Very friendly and didn't feel pressured into buying a car one bit, Jose is the man and we got a great deal on a great car...very satisfied and would recommend to anybody wanting to purchase a used car
"A Hidden Gem!"
- Happy,Happy Girl
We have been shopping around for a Cadillac SRX. We have visited a couple Cadillac dealers as well as some used car dealers. Like everyone we had a price in mind that we were comfortable with paying. We saw on the Bourne website they had a couple SRX's. We had been to another dealership earlier in the day and decided to swing by Bourne on our way home. BEST DECISION WE COULD HAVE MADE! We drove on to the lot and business was BOOMING, which we felt was a good sign. Tons of cars. We spotted one of the SRX's and looked it over. What a pleasure to have the price and mileage posted on the windshield. We walked the lot taking note of some other models we might want to consider and then made our way inside to the showroom to speak with a salesperson. We were promptly greeted by 2 young ladies at the front desk and immediately introduced to smiling Jose Garcia. Jose could give lessons to other car salespeople. Friendly but not fake or over the top, knowledgeable, and respected our time and got right down to work with us. We drove the SRX and met back with Jose, he explained our option of putting a deposit down to secure the car, which we did, just to give us a little time to be sure. We walked around the lot a bit more and any staff member we came across was smiling, pleasant, said "hello", just gave us a good vibe about Bourne. We moved forward with the purchase and in all my years of purchasing cars, NEVER have I had a salesperson like Jose, who noted the questions we had about the car and the few issues, we had a email the next morning with answers to ALL our questions as well as a menu from Shawn in the finance department outlining our options for additional coverage. We asked Jose if we could finalize the sale and pick up the car the next day. "of course, no problem" was his response. He touched base with me through out the day confirming that he somehow managed to get the extra key we requested made and had the car detailed. We live about 40 minutes away and I work till 5. Again "no problem" said Jose, he'll be there and car will be ready. We arrived, again greeted warmly and showroom was busy but Jose made eye contact, waved to us and said he would be right with us. Waited just a few minutes Jose took us to Dave Olson, yet another friendly, professional, he had our file, went thru all the details with us, BOOM we were back with Jose, who had put our plates we had brought with us on our new car, took us outside and walked thru the car with us an made sure we were happy and comfortable, WHICH WE WERE!! My husband spotted a coupe in the lot which he liked the look of and inquired about it to Jose, even though it was after 7:00 p.m. (posted closing time) he brought us back inside to his desk printed the info sheet and car fax and said if we liked we could take the car out for a drive. We thanked him and said we would look over the info sheet and contact him to schedule a time to come back. All in all a WONDERFUL experience. WE WILL BE BACK! Thank you Jose!
Had a minor noise coming from a new car we bought and Mike Clark took great care of us and made sure everything we needed was taken care of and we were informed what was going on throughout the process which he made very smooth! And there was no charge to us.