Carlisle Cadillac Buick GMC

Unremarkable and typical dealer experience. I knew more about the vehicle and other vehicles than the salesman. Salesman made friends with us then positioned himself as being with us in the p I knew more about the vehicle and other vehicles than the salesman. Salesman made friends with us then positioned himself as being with us in the price battle with management. Unfortunately, management wouldn't budge on the price. If not for my spouse, I was prepared to walk. Offer came back with a couple of unnecessary, profit making add ons which we declined. Although we said we were paying cash, we still got turned over to the F & I guy who tried to stick us with even more unnecessary, profit laden add ons - which we declined. I will not recommend and unless I fall under the spell of another used car offering of yours, most likely, I won't be back. More

Third time I have been there for service repair of the interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this vehicle at this dealership, I asked and was assured that repairs to this vehicle could be performed at this dealership. So far it seems I may have been misled. More

If I could give less than one star, I would. Treated great until we actually paid for the car. We paid $30K for a 2023 GMC Terrain with just over 17,000 miles on the odometer, "creampuff" as M Treated great until we actually paid for the car. We paid $30K for a 2023 GMC Terrain with just over 17,000 miles on the odometer, "creampuff" as Michael Shearer stated, no damage, no dings, nothing. We asked if there was room in the price to negotiate, he stated there wasn't, as it was a beautiful vehicle. We purchased the car on 3/11/2024 from our home state of Tennessee and had the car shipped to us. The car was picked up late evening on 3/14/2024, and was dropped off four days later late 3/18/2024, evening to our home. The vehicle was taken the car wash a day later, only to find numerous "touch up painted areas" on the vehicle, as well as an accident with the front bumper, driver's side, which was never disclosed. I texted Michael Shearer the pictures, and radio silence. Spoke with Mike Krupski, Sales manager and he said there was "nothing they would do for us, it was a used vehicle, get over it. I only called you back as a courtesy". We took it to our local auto body shop and there is $4300 worth of damage to the vehicle which includes replacement of the front bumper, which was damaged by an unreported accident and repainted with touch-up paint. This does not fit with their claim on their website that every used vehicle will that has less than 75,000 miles will “have a clean title and pass a thorough 172-point inspection”. How could this have been missed if they did that kind of inspection? To make matters worse, now 61 days after the purchase of the vehicle, the paper tag has run out along with the temporary registration, as the title clerk used the Dealer Stamp instead of notarizing the title and it was rejected by the state of Tennessee and returned for correction. This was returned to the dealership on 3/27/2024. I attempted to call the dealership and speak with the general manager, John Brady, leaving two messages. No response. I called a third time and John had gone home and Mike Krupski stated they were doing absolutely nothing for us, as "you went through every channel to trash our reputation. We aren’t helping you." and said, "have a nice day" and hung up the phone. I called again to see if there was anyone at the dealership that was above Mike K and was told no and to have a nice day and again, was hung up on. Unfortunately, Mr. Krupski was incorrect in that we were trashing their reputation, the reviews all over social media are doing it, but only because they are true reviews. The dealership doesn't care about you, only about selling vehicles, there is nothing after they receive their money. I spoke with GMC regarding this, and they are going to take it up with the dealership, as I have been a loyal customer since 1978. They were not pleased when I told them if this cannot be rectified to my satisfaction, I will never buy another GM car. More

They have always done a good job servicing my vehicles. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. I don’t always appreciate the attempts to upsell, but I understand that is part of the business. Thank you for the quality work. More