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Claremont Toyota - Service Center

Claremont, CA

4.4
2,529 Reviews

2,529 Reviews of Claremont Toyota - Service Center

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May 25, 2024

My wife and I were extremely happy with how quick and easy you all got us in and out.. amazing customer service! Thank you to Raul, Derrick, and Orlando. More

by JUANM.G1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Gomez
May 28, 2024 -

Claremont Toyota responded

JUANM.G1985, thank you for sharing your positive experience with us! We're thrilled to hear that Raul, Derrick, and Orlando provided amazing customer service during your visit. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 25, 2024

You guys been very honest and puntual . Thank you. I feel I can trust yours service More

by ALIRIOSANCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Claremont Toyota responded

Hi ALIRIOSANCHO, we're thrilled to hear that you found our team to be honest and punctual. Building trust with our customers is always a top priority for us. Thank you for taking the time to share your experience. We appreciate your feedback and look forward to serving you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 24, 2024

Appreciate both Oscars (service dept) for their diligence and attention to fixing my car issues More

by VICKY.GLEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Claremont Toyota responded

Hi Vicky, thank you for taking the time to share your positive experience with Oscar. We are delighted to hear that our team was able to address your car issues with diligence and attention. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 24, 2024

I was disappointed that my tires were not rotated as I requested again. Although, the person that helped me was super friendly and professional. More

by MCDOWELLCAROLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yong Zhao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Woolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Cardona
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman that helped me once “ Clarance” is the worst.
May 28, 2024 -

Claremont Toyota responded

While pleased to see your advisor was friendly, we're disappointed your tires were not rotated. It's important we provide accurate service and this is something we will be addressing with our team. Should you like to discuss this or any other issue you've experienced here, please don't hesitate to contact us. We're here to help. Thank you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 23, 2024

My husband and I were happy with our sales person except for when it came to the purchasing process. The salesmen clearly understood we did not want the added protection but added it in anyway. It was done More

by OLIVA.NICOLEMARIE
Service Time
Recommend Dealer
Yes
Employees Worked With
Hany Gaied
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Claremont Toyota responded

We appreciate the opportunity to earn your business and we hope your new vehicle is treating you well thus far. Transparency is a top priority here, which is why we're disappointed to read that this transpired during the car-buying process. Should you like to discuss this or anything else further, please don't hesitate to reach out. We're here to help and your feedback is valuable to us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 23, 2024

Everyone is pleasant to deal with, greeted courtesly. Efficient with time to get car checked in for servicing. More

by RONIKUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Tarin, Scott Zalibra
May 24, 2024 -

Claremont Toyota responded

Hi Ronikuch! Thank you for sharing your positive experience with us. We're thrilled to hear that you found our team pleasant and efficient. Providing top-notch customer service is always a priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 22, 2024

Great service. Went in for the Toyota recall and they handled it like the pros that they are. More

by JSALINAS9520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Claremont Toyota responded

Thank you for sharing your positive experience, JSALINAS9520! We're thrilled to hear that our team provided you with great service during your visit for the Toyota recall. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 21, 2024

The staff was very accommodating and knowledgeable regarding my vehicle service. They partnered with UBER to shuttle me to and from home, free of cost. Olive, the Tech Adviser was professional, inform More

by JOEL.TORRES1741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olive
May 22, 2024 -

Claremont Toyota responded

Thank you so much for your kind words, Joel! We are thrilled to hear about your positive experience with our staff and service. We strive to provide top-notch service to all our customers, and we look forward to welcoming you back to Claremont Toyota for your next vehicle service. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 19, 2024

My tires were rotated on 04/26/24 and was not informed that there was a nail on the side wall of the tire that was placed in the right front passenger side. The tire went flat and was taken to a tire sho More

by ACOSFIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
May 20, 2024 -

Claremont Toyota responded

Thank you for bringing this to our attention. We'd like the opportunity to speak with you about this much further. Please contact us at your earliest convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 18, 2024

Best dealership in this area excellent service Best appraiser Good behavior Good financial deals Best More

by ZAHID22MALIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Arturo Hermosillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Claremont Toyota responded

Hi Zahid, thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had such a positive experience at our dealership. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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