Bill Penney Toyota - Service Center
Huntsville, AL
88 Reviews of Bill Penney Toyota - Service Center
I bought a Scion tC from a Birmingham, Alabama, Toyota dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give B dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give Bill Penny's service department a shot. A few weeks after buying my car, before I ever even needed an oil change, I noticed a strange noise coming from the front passenger side. It sounded like metal-on-metal. Bill Penny's service representatives had to keep my car overnight to find the cause. They drove my car around town trying to replicate the noise, took my car to PIECES trying to find the cause, and finally discovered a bent piece of metal rubbing up against the frame. They fixed it, reassembled my car and told me that the problem was obviously the remanent of a collision. I was appalled. The dealer in Birmingham swore it had never been wrecked! When I told the service representative that, he tore up my bill and printed a new one for less than $100, and told me he was so sorry that I had been (accidentally) misled by another Toyota dealer. Yes, it's nice to be presented with a much lower bill, but what impressed me was how dogged the technicians were -- they wouldn't give up until they found and fixed the problem. My service representative called me several times to update me on the progress, and genuinely cared about my experience with Bill Penny. I've been taking my Scion there ever since. I took it by today because the "check engine" light came and I have a business trip tomorrow. The representatives there know me by name when I come in, and are always polite and helpful, and the technicians are talented and fast. I absolutely cannot say enough nice things about this dealership! They exemplify excellent customer service. :-) More
I had a great service experience at Bill Penny Toyota in Huntsville, AL. Right when I pulled up they were very helpful and really seemed to be interested in getting my car serviced and getting me on my way, Huntsville, AL. Right when I pulled up they were very helpful and really seemed to be interested in getting my car serviced and getting me on my way, which works great for my schedule. Their waiting area equiped with wi-fi was nice and very clean and I was able to get a lot of work done waiting on my car. Their prices are very competitive with other dealerships in my area and I didn't feel like they were trying to sell me a bunch of things I didn't need. The two guys I dealt with there were very nice and a manager even came out and answer a question I had the counter gentalman couldn't answer. Over-all I had a great experience and will always go to Bill Penny in the future for any on my cars needs. I was also very impresses they explain everything they did were I could understand it. More
The following is a copy of the email I sent to Bill Penney Toyota's Customer Service Director: Ms. Huet, I would like to compliment Bill Penney Toyota on the fast, customer service-oriented, affo Penney Toyota's Customer Service Director: Ms. Huet, I would like to compliment Bill Penney Toyota on the fast, customer service-oriented, affordable experience I had this morning. A few days ago, I made a request online for repair service on my 2002 Toyota Corolla and received a call from Service Advisor Carrie Beckman very shortly afterwards. She was positive, knowledgeable, friendly and answered all of my questions to my satisfaction. I requested an engine tune-up as well as installation on a new interior door handle plus a new windshield washer tank. This morning, I arrived at the shop and to my surprise Carrie was assigned to carry me through the entire service process. Boy, did she make things easy for me. I appreciate the value of someone taking care of my business from the "cradle to the grave". I was especially happy with how fast the shop completed my service. I expected to wait a good 3 hours. I even brought my lunch with me while I sat in the waiting room. Luckily, they had me out of there in in 1.5 hours! I feel the pricing was very fair for services rendered. That's always important, you know! By the way, I also appreciated the service waiting room being comfortable and clean. The two big screen TVs mounted on the wall as well Wi-fi access made me feel like I was in a livingroom. This is a nice change of pace compared to the dirty, cramped, and boring waiting rooms I've become accustomed to in the past years. Overall, I would call this experience exceptional. I plan to recommend Bill Penney Toyota Service Center to my family and friends! More
The way they deal with customer was outstanding, and information that given by dealer sales person was very useful. Overall whole purchasing process was simple and easy to understand. Only thing that do information that given by dealer sales person was very useful. Overall whole purchasing process was simple and easy to understand. Only thing that don't like about was incentive option that set by the toyota company which they tried to applied as part of discount price. More
I've used this dealer for service twice since they remodeled the service area. Wow! This is customer focus to the umpteenth degree. Everything you would want from dealer service: comfortable waitin remodeled the service area. Wow! This is customer focus to the umpteenth degree. Everything you would want from dealer service: comfortable waiting area, friendly staff, free wifi, efficiency, attention-to-detail, speed. I'll definitely be back. More
The Service Rep tried to tell me exactly what was wrong with my car and that the extended warranty "might or might not" cover it. She has not returned calls to me so far because I want to take the car el with my car and that the extended warranty "might or might not" cover it. She has not returned calls to me so far because I want to take the car elsewhere if the repair is not covered under the extended warranty. I have had other repair work done at this dealership. I was definitely not impressed by the pricing. Other Service Reps have been more friendly and forthcoming. They also seemed somewhat fuzzy as to what has actually been wrong with my car. So far, they have honored the extended warranty. My advice: know all you can about your problem before you go and stay away from Tammy. More
I had a '01 Echo that was having a problem when I would start the car it would make a really awful grinding/groaning noise, and I thought something was broken or breaking. I was treated like I knew nothing start the car it would make a really awful grinding/groaning noise, and I thought something was broken or breaking. I was treated like I knew nothing about the way a car should sound, and after leaving my car there all day it was given back with "no problem found". I started the car in their parking lot at the service department and it did it again. Still no admission from them that there was a problem. I traded the car with less than 29k miles on it at another dealership to buy my current car after being given the run around by Bill Penny (see next paragraph). I went to Bill Penny sales department to talk to them about buying an MR2 convertible and was informed that they don't make them any more (this was in 2003). I asked if they could order one for me, or get one from another dealership, and was told no. I asked if they could look through inventory at other dealerships and see if anyone else had one. They told me to go to Serra Toyota, and were very unhelpful all around. I took my '04 MR2 in for warranty work around 6000 miles (condensation in the tail light). I was told I had to leave the car there for them to fix it and could pick it up in the afternoon. Went back to pick it up and they hadn't looked at it, told me to bring it back the next day. Brought the car back the next morning, left it there all day, picked it up in the afternoon and was told they had to "order a part" for it, and I needed to bring it back again. They called me when the part came in, I took the car back up there, left it all day, picked it up in the afternoon. They told me they "ordered the wrong part", and they would have to order the correct part and I would have to bring the car back again. I look at the tail light and they had broken the tabs that hold the lens to the tail light enclosure when they tried to pry it apart. My car had spent three full days there (I had to get a ride from friends and family, very inconvenient). When I asked why they don't just order a new tail light and put it on there and send the defective one back the service manager was VERY snotty and rude and informed me that Toyota doesn’t work that way. There was a definite lack of communication about my problem, I would have liked to have been called when they found they couldn’t fix my problem rather than them holding onto my car all day. Toyota is an awesome brand (my family has owned 5 Toyotas), but I would not recommend this dealership for sales OR service. More
I was under the impression that having my car serviced at the dealership that I purchased it would include superb customer service. Along with this service, there would be the assurance that my vehicle was the dealership that I purchased it would include superb customer service. Along with this service, there would be the assurance that my vehicle was handled by professionals during service visits. This has quickly been proven incorrect. I visited the dealership for a routine oil change and tire rotation. While they had it back there, I asked them to please check the gas door, as I had recently stopped at a gas station and had to have someone open the gas door while I held the lever that releases it. My steering wheel has a tendency to squeak, so I asked them to please do as they had done before by lubing it. I was there 3 HOURS! First Jim, filled the ticket out incorrectly, stating that I was not a "waiting" customer, therefore pushing my car to the bottom to be serviced. When I had been there over an hour, I questioned Jim, and he just blew me off by saying "I told you it would be a while!" A time was never mentioned when I came in. After waiting over 2 hours, I approached Jim again and he said it would be any minute. It was almost another full hour! When I complained to the young lady, she offered to call the manager. He had just left the dealership, so she asked him if there was any way he could come back or speak with me. He must have told her to deal with me because she kept saying "I can't... I can't..." When she got off the phone, she apologized saying that Wayne would be in on Monday if I wanted to speak with him. Jim then came in with a little card with a 10% off sticker to use on my next visit and was sure to point out that he took $7.00 off my $50.00 bill... He was very condensending as he kept repeating with a smirk, "I'm sorry..." On top of it all, I get in my car to find grease on the door. A young man did come out and clean when my husband complained. As we're driving away from the dealership, I notice that my car is not handling the same. Just 2 days ago, I had to put air in the tires... They're unbalanced. I paid for something that I did not receive! This was Aug.20, 2005 and I still have not had anyone try to resolve this with me... I called Customer Relations and spoke with Lisa McConnell...didn't receive a call back as promised. Then I was called with someone asking questions about my recent service at Bill Penney and I told the lady everything. Still, no one called me. So finally I called Cindy yesterday and was expecting a call back today (9/9)... nothing as of this afternoon... More