Bill Vince's Bridgewater Acura

Visited the dealership on Saturday, April 13th and and worked with Kaz . He was very helpful and informative. Purchased a previously-owned Volkswagen Convertible. The process was very smooth and effici worked with Kaz . He was very helpful and informative. Purchased a previously-owned Volkswagen Convertible. The process was very smooth and efficient. All in all, a good experience. More

Overall good experience at Bill Vince's Acura. Minimal headaches. The used car manager honored the upper end of the KBB trade in range value of my trade in. The sales rep, Peter was very helpful a Minimal headaches. The used car manager honored the upper end of the KBB trade in range value of my trade in. The sales rep, Peter was very helpful and remembered me when I visited the dealership to look at another vehicle nearly 3 years prior to my recent visit. I purchased a lease on a new 24' Integra Type S. The dealership had an incentive to lease the vehicle which worked out great! (no markup/AMV sticker on the car) There were some hiccups during the process where I felt like we didn't need to be wasting time on and one of the sales managers had an attitude with me because I liked to pay the dealer doc fee & acquisition fee up front rather than carrying it over into the loan which I didn't appreciate. We spent about 3.5 hours in the dealership. There were issues the week after where the financing office failed to sign the payoff check to the bank on my trade in. I was informed by my credit union via letter in the mail. Fast-forward 2 weeks later and the reason why I am not giving this dealership a 2 star but a 3 star rating is because the individual in the financing office was very helpful and apologetic over the check situation. I would recommend this dealership to those looking for an okay/ slightly above average experience. More

Dealt with Scott, and it was a pleasure dealing with him. He was professional, courteous, and very helpful and informative. The whole buying process was so smooth. He was professional, courteous, and very helpful and informative. The whole buying process was so smooth. More

Lack of communication. Scott said I would get a call in around 45 minutes, 5 hours later I get a text from Scott/Daniel that barely made sense….Scott quickly went from chec Scott said I would get a call in around 45 minutes, 5 hours later I get a text from Scott/Daniel that barely made sense….Scott quickly went from check the car out we can fix anything you don’t like to it’s a used car you can fix it yourself. Did not want to make a deal. Waste of time. More

Worst customer interaction I have ever experienced. Ever. Unfortunately, no other way to say it. Ever. Unfortunately, no other way to say it. More

I had an excellent experience with Ibrahim. The whole transaction took less than 90 minutes. The car I wanted to test drive was ready when I arrived. I never felt pushed or hurried into a sa The whole transaction took less than 90 minutes. The car I wanted to test drive was ready when I arrived. I never felt pushed or hurried into a sale. I was shown what I asked to see and upgrades/options were made known to me without and pressure. The showroom is beautiful and the service area is very accommodating. More

Came in to look at an Acura which was on our very short list. We really liked it and although was not totally researched on the car were more than ready to work out a deal. While the sales person was gen list. We really liked it and although was not totally researched on the car were more than ready to work out a deal. While the sales person was generally pleasant, he became passive aggressive and stopped trying to work on the deal when the dealer fluff was challenged as well as well as some his other not unexpected lies. He refused to take my offers to the sales manager after some of his fabrications were challenged and asked me to leave with a fake smile on his face. Afterwards I actually uncovered some other blatant fabrications proffered by the by the sales person. The deal was closed with a competitor for less than what I asked this sales person for a few days later to me underlining that my price was about appropriate. This was by far not the worst experience I have had at a dealer, but when a salesperson lies directly even if it is with a smile on their face I can not give them much credit. I have learnt over the years that good sales people don't have to lie, and certainly are not offended when dealer add ons are challenged, because they know enough not to laie about them in the first place. More

One of the best car buying experiences I have ever had! I dealt with Scott Doyle who treated me like family! He was very honest and did not try to upsell anything. The advertised internet price was honored I dealt with Scott Doyle who treated me like family! He was very honest and did not try to upsell anything. The advertised internet price was honored without any hidden fees that usually add thousands on top of the internet price like a lot of car dealers do these days. Scott took a lot of time showing me all the features, going over any concerns I had, and what the Acura warranty covered. This is the first car buying experience that I left feeling happy and not taken advantage of! I love my new car and will be bringing it here for all of its servicing. When the time comes for me to buy another car it will be from this dealership, and I will be recommending everyone that I know to buy from here! I also want to note how professional and on the ball this dealership is. I had all of my permanent documents = plates, registration, and title within a couple weeks of purchasing the car. The receptionist Audrey is also very friendly and helpful! More

We’re still working on a deal and so far, they are very responsive and willing to work with me. responsive and willing to work with me. More

Everyone was extremely helpful and very pleasant to deal with. Kaz really came through in getting the deal done. with. Kaz really came through in getting the deal done. More