Bob Ferrando Ford - Service Center

Helpful, good customer care. Took care of the issue. Loaned a nice car for me to use. Took care of the issue. Loaned a nice car for me to use. More

As we were traveling west from Quebec, our Ford 350 Diesel needed service. On Sunday afternoon, the system told us we had a Exhaust Fluid System fault. We were in Erie and the truck could only be dr Diesel needed service. On Sunday afternoon, the system told us we had a Exhaust Fluid System fault. We were in Erie and the truck could only be driven 50 miles. Monday morning at 7:00, I drove to Bob Ferrando service where I met Arlen Bird. He told me they were fully booked but nevertheless, he said he would do his best to help. Well, he did! Tuesday morning we were back in the road after a new NOX sensor was installed and a full regeneration done. The service was outstanding and I cannot be thankful enough to Arlen, to the diesel mechanic and to Bob Ferrando dealership. I was so happy to have selected them for this service!!! More

Went to Service,with a recall, that was already repaired. John took charge, made copies of my paperwork and said he would submit it. So far no issues. Awaiting my refund. If the process continues this smooth John took charge, made copies of my paperwork and said he would submit it. So far no issues. Awaiting my refund. If the process continues this smoothly I would definitely consider buying at Fernando Ford and John would be a big reason. More

The Service Department at Bob Ferrando is always incredible. Kind, efficient and timely every single visit. incredible. Kind, efficient and timely every single visit. More

Always great to work with and gets us in when needed. Knows what our mustang needs and answers questions. Knows what our mustang needs and answers questions. More

Reasonable price. Fast service. Went above and beyond! Fixed warranty issues, and changed my oil! Fast service. Went above and beyond! Fixed warranty issues, and changed my oil! More

The staff has been pretty friendly each time that I have been at the dealership. Would recommend. been at the dealership. Would recommend. More

Been dealing with this dealership eversince. Employees are very helpful, friendly and knowledgeable. Excellent customer service. Employees are very helpful, friendly and knowledgeable. Excellent customer service. More

Another great service experience. Got a call with the work that needed to be done to get approval. Thorough explanation provided. All work was done as described. Great outcome. Extre Got a call with the work that needed to be done to get approval. Thorough explanation provided. All work was done as described. Great outcome. Extremely professional. Highly recommend Ferrando Ford!! More

100% recommend Ferrando for your auto repair needs. Great customer service, knowledge in engine repairs and communication was #1 Great customer service, knowledge in engine repairs and communication was #1 More