My Review Of Bourne's Auto Center:
UPDATE: I was contacted and Bourne's made it right. I am very satisfied now and would consider another purchase from them.
At first, I didn't expect much from a used dealership but after reading almost 100% positive reviews, I decided to pursue a 2007 Honda they had for sale. I planned to fly out from DC and drive the car back because the trim level is hard to find. I sent an inquiry through and Shawn Weir replied. I asked for pictures of the tires (as there were no clear pictures of them) to which I received a reply that they were in "excellent condition". I sent another e-mail describing my situation, asking Mr. Weir to give the car a good assessment and to give me a call so that I could leave a deposit. After two days and no response, I decided to give Mr. Weir a call and left a deposit and told him my plans to fly out.
We spoke again and I confirmed my travel plans and I was assured the car was ready to go. I arrived that day and asked for Mr. Weir and I introduced myself to him and received a strange look from him. He didn't know who I was and wasn't expecting me.
The car was brought to me, fully warmed up, and I test drove it around. The car ran perfectly but still had dog hair from a previous owner and visible dirt on the seats. Every plastic part was lathered in Armor all protectant but I assume this is a standard for them. I had to ask twice for the dirt to be cleaned, there was still dirt but it was much better.
I drove 500 miles back to DC without incident. I got it registered and tagged and started the car a few days later and noticed that it would stall almost everytime I would clutch in while driving cold. On one occasion, I started it and went inside my house and came back outside to find the engine off. It also idled rough and ran rich. It ran perfectly fine once warmed up.
I contacted Mr. Weir and after not hearing back for three days, I contacted Mr. Saunders, who directed me to the service manager. Mr. Clark told me this wasn't an issue for them and there was nothing he could do about it as they would incur no costs for the repairs needed. I made Mr. Saunders aware of the situation and have not received a response.
I did my own research and had my mechanic perform a valve adjustment and change the spark plugs, which fixed the issue. The clearances on the valves were out of spec and had most likely been that way when I purchased the car. So much for their "rigorous safety and maintenance inspection".
On the other hand, Mr. Machado was great to work with and I really appreciated his help and professionalism.
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Bourne's Auto CenterAdded:
11/30/2013 8:16:03 AM
Our partnership with DealerRater and participating in their Certified Dealer Program allows us to address situations like this in attempt to resolve them. While your experience is not what we expect from our team we will certainly use this review as an opportunity to improve. If you have any future concerns please do not hesitate to contact us.