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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.6
1,493 Reviews
Call Service Center (888) 553-7071

1,493 Reviews of Certified Benz & Beemer - Service Center

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September 25, 2023

Dan was great. .he helped in taking care of an issue and I am really appreciative More

by tookuspunim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Ball
Report | Print
Sep 26, 2023 -

Certified Benz & Beemer responded

Dear toouspunim: Thanks for sharing how well you were treated by Dan in our Service Department. We appreciate your business and look forward to providing you with another 5 Star experience on your next visit.

Helpful
September 22, 2023

Very pleased with the service representative,Tyrol Russell assigned to assist me with my vehicle maintenance. I would recommend this dealership to friends and family. More

by JEN72jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrel Russell
Report | Print
Sep 22, 2023 -

Certified Benz & Beemer responded

Dear JEN72jr: Thanks for sharing your compliments of Tyrel's excellent customer service. We really appreciate your business as well as your recommendation of CBB to others. We look forward to being there for you in the future.

Helpful
September 07, 2023

Excellent service from CBB while getting my windshield replaced! Happy with the work and timely turnaround. More

by samuel.mota1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Report | Print
Sep 08, 2023 -

Certified Benz & Beemer responded

Dear samuel.mota1: We really appreciate your 5 Star review regarding Collin and our Service Department. Thanks for your business and we look forward to being there for you in the future.

Helpful
September 07, 2023

Danny was great as usual. Got me in same day and out very quickly. Travis in parts ordered some parts for me last minute and showed up before I left. More

by mrgnmcld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Woodyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naimul "Que" Sadeque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kirkwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Viator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore, Michael Brodersen, Dan Ball, Tyrel Russell
Report | Print
Sep 08, 2023 -

Certified Benz & Beemer responded

Dear mrgnmcld: We certainly appreciate your feedback and glad that Danny has been able to ably assist you on multiple occasions. Thanks for your continued support and we look forward to helping you again in the future.

Helpful
September 04, 2023

I received a great service, for my Mercedes C 300. I felt the service team was very qualified, therefore trusted! More

by ffmelki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Report | Print
Sep 05, 2023 -

Certified Benz & Beemer responded

Dear ffmelki: Thanks so much for sharing how well you were treated by Dan and the CBB Service Department. Your kind words and support are greatly appreciated. Please let us know when we can ever assist you again in the future.

Helpful
August 25, 2023

I took my Mercedes in for an oil change and received excellent service! They included a personalized vehicle inspection video and washed my car! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Report | Print
Aug 27, 2023 -

Certified Benz & Beemer responded

Dear Alex: We really appreciate your 5 Star review! We couldn't be happier to hear about your outstanding experience with our Service Department. Thanks so much for giving CBB the opportunity to earn your business and please let us know when we can ever assist you again.

Helpful
August 24, 2023

Kept my car for more than a month and couldn’t even fix it they took like a month to fix an issue that wasn’t even the culprit More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Ede
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Brodersen, Dan Ball
Report | Print
Aug 31, 2023 -

Certified Benz & Beemer responded

Dear Erick: We are disappointed to read your review. I reached out to you and we discussed that you were unhappy with the delay and decision by the warranty company on the repair of your turbo. We appreciate working with you towards a cost-effective resolution of this issue. Sincerely, Mike Broderson, Service Director

Helpful
August 23, 2023

Went in for service and was very well taken care of. This is the best dealership in the valley by far, unbelievably good cars and the best service. More

by davemanahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Manahl , Rich Roberts
Report | Print
Aug 27, 2023 -

Certified Benz & Beemer responded

Dear davemanahl: We are delighted that the Service Department took such good care of your recently. Thanks so much for your kind words and support. Please let us know when we can ever assist you again in the future.

Helpful
August 21, 2023

The staff is attentive and helpful. This was my first servicing since buying the car and the process was relatively smooth. More

by Michaelf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Report | Print
Aug 22, 2023 -

Certified Benz & Beemer responded

Dear Michaelf: Thanks for sharing your positive feedback about our Service Department. We appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

Helpful
August 18, 2023

Everyone is so friendly, and so sufficient. My first time in, and I will be back! Thank You! More

by meggknowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Ball
Report | Print
Aug 20, 2023 -

Certified Benz & Beemer responded

Dear meggknowles: You are very welcome and thanks so much for sharing your 5 Star review regarding our Service Department. It is our pleasure to assist you and we look forward to the next opportunity to provide you with outstanding customer service.

Helpful
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