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Certified Benz and Beemer - Service Center

4.9

306 Lifetime Service Reviews

6725 E McDowell Rd, Scottsdale, Arizona 85257

306 Reviews of Certified Benz and Beemer - Service Center

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June 24, 2017

"Outstanding Service"

- Lorraine Lynch

Professional and knowledgeable sales and service staff. Special thanks to Brian Sullivan and the rest of the crew for their attention to detail along with great hospitality.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2017 -

Certified Benz and Beemer responded

Dear Lorraine: Thanks so much for the FIVE STAR Review! We are delighted to hear that Brian and the rest of the staff in the Service Department provided you with outstanding service and great hospitality. Please let us know when CBB can be of assistance to you again in the future.

June 22, 2017

"Service Team All-Stars!!!!"

- Danbryanharris

Micheal Miller and the service team are MVP's here! Took the all-wheel drive sleigh in for maintenance and oil change before the wife and kids take off to Montana for the summer and got the dreaded "Mr. Harris, we need to speak". Uh-oh. Their crack team of techs found a couple of major safety issues. This sounds expensive, I thought. To my delight, Michael already had the parts and labor approved and on the way under my extended warranty. My mind is at ease that my family will safely enjoy their 2200 mile round trip north. Peace of mind, priceless. Thank you Team CBB!!! Dan Harris -

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 25, 2017 -

Certified Benz and Beemer responded

Dear Dan: You are so welcome! Thanks so much for the FIVE STAR Review! We are very happy to hear that Michael Miller and the rest of the Service Department team in helping you get your vehicle ready for your trip to Montana. We hope that you and your family have a wonderful trip. Please let us know if there is anything CBB can do for you in the future.

June 20, 2017

"Caring Service Staff"

- Hramos az

Mike Miller is a great asset to your company. He is friendly, caring and detailed in providing the service work that needs to be completed.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Hramos az: Thanks for taking the time to share your gracious compliments on Mike Miller's caring customer service. We are well aware how well Mike focused on treating his customers. CBB looks forward to being there for you in the future, whether for maintenance or when you are in the market for a new vehicle.

June 19, 2017

"Great service!"

- MTGirl

Less than a year ago, I purchased a used BMW from CB&B along with the warranty option, and when I recently took it in for service, everything was taken care of, except the bulbs. :) Brian in the service department took great care of me.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear MTgirl: Thanks for taking the time to share with our customers about your great experience working with Brian and CBB's Service Department. We really appreciate the feedback and look forward to helping you again in the future.

June 19, 2017

"Love these guys!"

- Suzanne Kranicz

I've only owned my BMW for a year and a half and CB&B is the only place I've taken it! They are very thorough & very communicative. Very happy!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Suzanne: We really appreciate you taking the time to share your feedback with us. We are delighted that you have entrusted CBB with handling the service of your BMW and that Mike and the Service Department have delivered Five Star Service for you. Please let us know if there is anything that we can do for you in the future.

June 18, 2017

"Great Experience"

- carnut73

I brought my wife's '15 MB C300 in for a 18,000 mi service. The work was completed right on time and the car was detailed and looked great.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear carnut73: Thanks for taking the time to share your compliments with us on how your wife's MB C300 was handled with the Service Department. CBB looks forward to being there for you and your wife in the future, whether with maintenance or when you are in the market for your next vehicle.

June 15, 2017

"High Praise for Brian Sullivan"

- Evan

Just a quick review here to highly praise service manager Brian Sullivan. He diagnosed my GL350's problem before I got out of the car and then took care of everything perfectly, with good, accurate, and helpful information. He sought cost saving options, and then guided me as I made the best decision about cost/benefit for my purposes. Excellent positive attitude. Highly recommend.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Evan: We really appreciate the FIVE STAR Review! Thanks for sharing your high praise for Brian Sullivan in the CBB Service Department. We will be sure to share your very positive feedback with him. In the meantime, if there is anything that CBB can do for you by way of sales or service in the future, then please let us know.

June 14, 2017

"I go out of my way to take my car here for servicing."

- AIMS11

I go out of my way to take my car here for servicing! I left my car at the dealership for repairs and Mike Miller handled my servicing. He was professional, communicated with me clearly and regularly, and truly put my mind at ease throughout the whole process. Since having transportation is vital to the success of my business, whenever I need someone that I trust to evaluate and work on my car, Mike is my go-to-guy. He's awesome! Thank you- Amy Cook

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Amy: What a GREAT review! Thanks for recognizing the awesome work that Mike Miller does in the Service Department. We are so happy to hear that Mike makes the entire service process much easier for you. Please let us know when CBB can be of assistance to you in the future.

June 13, 2017

"Great service "

- Pkudna

Bryan and the service department are great, scheduled my appt. and they performed the service fast and efficiently, everyone is friendly and a very comfortable waiting area.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Pkudna: Thanks for taking the time to share with us your compliments on Bryan's great level of service in the Service Department. Please let us know when CBB can be of assistance to you again in the future.

June 13, 2017

"Excellant sale and service. They treat you like family."

- paul1957

Very good sales person, Andy and the service department stands behind their cars with great care. My service tech is Michael Miller who is top rated. I refer friend and family to them.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2017 -

Certified Benz and Beemer responded

Dear Paul: We love to hear from our customers who tell us that they felt like they were family in dealing with CBB. Thanks for sharing that Andy was an excellent salesperson and that Michael in the Service Department was top notch. We really appreciate that you refer your family and friends to CBB and will try to extend to them the same level of service that we provided for you. Please let us know if there is anything that CBB can do for you in the future.

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