Colonial Volkswagen of Westborough - Service Center

Colonial Volkswagon and Bill McGrath were amazing when I needed them. I had never had my car serviced there before but when I called as a new customer on a busy Saturday morning around 9 am about a new eng needed them. I had never had my car serviced there before but when I called as a new customer on a busy Saturday morning around 9 am about a new engine light coming on they fit me in within the hour, even though they had a full schedule and only a skeleton crew. They got the car in faster than they predicted and endud up fixing a glow plug that had failed, all at no cost to me. Everyone I interacted with was extrememly friendly and helpful. More importantly, everyone went out of their way to make sure that I was taken care of. I will definitely return to Colonial and would recommend it highly to anyone who needs a Volkswagon dealer and service center. More

Bill Mcgrath is the reason I continue to bring my VW to Colonial Westborough. Bill always goes out of his way to be friendly and helpful when you need it the most. He is flexible, caring, courteauos, and Colonial Westborough. Bill always goes out of his way to be friendly and helpful when you need it the most. He is flexible, caring, courteauos, and knowledgeable. He and the other two guys, Bill and Adam, make the dealership. Hats off to Bill Mcgrath!!! More

I have used this dealer and their service department since 2003 when I bought my used VW Jetta Wagon. The car developed some annoying "features" that they fixed immediately. They have bent over backwa since 2003 when I bought my used VW Jetta Wagon. The car developed some annoying "features" that they fixed immediately. They have bent over backwards to resolve any car issues I have had. I had a problem with the work of one of their mechanics, that was resolved immediately as well. On their own initiative, they were able to get me a month free of a car payment from VW of America. When I ask questions, I get an honest answer about the necessity getting different types of maintenance done (as in needed and worth the money or not really needed). A mechanic volunteered to stay after hours when I showed up at 5pm with a tire that was deflating. The service area seems to be always busy but I usually can get servicing on the day that suits me best. Love the team of Bill & Bill in the service department. They are hard workers and straighter shooters. Can not say enough good things about them. More

I want you to know I will NEVER EVER EVER on planet earth purchase another VW automobile again. I am sorry I purchased my Beetle in 2006. I have had NUMEROUS problems including heating, air condi earth purchase another VW automobile again. I am sorry I purchased my Beetle in 2006. I have had NUMEROUS problems including heating, air conditioning but most recently I had two light issues. One was a fog lite that came out. VW said they would have to take the entire thing apart and would charge me about $400. I took it to an auto part guy I know and he did it for $15 bucks. It gets worse. Earlier in the week I noticed a headlight out. So I took it to two mechanics I know who both said VW headlights are a horrible things to have to work with to even get to the light. This is just a light!!! So I called Colonial VW who said the same thing i.e. if others said it would cost me $400 bucks then they could not do any better. Are you kidding me for a rotten light bulb--$400 bucks??? I was furious. So I called VW National who would do nothing for me despite the fact that I said I was interested in getting a new car soon. Customer satisfaction made NO difference. Well it made a difference to one of my repair persons because they replaced TWO for $179 bucks. You can be sure any time I can I will give VW NEGATIVE reviews to every one I know including online as I am very computer savvy. Moreover, I am handicapped and could not drive a vehicle with no headlight at night! I am told VW parts are very difficult to fix and expensive. This is the LAST absolutely LAST time I will EVER purchase a VW again and if I could ditch it and get something else right now I would. What a LOUSY engineered car. VW STINKS for my money! You will NEVER see me again. EVER. More

I have been going to Colonial for a few years and purchased my car there. It is always a great experience dealing with the "Bill's" and most recently Adam in the Service Department. They are honest, purchased my car there. It is always a great experience dealing with the "Bill's" and most recently Adam in the Service Department. They are honest,friendly and easy to deal with. I am so greatful that I had a bad experience elsewhere and found them. Keep up the good work guys! More

I have been a service customer of Colonial VW for 4 years, and they have taken great care of my 2006 Jetta TDI. As a result of my good experience with the service department, when it was time to replac years, and they have taken great care of my 2006 Jetta TDI. As a result of my good experience with the service department, when it was time to replace the other family vehicle, we started our shopping at Colonial, and were very happy to get our second TDI, a 2009, which we also have serviced there. Most routine maintenance visits are short enough that I wait there, but for the longer procedure required today, they provided a ride home. More

I purchased a 2009 Volkswagen CC in June 2010 w/6000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 mile oil/maintenance appt. I was told it was out of warranty. Not in miles, it had only 31,300 on it - but by date. My warranty started from the day of delivery which was 2008! so here I was thinking my warranty started with the year of the car but found out it started in 2008. So right off the bat, I lost almost a year off of my warranty. I was not told any of this when I purchased the car. My sales person no longer works at Colonial so he was no help. I called Tony (manager)and he said that my warranty didn't go by the year of my car....he also stated that since I was so upset over this I could drive it to Westborough and they would cover just the oil change, not the maintenance check for me. I did drive to Colonial and they did do an oil change but would not rotate the tires or flush the brake fluid. I honestly feel like the dealership misled me by not letting me know that my warranty had started a year before the age of the car. I just assumed that I would be covered from 2009 for 3 years or 36000 miles. When all was said & done I paid $36,400.00 for my car. For the minimal price it would have cost Colonial to do the complete 30,000 maintenance service on my car I think they should of done it, instead I feel duped by them and will not be returning when my loan is up next year. Heed my advice, when you buy a pre-owned car ask the actual day the warranty starts because they do not give out this info when you purchase!! More

My 2004 Touareg experienced transmission and acceleration issues but no codes. First Bill and John worked on it - then Adam and Kevin figured out the fix. To Bill and John's credit we did not know what wa issues but no codes. First Bill and John worked on it - then Adam and Kevin figured out the fix. To Bill and John's credit we did not know what was going on and I followed their recommendation to wait a bit longer until symptoms got worst - no charge for the advice. Many other shops would have probably fixed nothing and charged a lot. Once it got worse Adam and Kevin worked tireless for more than week trouble shooting the problem. To their credit they thought of the non-obvious things that turned out to be correct. After replacing a pump and fuel filters the car runs better than new. The guys saved me a fortune. Thank you! Tony More

This is my third VW leased through Colonial VW in Westborough and I have all my service completed here. The prices are always, and often they waive charges as a courtesy. It's easy to get my car in f Westborough and I have all my service completed here. The prices are always, and often they waive charges as a courtesy. It's easy to get my car in for service, whether on appt or just showing up. And the car is always returned with a fresh wash. The waiting area is very accommodating and the sales and admin staff very friendly. More

Time in and time out best overall service experience I have had. Each time I bring my daughters car in service exceeds my expectations. I currently drive a Lexus but have owned BMW, Acura, infinite and vo have had. Each time I bring my daughters car in service exceeds my expectations. I currently drive a Lexus but have owned BMW, Acura, infinite and volvo and I do not get the same level of service at these dealers as I get with Colonial. A pleasure to do business with. More