Read Reviews Bob Hastings Buick-GMC, Inc.

Bob Hastings Buick-GMC, Inc.

Bob Hastings Buick-GMC, Inc.

800 Panorama Trl S
Rochester, New York 14625


Sales: (585) 586-6940
Service: (585) 586-6957
Parts: 18008360629

Manufacturers: Buick, GMC

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.4

24-Month Rating

based on 257 reviews

4.8

4.8 out of 5

299 lifetime reviews

Bob Hastings Buick-GMC, Inc.

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Certified: Bob Hastings Buick-GMC, Inc.

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Bob Hastings Buick-GMC, Inc. has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:30 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Customer Lounge Area Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free WiFi

r_beck413
4/22/2013 4:40:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
R C CavalcantiR C Cavalcanti
Steve PageSteve Page
Tim PearceTim Pearce
Tony TellezTony Tellez
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

The staff at Bob Hastings Buick GMC is excellent. I recently purchased a 2010 GMC Sierra Ext Cab from them. The purchase was initiated via an internet search. Despite the vehicle only being in their inventory for a few days Tony Tellez knew and provided all of the specifications and options the vehicle had. He also emailed pictures immediately upon request. Once I knew this vehicle was for me, the sales and finance team of Steve Page, Tim Pearce and R C Cavalcanti made the transaction seamless. I was provided an excellent truck for a fair price.

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JonAlhart
4/1/2013 10:25:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carl DaviesCarl Davies
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Everyone at the dealership was very kind and helpful. I would highly recommend this dealership to family and friends! It was a great experience from start to finish.

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rogobo300
3/15/2013 2:05:06 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

I have had 25 years of experience with Service and Sales and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when available) are offered, and associated costs are explained, with an effort to keep costs to a minimum thru dealer rewards, GM offers, senior discounts. You are never hurried in your decision. I have never had to return to get a job done right. The technicians also deserve a thanks for doing a good thorough job.

Sales, my price range has always been met, with little or no negotiation. Salesman goes over everything, explaining various features, how to program your car to suit your needs, before setting you out on your own. Been a delightful buying experience.

Body Shop-unfortuneatly. I have had two paint jobs over the years, severe stone damage, and a rear bumper replacemet. In both cases, the quality of work and paint match was excellent .

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CFDAY
2/16/2013 9:39:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim PearceTim Pearce
Joe RettaJoe Retta
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Joe was extremely helpful in securing the necessary info on features,rating and car fax. Tim did a fantastic job getting the best loan rate and pulling all the numbers together in a form easily understandable.

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Rohnster
2/9/2013 7:59:14 AM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Jim PilosiJim Pilosi
  • Customer Service:

    4
  • Quality of Work:

    3
  • Friendliness:

    4
  • Overall Experience:

    3
  • Pricing:

    N/A
  • Overall Score:

    3.5

My Review Of Bob Hastings Buick-GMC, Inc.:

Dissapointed that I had new mudflaps installed on my new truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 more new holes were drilled into the mud flap and fender. Not happy with having extra holes drilled into my new truck as well as visible holes in the old mud flap........ The reason I had GM Mud flaps installed by the dealer was to avoid a situation like this from an aftermarket installer. Looks like the old holes are a spot for salt and water to build up. They were more expensive as well.

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sheldune
2/4/2013 1:21:05 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry HardenJerry Harden
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bob Hastings Buick-GMC, Inc.:

This was my first visit for service at Bob Hastings Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and signed me up for it. I also appreciate that I am directly linked with Onstar to the dealship. It is helpful.

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Estbrandt
1/31/2013 8:37:56 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Bob Hasting's service department is the only dealer service that I have taken my cars to in years. I find them to be friendly, honest, and professional.

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shellydovan
1/28/2013 3:32:46 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michelle ArangoMichelle Arango
Jerry HardenJerry Harden
Jim PilosiJim Pilosi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Bob Hastings Buick-GMC, Inc.:

Michelle, Jim and Jerry are always so friendly and they make time for me even when I call at the last minute! I actually enjoy taking my car in for service!

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annebailey
1/24/2013 11:53:46 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jim PilosiJim Pilosi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bob Hastings Buick-GMC, Inc.:

I like the service and friendliness of the staff. I like to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too.

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dcole60
1/24/2013 11:45:42 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry HardenJerry Harden
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Bob Hastings Buick-GMC, Inc.:

Our Enclave was seviced promptly and even was completed in less time than I expected. Michele and Jerry were very friendly and helpful. Thank you

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