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Beck & Masten Buick GMC North

Houston, TX

4.1
827 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 827 reviews

October 31, 2024

Very professional and attentive to my issues. Good communication and very helpful. Would definitely recommend. More

by dgerberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
October 31, 2024

During this maintenance visit, the service was not up to par! To much waiting and bad communication. Need to work on customer service in a big way. In past we have had good service, not this trip though More

by Flreddickiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Very attentive to our needs. Knows the products they sell well! Great sales team and staff. More

by jimmy
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

From start to finish they were very professional and attentive to our every need to get the best possible results for our vehicle situation More

by HULK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

The service group gave me a quote for service and when I checked out it was $300 more than what they sent me. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Uriate
October 25, 2024

I’ve purchased my last 3 truck from Beck and Masten because for the GREAT SERVICE DEPARTMENT, but they’ve gone from great to horrible leaving me wishing i had gone somewhere else. More

by llfauser2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

Dealership is okay. I’ve taken my truck there several times for maintenance and have yet been asked if I wanted it washed or vacummed. The salesmen that sold me the truc More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I’m sorry that we’ve missed the mark when it comes to offering services like washing, vacuuming, or filling your tank as aforementioned. This is not the level of service that we aim to provide. I’d really like the opportunity to make this right and earn your business moving forward. Please contact me at directly and I look forward to speaking with you. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

October 25, 2024

Great experience today thanks to Bernardo is was awesome and very caring. Also New service Manager kara I think very kind and caring. Thank Sunni she was amazing, gave very friendly customer service. I was More

by Julia Lockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni, Bernardo,and New sales manager Kara
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

Hello Julia, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2024

Poor communication and poor service. They had my vehicle for over a week on a recheck for A/C work done there in mid August for which I paid $1600. On day 7 of them having my vehicl More

by Cynthiapilkington02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor Cameron
Oct 25, 2024 -

Beck & Masten Buick GMC North responded

Cynthiapilkington02, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered regarding your AC, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Joseph Pierce General Manager josephpierce@Group1Auto.com

October 21, 2024

Was told waiting time was 1. 5 hours, after waiting that time, the person helping me had little to no clue what the status of my car was, inspection had only been done and he hadn More

by cristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Avila
Oct 26, 2024 -

Beck & Masten Buick GMC North responded

cristian, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Khara Wood Service Manager kwood@Group1Auto.com

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