusiasm for BMW and his profession. BMW's are complex machines. It's easy to get overwhelmed. Howard is so knowledgeable and a great teacher. He also is an insightful man. I think he can read between the lines and figured out what I was looking for before I did. His suggestions, listening skills, product knowledge, and overall demeanor made what is usually an experience right next to going to the dentist a truly enjoyable experience. I am really satisfied with my new BMW and thoroughly enjoyed working with Howard. . More

Great Leasing Experience! I had a great experience at BMW of Westlake. This will be my first BMW coming from driving an Audi. The salesmen at BMW made my experience a positive I had a great experience at BMW of Westlake. This will be my first BMW coming from driving an Audi. The salesmen at BMW made my experience a positive one and gave me the best deal on my car! There was a newly created ding in the front of my car that the staff addressed and committed to fix with a loaner car and replacing the bumper completely. I look forward to my new car and doing business with BMW in the future! More

Great experience, Professional, customer focused, low stress Working with our client advisor, Howard Schneider, was my best car buying experience in 30 years of car ownership. Howard was knowledgeable, friendly Working with our client advisor, Howard Schneider, was my best car buying experience in 30 years of car ownership. Howard was knowledgeable, friendly, understanding of our needs and easy to work with. He treated us as valued customers, providing a low stress environment, communicated timely and effectively and made the experience very easy for my wife and I. If our new X3 works as well as Howard, then we've made an outstanding choice. I trust that the rest of our experience from vehicle delivery throughout ownership will maintain the high standard that has been set. More

Most amazing auto buying experience ever! My experience with BMW of Westlake was absolutely wonderful! I dearly love the X5 that I just purchased and I must say that the quality of the car is My experience with BMW of Westlake was absolutely wonderful! I dearly love the X5 that I just purchased and I must say that the quality of the car is only surpassed by the quality of the people that I worked with over the last two days; Frank Steffen and Dirk Steffen treated me like a family member. Dirk helped me build the car that I wanted and his amazing knowledge of everything BMW made it a seamless process. Dirk is an excellent teacher and explained everything in a way that anyone can easily understand.... and there is a lot to learn about BMW's! I will return to him for my next one, and the next one and the one after that! Once Dirk had helped me build the perfect car, Frank worked with me on the price of my new, beautiful chariot; offering a very fair price for this wonderful automobile. Then I was on to Mike Niedzwiecki in Finance; he also explained everything as clearly as did Dirk and Frank. We determined what extra protection packages were appropriate for my driving needs and expectations. Again, my entire experience at BMW of Westlake could not have been any better. You will not find a better dealership anywhere!!! More

Excellent service For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very good experience. More

Excellent service and attention to detail Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was vir Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was virtually painless. Excellent customer service. Upon delivery, I was given a thorough tutorial of use of the equipment. Afterward, there is excellent follow-up to make sure that everything is satisfactory and I am getting the maximum enjoyment out of my vehicle. I couldn't be more pleased. More

Recent BMW Purchase I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I n I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I never felt any pressure or stress. Dirk does a wonderful job of working with people, and knows how to get business completed while still building a friendship with his customer. It was more than a pleasure to work with the employees at this dealership, and I certainly will be a customer for many vehicles to come. More

My first BMW Excellent experience working with Mark Roberts in selecting my first BMW. Mark was very knowledgeable and easy to work with in choosing my vehicle. Excellent experience working with Mark Roberts in selecting my first BMW. Mark was very knowledgeable and easy to work with in choosing my vehicle. I really appreciated the opportunity to have extended test drives in the two models I was considering. It was a pleasure dealing with Mark, Bob and Mike in completing the purchase. Very happy with my choice! Thanks! More