Beck & Masten Buick GMC South - Service Center
Houston, TX
1,569 Reviews of Beck & Masten Buick GMC South - Service Center
They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Then they adjusted a few things and came to be 252. Which was still outrageous. They did eventually say that the “shop charge” is normally 39. Then this needs to be what is shown on the pricing. Not 23. It was appreciated that the advisor looked into it to adjust the payment. This is the only reason why I would not go to a one star review. What prevented a review lower than three stars is the fact that the fuse block that showed no corrosion, rust, water damage, went to crap so soon RIGHT after the 3 year/36,000 warranty. These practices of charging an arm and a leg for a part as well as labor are unethical. If you can’t afford to pay your technicians without upcharging parts and labor by 200%, then maybe this company deserves to go out of business but never will because so many people fall for the pitfalls of it HAS to be fixed and you can’t get it done anywhere else. This will be the last GMC I purchase. I will give Albert the praise for being very calm and collected and dealt with me with professionalism. I became a frustrated customer with the new price change and he did what he could to ease the process. The overall 2 star review should not reflect him at all. It reflects the company itself. More
Best to call to make appointment rather than online, but I was quickly seen by a service rep and given a discount on the oil change. Danielle helped me right away and shared with me what I need to do next. I was quickly seen by a service rep and given a discount on the oil change. Danielle helped me right away and shared with me what I need to do next. More
Very professional and easy to work with. Great communication and always delivers with what he says. Great communication and always delivers with what he says. More
Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! beyond. Hannah, the service manager is amazing! More
Beck & Masten Buick South has an excellent professional service department. I’ve never had any issues with them during scheduling services for my vehicle. Very satisfied customer. service department. I’ve never had any issues with them during scheduling services for my vehicle. Very satisfied customer. More
This dealership is very slow. I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an appointment More