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238 Reviews of Brilliance Subaru - Service Center
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August 01, 2020
Great Service Department Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my ve Brilliance Subaru is outstanding in communication. Service department was efficient and communicated well on the status of my vehicle. They took my vehicle on time. Service waiting area was clean and comfortable. More
by Arnie
Employees Worked With
Kim Winchell
July 31, 2020
1st 6 month service This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said the woman who scheduled the appointment was friendly and professional. (She even had a sense of humor, my wife said) When we drove up we were promptly greeted and taken care of right away. They called when the car was ready. Very friendly, professional and efficient. Thank you. More
by Mrs KW
Employees Worked With
June 27, 2020
Got the job done on time. My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me wh My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me when they received it to set up a convenient appointment. More
by sjlynch1952
Employees Worked With
June 18, 2020
Great service it was quick and efficient. I am glad I had purchased the warranty because I paid nothing and got my part for free. purchased the warranty because I paid nothing and got my part for free. More
by mailtimeabby
Employees Worked With
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
April 10, 2020
Had my car in to fix some paint chips and found out my car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired More
by Lanahas
Employees Worked With
April 07, 2020
great place i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this t i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this time. More
by jcd123
Employees Worked With
wish i could remember it was 4/ 3 at 3ish when i picked up car
March 26, 2020
Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loaner car because of the amount of work that needed to be done to my car. When I needed items from my car, Adam was pleasant and helpful, and they made me feel like they want my business and cared about my experience. More
by C Bowman
Employees Worked With
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
by mkorz326
Employees Worked With
