Bob Hastings Buick-GMC, Inc.

Bob Hastings Buick-GMC, Inc.
800 Panorama Trl S
Rochester, New York 14625

Sales: (585) 586-6940
Service: (585) 586-6957
Parts: 18008360629

Manufacturers: Buick, GMC

Most Reviewed Employees
Jim Pilosi Jim Pilosi
Service Consultant
Jerry Harden Jerry Harden
Service Consultant
Dmitriy Akselrod Dmitriy Akselrod
Sales Consultant
Steve Page Steve Page
Sales Consultant
R C Cavalcanti R C Cavalcanti
Finance Manager
George Lazor George Lazor
Service Manager
Marc Bonadonna Marc Bonadonna
Gneral Sales Manager
Tony Tellez Tony Tellez
Busines Development Specialist
Craig Smith Craig Smith
Sales Consultant
Tim Pearce Tim Pearce
Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:30 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
118 Reviews
Bob Hastings Buick-GMC, Inc.

Overall Score: 5 Star Rating4.8



About Bob Hastings Buick-GMC, Inc.
Certified: Bob Hastings Buick-GMC, Inc.
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bob Hastings Buick-GMC, Inc. has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


jclinton
5/14/2012 1:36:31 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
I have received nothing by Excellent service since the Saturn Dealership closed. I would recommend this dealership to anyone who is looking for service or a new car.

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Rider32ny
5/14/2012 1:05:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
Jim Pilosi is, as always, an AWESOME help and an asset to Bob Hastings. He is always very knowledgeable. The dealership in general, is Super to deal with and gets the job done right every time!

Thanks
John Sykes

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Brianfrye
5/7/2012 5:17:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Harden, Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
Everyone I dealt with on the day of my appointment was professional and friendly. There was coffee in the waiting room. My wait was shorter than estimated. And everything was completed to my satisfaction.

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stevewanda
5/4/2012 8:03:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
I came in for a oil change and a head light out and they found drive link bushing that was bad. I didn't know it was bad, couldn't fell anything was wrong. It could have created a bigger problem if they didn't find it. I'm glad they check more than what the're asked to do.

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vaisey
5/4/2012 12:30:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dmitriy Akselrod, R C Cavalcanti, Jerry Harden

My Review of Bob Hastings Buick-GMC, Inc.:
Quality service department with experienced and professional staff. I have leased a number of cars from Bob Hastings Buick-GMC as well as having them serviced and have always had a very good experience.

I would certainly recommend this dealership.

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unclekugie
5/3/2012 3:58:49 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
Always proptly take care of-staff friendly,courteus, and informative.
Leo Haller is always helpful in discussing the various options.
I always recommeend your facility to my friends!!!

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kayne
5/3/2012 12:26:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Lazor, Steve Page, Tim Pearce

My Review of Bob Hastings Buick-GMC, Inc.:
Steve Page was helpful and very patient in answering my questions regarding my purchase of a 2012 Buick Lacrosse.

I have dealt with Hastings for several years. Their service dept. is excellent.

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Jeannie Reitz
5/1/2012 10:22:39 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Pilosi

My Review of Bob Hastings Buick-GMC, Inc.:
THE EMPLOYEES AT BOB Hastings was very respected and was very friendly to me They call me by name and does not try to sell or talk me into a sevice i do not need. that is rare in most dealer ships. I been buying cars there for over 20 years The service department is the best i have ever been to. I can't say enough about Jim and Jerry. And the girls. thank you for asking my opinion. Jeannie

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jdhawkes
4/30/2012 10:38:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Harden

My Review of Bob Hastings Buick-GMC, Inc.:
The Hastings Team provides excellent service. I have been consistently impressed by their commitment to dealing with me fairly, answering my in-depth questions, checking for warranty coverage, etc. I will start bringing my wife's car here too.

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klmcshane
4/30/2012 10:17:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: George Lazor, Jim Pilosi, Tony Tellez

My Review of Bob Hastings Buick-GMC, Inc.:
Bob Hastings made getting my car looked at simple! I was able to make an appointment online; it was confirmed quickly, and I even received a reminder e-mail. I dropped off the car for an oil change and a "check over" - my back door had been sideswiped, and I wanted to be sure that nothing was going on with the car before I travel. The folks at Bob Hastings gave the car a complete once over, even checking the tire pressure in my spare "just in case" anything happened while I was on the road. I loved having the full report on all the systems that were checked when I went to pick up the car. Plus, the work was done much faster than I'd expected - before I was even free to pick up my car!

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