Colonial Volkswagen of Westborough - Service Center

I bought my 07 GTI from here and have it serviced here. Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Ive owned many cars and no where has the quality of service that Colonial VW does. They actually care about their customers and its not all business Billy Mcgrath will start a conversation about something other than " swipe your card please". Ive gone on plenty of road tests with various techs all explaining the issues and what is going to be done about them. This place is awesome and I like to deal with colonial vw, they have helped me out many times and made sure that the end result was my overall happiness. Highly reccomend this service/dealership everyone is friendly More

I have not have the greatest experience with sales, and another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy know another service technician, however I will not go anywhere else but Colonial for service/routine maintainence because of Billy McGrath. The guy knows his stuff. He's always upfront, honest, hilarious, kind, and professional. He will bend of backwards as much as he can to help you. I've only been there a handful of times since moving from RI, but Billy M. made me feel like I have been going there for years; pretty much like family. I would highly recommend Colonial Service to anyone that needs their car fixed (big, or little) or even just routine maintanence done. You'll love Billy just as much as I do..so GO FIND OUT WHY! More

I did not purchase my GTI from Colonial, however, it is the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and the only dealership I will bring it to for service. The staff is highly professional, accommodating, knowledgeable and friendly, namely Billy Mac and Steve the Tech. Whether it be for warranty service or a simple oil change, Bill would make sure that I had a ride (to and from) and would keep me informed of what was going on. Recently had my clutch replaced under warranty due to a faulty throw out bearing and they got my into a rental for a few days without a problem. I would highly recommend this dealership, as they alleviate any fears or hesitations you may have in regards to your car! More

I have purchased/leased my last 4 cars with Colonial Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not m Volkswagen of Westboro and 1 for my daughter as well. It's always an effortless buying experience! But after the sale is just as important if not more important to me. Service! And that's honestly what keeps me coming back time and time again for my next car. The service team is the best I've ever experienced. They are all great but I specifically deal with one service representative in particular most every time...Bill Mcgrath. Bill always gets me in for service when it's easiest and most convenient for me--even on short notice! I always get updates regarding how the service is going and when my car will be ready and I get it with a smile and with laughs. And what's really cool is the fact that Bill has been there from the beginning (for me at least) and knowing your service rep for that long at the same dealership really instills a sense of trust that I wouldn't get anywhere else. I know the service I receive is always fair in price and that the job will be done correctly the first time. I wouldn't go anywhere else!!! I highly recommend Colonial VW of Westboro, Bill Mcgrath and the rest of the entire Colonial VW of Westboro team!! Sincerely, Longtime Customer Michele McCullough More

I needed my headlight replaced and had already bought the bulb but didn't have the tools to fix it. I called Colonial VW and the woman on the phone was very nice and told me to bring it right in. I went on m bulb but didn't have the tools to fix it. I called Colonial VW and the woman on the phone was very nice and told me to bring it right in. I went on my lunch break, was there under an hour and didn't have to pay for it! I was expecting some type of labor cost even though I already had the bulb. But they didn't charge me and even washed my car for me. It was a great experience and the man, Bill, I worked with was super friendly. I will definitely be going back for service in the future. More

Our 208 VW Jetta was making a noise that we were very concerned about. I called and spoke with Bill Carr and he was fantastic about getting us in on short notice to have the car checked out. Bill could concerned about. I called and spoke with Bill Carr and he was fantastic about getting us in on short notice to have the car checked out. Bill couldn't do enough to help us and get us in and out in a timely manner. My experiences at Colonial have been great. The Service people are always so friendly and welcoming. The mechanic that we met and worked on our car, Keith Dirodi was awsome as well. I would highly recommend Colonial Volkswagon. Their customer service is great. Thank you Bill for all your help. Joelle Shaver More

Bill Mcgrath has been my service avisor for many years (15+) and some 400,000 miles from 3 VWs that I have owned during this time frame. I have seen others come and go at this dealership, all that do t (15+) and some 400,000 miles from 3 VWs that I have owned during this time frame. I have seen others come and go at this dealership, all that do the job well but Bill operates at a higher level, he is a 10 star individuaal, custome-centric. HONEST, TRUSTWORTHY! and goes to extrodinary lengths for your total satisfaction. I bring my VW in for Service and I get my vw back quickly, good as new for a fair price, Bill is on top of everything with zero effort on my part. More

Fantastic service! I had the bad fortune to have my EPC light illuminate along with loss of power and rough running 250 miles from home while attending a softball tournament outside of Boston this past wee light illuminate along with loss of power and rough running 250 miles from home while attending a softball tournament outside of Boston this past weekend. The car couldn't be driven, so I had no choice but to send my daughter home to NJ with another family and have my car towed to this dealership on a Sunday. As with most dealerships, service is not available on Sunday, so I had to stay overnight and wait for the dealership to open the following day. I planned to call the dealership when service opened at 7:30 AM Monday, but Bill Fallon, a Service Advisor, beat me to the punch, calling me at 7 AM. He advised that my car would be first in for diagnosis and that it would be a priority in order to get me on my way as soon as possible. I received a call from Bill at 9 AM, not with a diagnosis, but with the news that my car was repaired (new high pressure fuel pump) and washed. I took a cab and arrived at the dealership. I was loading my bag in the trunk and Bill appeared out of nowhere with my service invoice (under warranty) and key so that I could get on my way as quickly as possible. The overall service as well as attentiveness and professionalism of Bill Fallon FAR exceeded my expectations. While my local dealer (Princeton VW) is okay, I certainly wish Colonial of Westborough was nearby as they would have gained a loyal customer for life! More

Recently my leased 2012 Jetta developed an electrical problem that was neither caused by the manufacturer nor as a result 'wear & tear' but rather by myself. It was an electrical short that was caused b problem that was neither caused by the manufacturer nor as a result 'wear & tear' but rather by myself. It was an electrical short that was caused by a defective phone charger and made worse by my desire to take it upon myself to fix the problem. Though the car was sitting in the driveway, I wasn't home but away at my daughter's soccer tournament and had all but given up even thinking that the car would be looked at by a mechanic over Labor Day weekend. I decided to call VW Roadside Assistance and after explaining my dilemma to a nice woman name Joyce (?), was elated to learn that she would be able to have the car towed directly to 'Colonial Volkswagen', the nearest dealer and the dealership from whom I had leased my car. Within a short time, the tow operator called me to confirm he was at my house and would tow the car to Colonial Volkswagen. Soon thereafter I received a call from Billy at the dealership to tell me precisely what happened, what they did to fix the problem and best of all, to tell me that my car would be ready for pickup the same day. I have had my car in for service on a few other occasions and without exception, Billy and the service folks at Colonial Volkswagen have always been pleasant, courteous, and efficient but with regard to this experience, they had taken a very stressful situation and made it virtually disappear. I have had no hesitation in recommending 'Colonial Volkswagen' to anyone who is interested in either buying or leasing a vehicle and after this experience realize their service department is incomparable as they truly go above and beyond to satisfy the customer!!! More

Avoid this dealership like the plague. I had 2 issues with my new car (10 months old, still under warranty). I did not buy my car at this dealership so maybe they held that against me. After having my with my new car (10 months old, still under warranty). I did not buy my car at this dealership so maybe they held that against me. After having my car in for the same issues on 2 occasions (and 5 days total with them) they just shrugged and said there was nothing they could do because they couldn't get the issues to repeat consistently (yes, they were able to repeat and validate the issues but not consistently enough to fix apparently). It wasn't until one of their senior techs overheard me arguing with the service desk people that anything was done. He heard one of my two problems and knew exactly what the problem was and got right on top of it to fix it (which took a third visit). On the third visit (to correct issue #1 once the part came in) I reiterated my second issue to which they gave me the same response again - they couldn't repeat the issue consistently enough to fix it and told me to bring it back when the issue became more frequent. After attempting to discuss my concerns with the service being received with the service manager (who ignored the fact that I had any concerns) I was told that "not all relationships work between a customer and a dealership" and that I should bring my car elsewhere. Best advice I received from this dealership. I logged my complaint with corporate Volkswagen and took my car to another dealership. Not only were they able to quickly understand and fix the issue I was having, they were able to identify it from THE ERROR CODE IT WAS PRODUCING. Corporate Volkswagen appologized and compensated me for the trouble and inconvenience I incurred from trying to have my car fixed by this dealership. If you have no choice but to bring your car here, make sure you pay attention to what they are doing and if they give you any trouble, call corporate Volkswagen (800.822.8987). More