Brogan Cadillac Totowa - Service Center

The service department is lacking skilled technicians and service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to co service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to correct them. Service department lacks process, follow through, and wastes time. Also causes minor damage to my vehicle said they’ll take care of it and don’t seem to remember when it’s time to make good. Would not recommend using this service department. More

car service/new car referral Brogan Cadillac is a five-star dealership as you would expect from a Cadillac dealership. However, they went above and beyond the call of duty in thei Brogan Cadillac is a five-star dealership as you would expect from a Cadillac dealership. However, they went above and beyond the call of duty in their candid evaluation of my vehicle, which I have been holding onto since 2004, and their referral to assist me in my look for a new vehicle. The outstanding Victor Santana Sr. in the service department had my car evaluated to see if it would be feasible to repair my vehicle in order to make it safe to drive. Despite my coming in without an appointment, Victor arranged for me to have a 2019 XT5 loaner vehicle to drive while the service department evaluated my vehicle. After enjoying nearly a week of driving the XT5 I fell in love with the speed, technology, and elegance of the vehicle and was inclined to look into what it would cost to purchase/lease a vehicle of such caliber upon the recommendation of Victor that the $3,000+ dollars to fix my vehicle would be much better spent on getting me into a newer vehicle. Not only did Victor look out for my best interests in the evaluation of my vehicle, but he gave me a hand picked five-star veteran salesman named Keith Rivers to assist me with my desire to get a new vehicle. When I say five-star I mean it. This brother rolled out the red carpet in terms of his sincerity and understanding of my situation. He spent hours of his time handling the most finite of details regarding my concerns with a purchase/lease of a new vehicle, and even recommended the possibility of a certified pre-owned vehicle that would be perfect for my situation. The aspect of Keith I liked most was how talking to him was like talking to one of my old friends of 40 years. There were no aggressive sales techniques in him. Just good old southern hospitality. Ultimately, the entire experience which could have been very unsettling, in reality, was nothing short of a true blessing. I had already befriended Victor as a top quality serviceman, but was able to add Keith Rivers to my list of friends at Brogan Cadillac that have provided me with A-rated service. More

Great dedication of service I'd like to thank Brogan and the service advisor Tony for dedication and kindness while my ATS was in service. It can be hard to find a dealership and I'd like to thank Brogan and the service advisor Tony for dedication and kindness while my ATS was in service. It can be hard to find a dealership and service that makes you feel secure and confident with your vehicle. I love my car and will return to Brogan when needed. Again, thank you for your service and to Tony for your patience and providing the best help you can. Samantha More

No Value in Customers time Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week. My first visit Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week. My first visit I came to get your front light fixed and my drivers idea speaker. Speaker was covered under the warranty but light wasnt. Left that day paying $300 and still the speaker was not fixed due to it not malfunctioning at the time of the visit. Mind you I waited over 2 hours. Second visit I sat in the lobby for an hour and 40 minutes and was told that the speaker can't be fixed today because the guy who can do it is not here today so I gotta bring it back and leave it. Considering that I made appointments to both of these visits, these problems of me having to come back over and over again and wait for hours, should be avoided and it's unexceptable. 2 hour wait and still got nothing done More

My car sat for 10 days with no work being done I brought my car into this dealership 12/23/16 I picked my car back up on 1/4/17 with 0 work being done, the service manager did call me on 1/3/17 jus I brought my car into this dealership 12/23/16 I picked my car back up on 1/4/17 with 0 work being done, the service manager did call me on 1/3/17 just to let me know he was not happy with my twitter post about the dealership, I will never ever bring my car back again for service. More

Class personified. Victor was awesome...he made leasing a car a breeze. I Highly recommend Brogan for your next Caddy. I love my new ATS. Great job guys. Victor was awesome...he made leasing a car a breeze. I Highly recommend Brogan for your next Caddy. I love my new ATS. Great job guys. More

Driving is a Pleasure With Brogan Cadillac, Totowa! I was greeted with a friendly smile. Mike my service person checked me in right away. My car was serviced pefectly. I will never take my car anywhere I was greeted with a friendly smile. Mike my service person checked me in right away. My car was serviced pefectly. I will never take my car anywhere else, I'm extremely pleased! Thank you to each and every one of the service techs that showed me what "A Class" service really is!!!! Dr. Cynthia Sutton More

Amazing Alex Santos and the service Dept at Brogan is nothing but a class act!! I drove a Mercedes before and this is my 1st American car and I will never go Alex Santos and the service Dept at Brogan is nothing but a class act!! I drove a Mercedes before and this is my 1st American car and I will never go back!! They blew Mercedes away with their attention and service and not to mention my Cadillac is far superior to my ML!!! Thank you Brogan! I love my Cadillac!! :) My service consultant was Mike Perry! He was terrific!! He was not listed below! More

Friendly and helpful staff Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadill Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadillac's service. They replaced the front shocks of my 13K miles truck but they should ve replaced the rear shocks also cause i still have the same horrible bumpy ride even after the front schocks got replaced.I would not blame Brogan Cadillac because of the technical issue caused by manufacturing fault by the GM... More

Emergency tire repair was needed. My low air indicator showed up on my XTS on the way to the office and was losing pressure. I stopped in at Brogan. My guy Vic Santana, as always, gree My low air indicator showed up on my XTS on the way to the office and was losing pressure. I stopped in at Brogan. My guy Vic Santana, as always, greeted me. I explained my problem and he had me bring my car right in. Need a new tire as the nail I picked up entered thru the side of the tread. Within an hour, I was back on my way. Thanks again Vic and thank you Brogan Service. More