My Review Of Bay Ridge Lexus:
I've had the pleasure to interact with the GM at this Dealer before, and he seems like a decent and respectable guy there. That's why I gave this Dealer a second chance, but you guys certainly didn't live up to the expecatation once again. Great job Bay Ridge Lexus whoo! First of all, this is a review for my friend Stanley whom I referred to Bay Ridge for their decent selections despite my horrible purchasing experience with the Sales at this Dealer last year, I thought maybe with a different Sales he could get a better experience than I did, well, he didn't! Below is a re-cap of what he told me to complaint on his behalf due to his inability to write and communicate in English:
Stanley and his male cousin (the buyer) who cannot communicate very well in English, together they went to Bay Ridge earlier this week to scout on a Lexus SUV they found on Dealer's website, their sales was a sales guy named Louis. Louis showed them the car and after haggling, both sides had mutually agreed upon a selling price, next day they returned to complete the paperwork and Stanley performed due diligence on the paperworks, he soon found out the VIN number on the paper did not match the right vehicle - the one on paper apparently has an extra 20k of mileage than their desired vehicle. Stanley thought maybe Louis made a mistake and asked him to correct this detail and they would be happy to resume, boy, they were surprised to hear from Louis that he now refused to sell the same vechile at same price he agreed to a day ago! Louis argued if they want the same vechile from yesterday they would have to pay more, naturally Stanley and his cousin were fed off by this and walked away from the Dealer. That night Stanley's cousin received a call from Louis, Louis shamelessly lured him with a $250 discount if he still wants to buy the same vehicle! You can see where this shabby Sales guy was going.
I understand Sales deploy tricks to lure their customers into the cage because of all the monetary incentive behind this. But there is no reason for your Sales to be so shameless of your own act and tried to trick your customer because of their unfamiliarity with a foreign language (imagine if Stanley didn't examine the paperwork) and rip them off like that, this is not how you build customer relationship in the long haul and I don't know how many more innocent customers were/are being duped the same way, your management need to do something to clean this mess up!
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