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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
589 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 589 reviews

May 30, 2024

Mitchell, my service advisor, did a great job explaining all the work needed. Kept me up to date on the progress. Nice working with him! More

by C T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
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May 31, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 30, 2024

Recently I needed to get a big job done to my car. I was very relieved to have gotten the help I need from Mitch S. In service. He was very timely on his updates and was always sure to get me taken ca More

by Pablotoledo.m03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
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May 31, 2024 -

Bill Jacobs MINI responded

Hello, we're happy you found our staff to be so supportive during your experience here at MINI Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 22, 2024

I enjoy coming to get my car serviced. Steven Erazo always provides exceptional service - so polite and helpful More

by Maria
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 24, 2024 -

Bill Jacobs MINI responded

Maria, we are so pleased you enjoyed your visit to MINI Service Center! Thank you again for the great review!

Helpful
May 22, 2024

I had the pleasure of working with Steven Erazo at Bill Jacobs Mini. Such a great dealership. More

by thelma
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 24, 2024 -

Bill Jacobs MINI responded

Hi Thelma, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 22, 2024

I know I can always count on receiving great service at Bill Jacobs Mini. My advisor Steven Erazo is amazing. Recommend!!! More

by lincoln
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 24, 2024 -

Bill Jacobs MINI responded

Hi Lincoln, thank you for taking the time to leave a review for us at MINI Service Center. We're happy we could meet your expectations!

Helpful
May 22, 2024

My service advisor Steven Erazo was great. Kept me up to date on what my car needed to get done. More

by Nia
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 24, 2024 -

Bill Jacobs MINI responded

Hi Nia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 22, 2024

Steven Erazo was extremely helpful and so nice. He made getting my car serviced so seamless More

by Ally
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 24, 2024 -

Bill Jacobs MINI responded

Hi Ally, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 20, 2024

Jed was super nice and helpful! Just got my 2nd mini from the dealership and he made the whole process really easy and stress-free. Thank you! More

by Paulette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jed Kuefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Bill Jacobs MINI responded

Paulette, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 16, 2024

Bill Jacobs Mini is such a great and clean dealership. My service advisor Steven Erazo was great. More

by Lara
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 19, 2024 -

Bill Jacobs MINI responded

Hi Lara, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

May 20, 2024 -

Bill Jacobs MINI responded

Hi Lara, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 16, 2024

Steven Erazo was such an amazing service advisor. He kept me informed throughout my car getting serviced. More

by Aza
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
May 19, 2024 -

Bill Jacobs MINI responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, MINI Service Center

May 20, 2024 -

Bill Jacobs MINI responded

Hi Aza, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
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