Colonial Volkswagen of Westborough - Service Center

Bill McGrath is the Best!!!! Extremely happy with my service visit. Bill McGrath took the time to make sure all of my concerns were corrected and fixed on my first visit. Thank yo Extremely happy with my service visit. Bill McGrath took the time to make sure all of my concerns were corrected and fixed on my first visit. Thank you Bill.... I will return to Colonial for all my service needs. More

When you said no to them, they broke your car!!! If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though t If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though they did not find any issue and they made up some ridiculous reason to get more money from me. When I said no to them, they broke my car!!! I send my 2012 Jetta there to check the electric circle issue early this week, because the front light turned on by itself during the night and it dried out the battery. First day I went there, I was told my car was fine. They checked the battery and everything was fine. They said I probably left the light open. Second day morning, the same situation happened and I send my car to the service again. This time, they told me that they spend two hours and could not find any issue there. They confirmed that my battery is fine again and they said they would charge me 112 dollars diagnose fee and they wanted to leave the car there over night and spend two more hours tomorrow. The third day morning, they called me said my battery failed the test. It would cause 250 to get a new one. Not mention that I have a relatively new car with original battery which could last at least five years. How come the battery is fine for the last two days and it failed at the last day when they need an excuse to send my away. I still paid the 112 dollars diagnose fee even though they found out nothing. When I got my car back, the driver side window could not be open or close automatically. When I turn off the engine, there used be a sound to remind you if you forgot to turn off the light. And this is not working too. I will never go their again and I definitely do not recommend anyone go there. More

Great Service Representative I recently visited your service department and worked with Bill McGrath. Being a woman I have been to a few dealership service departments and they m I recently visited your service department and worked with Bill McGrath. Being a woman I have been to a few dealership service departments and they made me feel like I did not understand what I was talking about when describing the problem I was having with my car. But Bill listened and made me feel comfortable. I would recommend this service department and Bill to anyone. Karen Young More

I started visiting Colonial Volkswagen in Westborough while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my cu while driving a previous vehicle and have continued (even though I've moved out of the area) to visit Billy McGrath and the team for service on my current vehicle, a Touareg. From the Sales process to the regular service visits, I've been completely satisfied with what Colonial Volkswagen offers -- it's a remarkable team that provides incredible service. Part of owning and enjoying a vehicle is knowing that it's going to keep running the way you want it to: the Touareg is dependable, but sometimes I'm not (a few concrete-like snowbanks, for example, didn't do the car any favors). Whenever I've need something done, this team delivers and I appreciate it and would recommend this dealer and its great service team to anyone who enjoys driving a VW today or wants to consider driving one in the future. More

I USUALLY DON'T GO TO DEALERSHIPS FOR SERVICE BECAUSE OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I OF PAST EXPERIENCES. HOWEVER, I DIDN'T HAVE A CHOICE IN THE MATTER SO I WENT TO COLONIAL. I HAVE TO SAY I'M QUITE SURPRISED BY MY EXPERIENCE. WHEN I WALKED IN I WAS IMMEDIATELY GREETED BY ANGELA K. SHE GOT MY DUB IN QUICK AND THEY HAD IT DIAGNOSED RELATIVELY QUICK. ANGELA KEPT ME POSTED AND I WAS FIXED IN JUST OVER AN HOUR. WHEN I WENT TO CASH OUT, SHE HELPED ME ON THE LABOR PRICE. THAT MADE ME VERY HAPPY. IT WAS PLEASANT TO FIND SOMEONE THAT HONESTLY CARED ABOUT ME AS A CUSTOMER, AND SHES EASY ON THE EYES TO BOOT. I WILL DEFINITELY GO BACK More

I came to the service department without an appointment, My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to ge My tire pressure light was on. Angela Kiesman took my vehicle right in. I ended up needing a new tire, They had the tire in stock and were able to get me back onto the road within the hour. I was very pleased with the service department. It was my first visit there and I now plan on taking my vehicle back there for service, Thank you Colonial! More

I just wanted to say that last week my car was running a little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me his professional opinion . I left the car an within an hour I new exactly what was wrong and how much it was going to be. When I picked the car up Bill told my he checked to see if there any recalls on the car and there is not, service like that is why I come back thanks again Paul More

WE ARRIVED 30 MINUTES EARLY FOR OUR SERVICE AND INSPECTION APPOINTMENT. WILLIAM MCGRATH IMMEDIATELY TOOK IN OUR JETTA . tHE VEHICLE WAS INSPECTED AND NEEDED WARRANTEE WORK THAT WAS PERFORMED AND C INSPECTION APPOINTMENT. WILLIAM MCGRATH IMMEDIATELY TOOK IN OUR JETTA . tHE VEHICLE WAS INSPECTED AND NEEDED WARRANTEE WORK THAT WAS PERFORMED AND COMPLETED BY THE TIME OF OUR SCHEDULED APPOINTMENT. MR. MCGRATH HAD US FULLY UPDATED AND ADVISED US ON FUTURE MAINTENANCE. More

I have a VW Tiguan 2013 and it was the first time in my life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First t life I had to service a car. My ex-husband always took care of it and I was at complete loss when the display started blinking "service now". First thing I went to Colonial Volkswagen website since I always heard very good things about this dealer. It was extremely easy to book an appointment online ( I am a computer person) which I had to change to a different date and rescheduled the service in few minutes with no issues.First A grade was on how easy is to navigate on the website and the make changes. Then I got there as I said with no clue, parked my car somewhere and went to the service area. The Service Advisor, Bill Mcgrath was absolutely amazing. From taking my car from where I parked (which it was a wrong parking spot) and nicely explaining for future services where the parking is, to explaining what my service entails, giving me updates on how long I have to wait and what is the stage of the service, and also explaining what are future steps in taking care of my care and what I have to be aware off, I was blown off. In summary I had to experience the great things I heard about this dealership and I had a great and educational experience of myself and I would go back in blink for any problems. Thank you, Carmen Popovici More