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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
648 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 648 reviews

April 26, 2024

The agents are friendly, and helpful, and courteous every time that I have been there! More

by Lotion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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Apr 28, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had friendly, helpful, and courteous experiences! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

My sales rep. , Javonte’ Wright, was so courteous and helpful. He made me feel comfortable and confident that I was getting the deal I wanted. Him and the senior sa More

by ThorsHammer777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Beck & Masten Buick GMC North responded

That's wonderful to hear about your positive experience with Javonte, Jason, and the team at Beck & Masten Buick GMC North! We're glad they were able to make you feel comfortable and confident in your purchase and secure the right vehicle at the right price for you and your family. Thank you for your kind words, and we look forward to assisting you again when your wife is ready for her next vehicle. We're here to ensure your satisfaction and make your experience with us outstanding every time!

Helpful
April 25, 2024

Karla the service advisor was amazing! ! So sweet and helpful! Everything a smooth and simple process. More

by ash_saavedra30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla
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Apr 28, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Karla provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

Naz has always taken care of my car & my concerns! ! Very courteous!! I’ll always ask for him . More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naz
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Naz provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

Overall the dealership isn’t bad but the two main advisors in service are always welcoming and professional are Itaty and George. More

by Aegnlz27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty Esquivel
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Itaty and George provided welcoming and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 24, 2024

John Gergis was a great salesman. The finance guy we had was a horrible person who didn’t know how to treat people and lied while changing numbers to my wife and I. More

by Craigperez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gergis
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Andrew Martinez General Sale Manager Beck & Masten North Buick GMC 281-897-6697 andrewmartinez2@group1auto.com

Helpful
April 23, 2024

Good sales people, very good service department. Advisors are knowledgeable and efficient. Itaty is my advisor and is excellent. More

by jmaugust2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itaty. Is excellent.
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Apr 25, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

Courteous and knowledgeable staff. Always explain issues in terms a laymen can understand. Never try to push you into spending money your not ready to spend. More

by rusty.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade
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Apr 24, 2024 -

Beck & Masten Buick GMC North responded

It's great to hear that you appreciate our courteous and knowledgeable staff who take the time to explain issues clearly and never push you into unnecessary expenses. Providing transparent and respectful service is important to us, and we're glad to know that it aligns with your expectations. Thank you for choosing us!

Helpful
April 21, 2024

This service department use to be good with Great follow up. They also had great customer service. I have been having a check engine light com on for a long time now. All I got from JC was lies. He prom More

by Wes Arceneaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KC, Keondre,
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Apr 23, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your recent experience was ntyhing but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Deanna Fuimaono Service Manager dfuimaono@Group1Auto.com

Helpful
April 20, 2024

We purchased from out of state and this dealership and salesperson was wonderful to work with. They made the purchase of our next family vehicle easy and stress-free. Thanks again for a wonderful experien More

by nelynne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lovish Krishan
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Apr 23, 2024 -

Beck & Masten Buick GMC North responded

Congratulations on your new vehicle! We're thrilled to have delivered a wonderful sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
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