I made my service appointment online, but the service was exceptional. from the time I walked in I was treated as "the only person there". the service people were very professional and courteous. I was given a loaner and when I returned it was the same treatment. I would highly recommend this dealership

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I've had the pleasure to interact with the GM at this Dealer before, and he seems like a decent and respectable guy there. That's why I gave this Dealer a second chance, but you guys certainly didn't live up to the expecatation once again. Great job Bay Ridge Lexus whoo! First of all, this is a review for my friend Stanley whom I referred to Bay Ridge for their decent selections despite my horrible purchasing experience with the Sales at this Dealer last year, I thought maybe with a different Sales he could get a better experience than I did, well, he didn't! Below is a re-cap of what he told me to complaint on his behalf due to his inability to write and communicate in English:

Stanley and his male cousin (the buyer) who cannot communicate very well in English, together they went to Bay Ridge earlier this week to scout on a Lexus SUV they found on Dealer's website, their sales was a sales guy named Louis. Louis showed them the car and after haggling, both sides had mutually agreed upon a selling price, next day they returned to complete the paperwork and Stanley performed due diligence on the paperworks, he soon found out the VIN number on the paper did not match the right vehicle - the one on paper apparently has an extra 20k of mileage than their desired vehicle. Stanley thought maybe Louis made a mistake and asked him to correct this detail and they would be happy to resume, boy, they were surprised to hear from Louis that he now refused to sell the same vechile at same price he agreed to a day ago! Louis argued if they want the same vechile from yesterday they would have to pay more, naturally Stanley and his cousin were fed off by this and walked away from the Dealer. That night Stanley's cousin received a call from Louis, Louis shamelessly lured him with a $250 discount if he still wants to buy the same vehicle! You can see where this shabby Sales guy was going.


I understand Sales deploy tricks to lure their customers into the cage because of all the monetary incentive behind this. But there is no reason for your Sales to be so shameless of your own act and tried to trick your customer because of their unfamiliarity with a foreign language (imagine if Stanley didn't examine the paperwork) and rip them off like that, this is not how you build customer relationship in the long haul and I don't know how many more innocent customers were/are being duped the same way, your management need to do something to clean this mess up!

Best regard,
Jimmy

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When I go to service my car I'm always very stressed because I have an older model Rx 300 and for past few years I've had to spend a lot of money to maintain it. However, no matter what the cost, I feel that the staff are very professional and have advised me properly as to the necessity of the repairs. I leave there feeling very confident about the quality of work and the over all experience. The last person I see is generally Joanne Rizzo, who has to be the kindest, most polite, most professional cashier of all the Lexus dealerships. I don't know how much money she makes, but she deserves a raise! Also, kudos for recognizing the talent in Chris and making him a manager. Now it's time to give him a Lexus!!! See you in six months.

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Bobby went to great lengths to get me the exact car I wanted. His service was excellent. Upon picking up the car, Matt did a tremendous job walking me through all the features. I couldn't be happier with the experience.

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HARRY KHODJAEV is very kind, pleasent and easy to communicate with. He is also very focus and demonstrated caring ways during the sales process and until present. He is very good at following up to ensure that the customer remains satisfied. I will highly recommend Harry to anyone who is interested.

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Excellent friendly help by all 4 people when we had a 60k service on our truck. Couldn't ask for better service in any way.

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I recently purchased a LX570 from Sky Liang. He is by far the best salesman I had ever met. Sky was very friendly and not pushy at all, he didn't have a sales person sound pitch which wanted you to buy the car. He was very caring and just wanted to find a car for us that suited our needs. He went above and beyond with the service for me and my husband. We have purchased other new cars in the past but the experience was not like this one at all. I cannot praise this dealer enough. He answered all my questions with concise answers and, if there was a decision to be made, he came in to describe my options in enough detail to enable me to make that decision quickly. I felt quite comfortable in the waiting room, with snacks, drinks, a TV, and comfy chairs while I was waiting for my test drive. The experience was truly amazing. Overall, it was an exceptional experience and Sky was able to provide courteous service, and definitely did not waste my time with sales techniques as did other dealers. I would definitely go back to him for another car. Thank you so much!

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Bobby Yep was extremely wonderful and accomodating to work with. The staff at this dealership was just as wonderful. I would certainly do business with this dealership again.

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Chris Rampersad went above and beyond to insure my satisfaction. He took my concerns seriously and followed thru on his promises. I feel he is trustworthy and genuinely cares to make his customers happy.

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Last week on Friday, I called the service department due to a message on my console. I was left on hold and no one responded.
On Monday, my car stopped working and I was stranded. After called for service, I spoke to Chris. He stayed on the phone, waiting for me to have my car brought in and took care of me. I felt happy to know that someone had my back! He as well took responsibility for the poor phone service I received. He tried to make up for the inconvenience of having been stranded when all this could have been avoided if the previous day, someone would have responded to my concern by answering my phone inquiry.

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