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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,495 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,495 reviews

November 09, 2024

Everyone were so professional from the time I dropped off my car until I got the phone call that my car was finished and ready for pickup More

by kenwcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Great news! We love hearing this! Thank you for the five star service review and compliments for our service team. It was kind of you to go online and rate your recent experience. We appreciate it. Please do not hesitate to reach out to Sam or any of our service team members if you need us. Thanks again!

November 09, 2024

I dealt with Sam after I was passing off to him. The young man across from him was who checked me in and was not friendly and was pretty rude. I would give Sam a thumbs up. More

by AMYMARTINEZ_13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Thank you for your review and helpful feedback. We appreciate you speaking with our Service Director, John Wigger, regarding your recent visit. Your comments have been addressed. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

November 08, 2024

Bob is a terrific service advisor and is fully aware of what my new car needs and always keeps me informed of how the service is progressing. More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

We could not agree more! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts online. Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We sincerely appreciate your loyalty. Please do not hesitate to reach out if you need us.

November 08, 2024

always does great work! Will never take my car anywhere else! plus everyone is always super nice More

by PAYTONFRANCIS219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Wow! Thank you! We sincerely appreciate your loyalty and amazing review. We love the feedback including, "always does great work...everyone is always super nice." We are here if you need anything. Thanks so much.

November 08, 2024

My vehicle was taken at the scheduled time and completed in the time frame I was given. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 07, 2024

Kelvin was great at helping us purchase an additional vehicle. Thank you very much for your assistance. More

by ronnie21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Nov 08, 2024 -

Coastal Kia responded

Thank you for mentioning our Product Specialist Kelvin Swinson by name. We are pleased to hear "Kelvin was great at helping us purchase an additional vehicle." Congratulations and enjoy! We appreciate the high marks and gracious compliments.

November 07, 2024

Great communication and customer service. Bob was my service advisor and it was a great overall experience More

by KBAXTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our Product Specialist Bob Tomlin are greatly appreciated. We love the feedback including, "great communication and customer service." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again!

November 07, 2024

Brandon was an overall cool guy. Had a few good stories we shared and bonded with him during the buying process. Made the whole deal pretty painless. More

by deapple2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Great news! Congratulations! We appreciate the five star review. It was thoughtful of you to go online and rate your recent purchase experience. Thank you for mentioning our Product Specialist Brandon Wright by name. Enjoy! We are here if you need us. Thanks again.

November 07, 2024

Fast, effective, efficient and friendly. Thank you~ Will bring my Hyundai in for service soon! More

by ronriggs928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service department. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "fast, effective, efficient and friendly." Please do not hesitate to reach out to our service team if you need us. Thanks again!

November 07, 2024

I recently visited Coastal Kia for a recall service, and I couldn’t be more pleased with the experience. They handled everything quickly and efficiently, replacing the necessary parts in no time. While I wa More

by emilheilon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and heartfelt testimonial. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our Service Consultant Sam Weisman too. We are here if you need us. Thanks again!

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