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Byers Toyota - Service Center

Delaware, OH

4.5
1,143 Reviews
Call Service Center (740) 273-3998

1,143 Reviews of Byers Toyota - Service Center

Sort by
May 25, 2024

They are quick to check me in, diagnose the problem, and fix the problem. It was seamless and painless. No charge for a quick fix! I am extremely pleased and grateful. Thank you! More

by dorianmartell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Yost
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May 28, 2024 -

Byers Toyota responded

We appreciate your review, and we're delighted to hear that you had such a positive experience with our team at Byers! Our technicians always strive to provide efficient and reliable service to our customers, and we are happy to hear that it was quick and painless for you. At Byers, we understand how important it is to have a functional and well-maintained system, which is why providing prompt and effective solutions is our top priority. We're thrilled that you were pleased with the results of our check-in process and diagnosis. Our team takes great pride in providing quality services without any hidden charges or fees.

Helpful
May 24, 2024

I have used Byers Toyota for 15 years, having moved from CA. The service and educations of service has always been exemplary. GAENNAE BRITTON I trust implicitly. Since I am a senior, GAENNAE gives me a pl More

by herosheart65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota as your preferred dealership for the past 15 years, we appreciate your loyalty and trust. We are delighted to hear that your experience with our Service Advisor, Gaennae Britton, has been exemplary and you have found her to be trustworthy. Providing excellent service and education is crucial to us and we are pleased that we have met your expectations. As a senior myself, I can understand the importance of having a plan for future services and I'm glad Gaennae has been able assist you in this regard. Thank you again for your kind words and support, we hope to continue serving you for many more years to come!

Helpful
May 24, 2024

Tara was amazing to work with! Pricing of services is a little high. Wish the cost could be lower More

by apotter1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Tara and the rest of our team at Byers are thrilled to hear about your recent experience! Thank you for taking the time to leave a review. We value your feedback on our pricing and will certainly take it into consideration as we continue to provide top-notch service to all of our customers. As always, please do not hesitate to reach out if we can be of any assistance in the future. Thank you for choosing Byers!

Helpful
May 18, 2024

I don’t know if Management is telling the employees or the employees are doing it themselves. Every time I bring my car in, there’s always a major problem that could cost me a lot more money. There’s a lo More

by PHL21546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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May 22, 2024 -

Byers Toyota responded

Thank you for the feedback, we are sorry to hear that you have had a negative experience with our dealership. We take all customer concerns seriously and would like to hear more about the specific issues you encountered during your car visit. Our goal at Byers is to provide quality service and reliable repairs for our customers. Please contact us directly so we can address any concerns and work towards earning back your trust. We value your business and hope to have another opportunity to provide you with a better experience in the future.

Helpful
May 18, 2024

I had an expensive front brake job done and now my brakes are squealing louder than ever, I am truly wondering if my car actually was even serviced or not. More

by mooretd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Byers Toyota responded

We're very sorry to hear that your brakes are still squealing after having had them serviced with us, I can certainly understand how frustrating that must be. We take great pride in providing quality service to our customers and want to ensure your satisfaction. Please bring your car back into our shop at your earliest convenience so we can further inspect the issue and make sure everything is running smoothly for you. We value your business and will do what it takes to make things right. Thank you for taking the time to share your feedback, we appreciate it and look forward to resolving this for you.

Helpful
May 10, 2024

The service people were very friendly and helpful. Toyota doesn't carry the bicycle hitch, so they gave me information on where to check for one. More

by kaysue_boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Byers Toyota responded

Thank you for choosing Byers and taking the time to share your experience, Kaysue. We're glad to hear that our service team was able to provide friendly and helpful assistance during your visit. Our goal is to ensure that all of our customers leave satisfied and we appreciate your feedback which helps us improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Byers!

Helpful
May 08, 2024

Scott allowed me to bring in car with short notice. Took care of issue in timely manner. More

by KAE101520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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May 13, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review! We're glad we were able to accommodate your last minute appointment and take care of your car issue in a timely manner. Our team works hard to provide excellent service, and it's always rewarding to hear positive feedback from our customers. We truly appreciate your business and hope to see you again in the future. Thank you again for choosing Byers!

Helpful
May 07, 2024

Helped me resolve a 12 volt battery problem for a 2008 Camry that other dealerships couldn’t More

by jbibler07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Byers Toyota responded

Thank you for choosing Byers for your automotive needs! We are glad to hear that our team was able to help you resolve the battery problem with your 2008 Camry. Our goal is to provide top-notch service to all of our customers, and we're happy to know that we were able to meet your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your review and for trusting us with your vehicle!

Helpful
May 03, 2024

Tara is great. She has been helpful, honest and pleasant to work with on our two tundra trucks. So nice to have great customer service!!! More

by PSLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Byers Toyota responded

Thank you for your kind words about our team member, Tara. We are delighted to hear that she provided you with helpful, honest and pleasant service while assisting you with your two Tundra trucks. We strive to provide excellent customer service and we are grateful for your feedback. We appreciate your business and look forward to serving you again in the future at Byers Toyota!

Helpful
May 02, 2024

Fantastic service! The techs and advisors here rock, wouldn’t take my car anywhere else. Love the Byers family! More

by agorsuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your car servicing needs! We truly appreciate your positive feedback and are delighted to hear that our team provided you with fantastic service. Our technicians and advisors work hard to ensure the satisfaction of our valued customers like you. We look forward to serving you in the future!

Helpful
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