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Certified Benz and Beemer - Service Center

4.9

330 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

330 Reviews of Certified Benz and Beemer - Service Center

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August 18, 2017

"Certified Oil Service Plus"

- JananaClips

Mike and staff are always the friendless and most helpful people I have dealt with at any dealership to date! Mike is extremely professional, knowledgeable and makes the service process completely hassle free!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 15, 2017

"Mercedes Service"

- Bruce

Very happy with Mike Miller he is the best service guy I have ever dealt with. The shop was very clean and everyone we came across was very friendly.

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Recommend Dealer
Yes
Employees Worked With
Howard "Howie" Kulman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2017 -

Certified Benz and Beemer responded

Dear Bruce: We really appreciate that you took the time to share your feedback with us regarding the friendly and helpful service that you received from Mike Miller in the Service Department. We will be sure to share your kind compliments with Mike. We hope to have the pleasure of seeing you again in the future.

August 14, 2017

"Service Excellence"

- mesaman

The service staff at CBB is prompt, courteous, and above all , knowledgeable about MY vehicle. Lots of cars go through the shop, but they do seem to understand my particular automobile. I also recently had a full detail performed as part of the sales agreement, and I felt like I had a new car when I pick it up! What a job!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service Technician Steve
Aug 15, 2017 -

Certified Benz and Beemer responded

Dear mesaman: We strive to provide all of our customers with outstanding customer service and appreciate your kind words in that regard as it relates to the recent work that you had performed with our Service Department. We are glad that Brian and the Service crew took excellent car of you and your vehicle. Please let us know when we can be of assistance to you again.

August 14, 2017

"Amazing Service"

- Hritsco

I'm not one to write reviews, cannot remember a time I have even done so. That said, the service I received at CBB & in particular service advisor Michael Miller was so impressive I felt the need. Recently bought a used Mercedes SUV from another dealer, immediately had issues & brought to CBB on the advise of a friend. Michael met me as soon as I pulled in, quickly had me scheduled for service & I was on my way. Follow up texts were so appreciated, as was his research into solving the problems (which involved scouring the entire US for a replacement AMG rim, very hard to find). Again, I am not one to do reviews & overall hard to impress. I am in sales & know the value of a good presentation. Just so hard to find that kind of service that really makes you take notice. Not here, Michael alone has made me a long time client of this dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2017 -

Certified Benz and Beemer responded

Dear Hritsco: We really appreciate that you took the time to share your feedback with us regarding the amazing service that you received from Michael Miller on your recent visit to the CBB Service Department. It is great to hear that, although you are hard to impress, you were so appreciative of the fine work of Michael and his team and wanted to share your experience with our customers. Thanks so much for your business and your wonderful review. We look forward to seeing you again in the future.

August 10, 2017

"Sullivan"

- Sind72

Brian was a pleasure to work with. He and Val were able to get us a loaner car while my 750i was getting repaired. My rebuilt tranny is running by smooth! Thanks for keeping my baby rollin.'

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Recommend Dealer
Yes
Employees Worked With
Val Atwood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 11, 2017 -

Certified Benz and Beemer responded

Dear Sind72: Thanks for taking the time to compliment the work of Brian and Val in our Service Department. We are happy to assist in keeping your baby rollin'. Please let us know when it needs more assistance or when you are in the market for your next baby.

August 09, 2017

"Mold smell from Air Conditioner "

- barbarah

As a business consultant, operations process and trainer I highly recommend every customer and service representative take a leaf from Brian's book.of attitude towards his work. Brian is knowledgeable, always available to answer questions and/or just " handle" what I either don't understand or have time to handle myself. Thank you Brian, you making owning my X1 an absolute pleasure and always a stress free experience. Barbara :-)

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 01, 2017

"S-class Maintenance "

- Lorinser Bobby

I've been going to this Dealership since 2013 to get my BMW serviced and now my Mercedes S-class. Had a/c problems and didn't have much time on my hands to get it done. My service tech Mike recomended a diagostic & a/c service which took them no time to complete! Friendly staff, clean showroom/waiting room and speedy service. Better pricing than you'd get at the Big Dealership and still certified/quality service!! A-1 people.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tyson Muse
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2017 -

Certified Benz and Beemer responded

Dear Bobby: We really want to thank you for taking the time to write this awesome review and for being such a loyal customer of Certified Benz & Beemer. We appreciate your recognition of our friendly staff, clean showroom/waiting room and speedy service. CBB is really grateful for your business and looks forward to being there for you in the future.

August 01, 2017

"Best man!"

- Baha Senel

Brian Sullivan! Best service guy in town, I see him more as a friend than an employee. Always on point and takes GREAT care of me. He is one of the biggest reasons I keep my business with Certified Benz and Beemer. He is very genuine and customer focused. Thank you Brian!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2017 -

Certified Benz and Beemer responded

Dear Baha Senel: We really appreciate that you took the time to share your feedback with us and let us know that Brian Sullivan delivers outstanding customer service in the Service Department. We will be sure to share your compliments with him. Please let us know if CBB can asissit you with anything in the future.

August 01, 2017

"Brian Sullivan , Service Dept."

- mo

Brian is customer focused. His friendly and positive attitude reflects his willingness to go the extra mile to make sure the job is done right and the customer is satisfied.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2017 -

Certified Benz and Beemer responded

Dear Mo: We really appreciate the great feedback regarding Brian Sullivan. He is definitely an asset to the CBB Service Department and we will be sure to share your compliments with him. Please let us know when CBB can be of assistance to you again in the future.

July 31, 2017

"Will be visiting again!!"

- Sydni135

Recently stopped by to have the oil changed on my BMW. Briefly spoke with Roland as I was waiting, and he provided me some wonderful information for my next purchase. Once that time comes I definitely will be stopping by and hopefully purchasing from Roland. Thank you for the wonderful experience!!!

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Recommend Dealer
Yes
Employees Worked With
Roland Heidenhofer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2017 -

Certified Benz and Beemer responded

Dear Sydni35: We really appreciate that you took the time to share with our customers about the wonderful experience you had working with Roland and the possible purchase of a new vehicle. CBB looks forward to the opportunity to assist you when you are ready to purchase.

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