My Review Of Beaver Toyota:
Herewith is a copy of the letter I sent to the dealership:
Phillip A. Cook, D.D.S., F.A.C.P.
Colonel, USA, Retired
9125 Hackney Rd., NE
Albuquerque, NM 87109
November 25, 2013
Mr. Buddy Espinosa
1500 St. Michael’s Dr.
Santa Fe, NM 87505
Dear Mr. Espinosa:
I would like to take this opportunity to express my sincere gratitude for the pleasant and professional purchase experience I had at your dealership in early November. Purchasing a vehicle is not normally an uplifting event for me, but the actions of two of your employees has reversed my opinion. I would like to commend them for that, and I truly believe you should as well.
My initial contact with Beaver Toyota was through the internet and Trinidad Gallegos, a sales agent on your staff. Trini’s amiable and obliging manner prompted me to drive from Albuquerque to meet him personally, at which time I placed an order for a 2014 Sequoia. The transaction was smooth, efficient, honest and extremely enjoyable. Though there was a slight delay in the delivery of the vehicle due to a transport mixup (no fault of the dealership), that was quickly resolved with the immediate and expert intervention by your Customer Service Representative, Maria Espinosa. Maria and Trini worked together to locate and arrange transport of my vehicle from Colorado. Maria called and updated me on the vehicle’s status multiple times during the week, all of which totally relieved my concerns. Maria is truly a gem. She has a very comforting and reassuring manner and is a wonderful communicator. I greatly appreciated all of her efforts. The vehicle was serviced promptly and Trini personally delivered it to my residence. He spent over an hour with my wife (it is her car) explaining all the operational details. His personal touch capped a most satisfying buying experience.
I just wanted you to know how much I appreciated Maria and Trini and to commend their professionalism and expertise. They are outstanding employees of Beaver Toyota and bring great credit upon themselves and your Company. I have given the highest ratings to Beaver Toyota on the Toyota Corporate Survey and I will be highly recommending your dealership to all my friends and relatives for both sales and service.
Phillip A. Cook
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