Bay Ridge Lexus

Bay Ridge Lexus
665 65th Street
Brooklyn, New York 11220
(718) 680-2200

Manufacturer: Lexus

Most Reviewed Employees
Eugene Woods Eugene Woods
General Manager
Bassam Stephan Bassam Stephan
General Sales Manager
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Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Television
Valet Parking
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Parts Store
Television
Valet Parking


Twenty-Four Month Rating: 4.0/5
45 Reviews
Bay Ridge Lexus

Overall Score: 4 Star Rating4.0



About Bay Ridge Lexus
Certified: Bay Ridge Lexus
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bay Ridge Lexus has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Bay Ridge Lexus
Our passion at Bay Ridge Lexus, is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

RAFAELRIVERA
4/28/2012 3:33:50 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: JOHN PALMIERI

My Review of Bay Ridge Lexus:
MY NAME IS RAFAEL RIVERA; IWENT TO BAY RIDGE LEXUS TO SEE A 2003 BMW ADVERTISED ON LINE WITH TO BE HONEST, NOT A FEW APPREHENSIONS. I WENT EXPECTING TO BE DISSAPOINTED;( THE CAR WOULD NOT BE THERE, IF IT'S THERE WOULD NOT BE IN THE SAME CONDITIONAS POSTED, THEY WOULD CLAIM THERE WAS A MISTAKE ON THE PRICE, ETC.) TO MY SURPRISE THE CAR WAS ACTUALLY THERE, WAS EXACTLY AS LISTED AND THE PRICE WAS THE SAME. I WAS STARTING TO FEEL MORE OPTIMISTIC AND WENT INSIDE THE DEALERSHIP AND THEY PUT ME IN THE HANDS OF ONE OF THEIR SALESMEN. AS WE STARTED WALKING BACK TO WHERE THE CAR WAS, MY SKEPTICISM STARTED TO WANTING TO CREEP BACK IN AGAIN, BUT IT NEVER DID, THANKS TO THE WONDERFUL PERSONALITY AND FRIENDLY DEMEANOR OF MR. PALMIERI. I FELT I WAS DEALING WITH AN HONEST, SINCERE PERSON. HE MENTIONED THAT THERE WAS AN EXTRA FEE THAT WAS CUSTOMARY AND EVEN THOUGH I THOUGHT IT WAS JUST A SUBTERFUGE TO JACK THE PRICE UP, MR PALMIERI WAS VERY PATIENT AND CORDIAL DURING THE NEGOTIATIONS. NEVER SEEMED ANNOYED OR PUSHY. THE PURCHASING EXPERIENCE WAS A LOT MORE PLEASANT THAN ANTICIPATED THANKS IN IN A BIG PART ON THE PROFESSIONALISM AND LIKABLE DEMEANOR OF MR. PALMIERI. I WAS VERY WELL TREATED NOT ONLY BY JOHN BUT BY ALL THE PERSONNEL OF BAY RIDGE LEXUS. THANK YOU.

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DCOSTASAILING
4/8/2012 10:04:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Petitto

My Review of Bay Ridge Lexus:
My overall buying experience with Bay Ridge Lexus was very positive. My sales person, Jerry Petitto, was extremely courteous and professional. I informed Jerry that I would be traveling 60 miles to come to Bay Ridge to see the 2011 ES350 that I viewed on their internet site. I requested Jerry to review the condition of the car and share with me his observations so as not to waste a 120 mile round trip. When I arrived at the dealership I was pleasantly greeted and surprised to see that the ES350 was in excellent condition as Jerry described to me earlier in the week. Jerry made the sale a pleasant experience and diligently followed up on a couple of minor open items after the sale. I would definitely recommend others to purchase their Lexus from Bay Ridge and to be sure to request Jerry as their sales person.

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Saminct
4/3/2012 10:38:38 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Eugene Woods

My Review of Bay Ridge Lexus:
3/31/12 located vehicle actively listed on Ebay "Item number: 170816306476 2009 Lexus ES350 Ultra Luxury Package. Contact dealership via email and phone on it's availability and got a reply on 4/2/12 via email and phone it was available, GREAT! Very excited took the day off from work. Also, had 2 other family members take off from work to share the excitement. Drove 3 hours to the Bay Ridge Lexus dealership and was informed the car was sold over a month ago. What?! Yes, sold. The Lexus was still active on ebay with bids. The internet sale assocaiate (Tim) stated "It's an error on ebays part" not our fault (it's always easy to point the finger at someone else Tim). We have removed and ended this listing last month. We have no idea, why it's active. Apparently, this same vehicle was an issue with the previous buyer on ebay. No one took the time and initiative to resolve the issue. The buyer did leave a negative feedback on ebay.

While at the dealership, I showed the active listing to all the mentioned personal mentioned above. No one wants to take responsibilty. How inconsideate?! Now, as you can see my frustration level is raising... Ok, car is gone, move on right? OK...gets better. This dealership is a "JOKE".

I was told by (Tim, Keith and "GSM Mr. Eugene Woods") we took in a trade over the weekend, it's a Lexus ES350 Ultra Luxury Package 2010, but the price will be more, ok. Same color same package etc. They showed me the car and said, it's cost was $xxx amount ok. Then, the GSM Eugene, states I've "verbally" promised a friend, I would hold this car for him until Tuesday. This friend is the bread and butter of my business, I could not so this to him. But on the other hand telling me to go screw myself... There is no deposit or sale agreement contract on the car, but it's a friend, who comes before a first time customer to his dealership. Screwed not just once, but twice. WOW! talk about having a knife in your back and then having it turned. Great job Eugene, Thanks! This is how Eugene operates his dealership. At this point, I'd rather look getting into MB or BMW, where I've never had bad experience.

I did file a complaint with Lexus Corporate office in regards to my experience.

I have been a loyal Lexus customer for 15 years. Every 9-12 months I either purchased or trade in my Lexus for a new one. Never had any negative experience compared to Lexus of Bay Ridge.

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ykarfiol
3/30/2012 8:43:26 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Miguel

My Review of Bay Ridge Lexus:
Bay Ridge Lexus has very friendly and professional stuff.
They spent enough time to help me to replace my old car with newest used car.
Finally, they pricelly matched 2009 R350 with my budget limits.
I appreciate their business.
Thanks
Yury Karfiol

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samirab
3/27/2012 12:35:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Palmieri

My Review of Bay Ridge Lexus:
Dear Bay Ridge Lexus,

First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehicle from your dealership . I understand that customers can be difficult at times. However we want what we want, and your people at Lexus make sure that customers are satisfied with their vehicles and customer services. I purchased ES 350 LEXUS from Bay Ridge Lexus and my Sales Leasing Consultant was John Palmieri and the service that he provided to me and treated me with respect and making sure that I walked out of the place %100 satisfied was just amazing. Thank you Mr. Palmieri, this kind of service will bring me back to lexus to purchase another vehicle from you again, and I get to share the experience with other people and send them to Bay Ridge Lexus to purchase their next vehicle. Thank you all again.

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CASAPANINI
3/16/2012 6:51:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: CHRIS RAMPERSAD SERVICE ADVISOR

My Review of Bay Ridge Lexus:
GREAT SERVICE , GREAT PEOPLE , CAR WAS WASHED AND READY FOR ME WHEN PROMICED.
I WAS GIVEN A LOANER FOR THE THE 2 DAY .
" BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE "

THANK YOU SO MUCH


MICHAEL CONTEDUCA
2161 65TH STREET
BROOKLYN NY 11204
347-277-2105

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lafroehlich
3/12/2012 2:02:41 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eugene Woods

My Review of Bay Ridge Lexus:
Buying a car out of state can be an unnerving experience. One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 2010 RX350 with only 15K miles from BayRidge Lexus.I realize that dealers don't always know everything about the vehicles they take in on trade, but I figured I couldn't go too wrong buying a 2 year old car with only 15K miles and clean reports. Well, I got home (350 miles away)and discovered a couple problems. I made some phone calls to the dealership and ended up talking with the General Manager. He was concerned and compassionate and told me that one option is to bring it back to have the issues corrected. Since this wasn't entirely feasible, arrangements were then made with a local shop to correct the problems.
I was quite impressed as Bay Ridge Lexus went out of their way to uphold their image and the image of the Lexus brand.

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NYCGS350
2/21/2012 10:05:05 AM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Keith Brotherson

My Review of Bay Ridge Lexus:
I purchased a certified 2008 GS350 from this dealership in Dec of 2011. There was nothing certified about this car! I had to bring it back in 5 days after purchase for numerous reasons. Headlights had condensation in them and would have to be ordered. It has been almost 3 months and all I get from them is the run around about how it is on "back order". I am sure if the car was in their body shop the headlights would of been there within a week. I have been trying to contact Kelvin Lopez for weeks and only spoke to him once. If this issue is not resolved within the week then I am contacting Lexus Corporate and heading over to the dealership. Bay Ridge, if you are reading this then make things right and fix my CERTIFIED car that I bought from you. Oh and the clear coat on my paint is pealing as well. This car should have NOT been certified!

UPDATE** It's been 5 weeks since me and Keith Brotherson spoke about swapping my car for another car on the lot because, its been involved in an accident and the whole car repainted. I went in today and the car I wanted as a replacement was already sold. He offered me a white/beige car which I do not want since it is not my color combo and front/back bumper have been repainted. I need a different car because i do not feel safe driving a car that has been in an accident. This is not what I paid for and need a resolution, I will not be loosing money because of their mistake of not inspecting this car before selling it. Keith told me there is nothing else he can do and to speak with Eugene Woods who is the General Manager monday morning. I am NOT a happy customer, considering this is our 2nd lexus from them I would expect much better service.

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bastia97
1/22/2012 4:41:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Rabinovich

My Review of Bay Ridge Lexus:
Yesterday, we leased a beautiful Lexus RX350 from Bay Ridge Lexus. Very professional from entering. We were inquiring about the RX and were met by Alex. Alex was great, VERY knowledgeable, patient, friendly, and professional. He was very customer oriented. After taking the car for a test drive, and falling in love with it, we eventually returned to sign the papers. We were given a great deal, which was below the national offer. Alex found the car we wanted and we returned the next weekend. We were pleasantly shocked to see a plaque with our names, and our car covered behind it. It was an exciting "ceremony," where we uncovered the car. Alex took his time giving us numerous demonstrations. The process only took us two hours, and we were sufficiently entertained with the seating area with the TV, magazines and food. We are very happy with the quality of our RX. If you are looking for a Lexus, stop by and ask for Alex!

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lola.ruiz29
9/25/2011 11:55:15 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Alex M,George (parts)

My Review of Bay Ridge Lexus:
I came in to replace my battery for my key and George from the parts dept helped me with that.. he was very kind and also showed me how to change the battery.. I then went to the service dept to get my 10,000 miles done on my Is250 .. Alex was very kind and professional. Thank you for a wonder experience I will see you in my next service..

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